My guest for Episode #400 is Jeffrey Liker, the retired University of Michigan professor who has recently released the second updated and revised version of his seminal book The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer. The new edition has more examples from the service sector, including healthcare, and it incorporates “Toyota Kata” approaches (and he credits his former student Mike Rother). Today, we talk about why he wrote a new edition and what he’s … Continue reading The Toyota Way, Revisited: Jeff Liker on Scientific Thinking, Kata, and Enabling Bureaucracy