tl;dr: Red/green metrics encourage snap judgments and overreaction. Process Behavior Charts provide context, separate signal from noise, and help leaders make better decisions that reduce wasted effort and drive real improvement. Thanks again to Prof. Eric Olsen for inviting me to give a short talk as part of the virtual Central California Lean event. I had ten minutes to get across some core concepts of how “Process Behavior Charts” (as described in my book Measures … Continue reading Why Process Behavior Charts Beat Red-Green Metrics in Lean Management