tl;dr summary: Two Japanese hospitals have improved patient safety by combining Toyota’s problem-solving methods with a culture of psychological safety. By making it safe for staff to report problems, leaders uncover more issues, solve them collaboratively, and prevent harm. The shift from silence to speaking up turns incident reporting into a daily driver of improvement, supported by Kaizen, Just Culture, and a focus on learning from near misses. As I blogged about yesterday, my theme … Continue reading From Silence to Safety: How Japanese Hospitals Learn from Toyota to Reduce Harm