TL;DR: Two Japanese hospitals improved patient safety by combining Toyota-style problem-solving with psychological safety. By making it safe for staff to report problems and near misses, leaders uncovered more issues, learned faster, and reduced harm–turning safety into part of daily work rather than a separate initiative. As I blogged about yesterday, my theme this week is “psychological safety.” Why Psychological Safety Is Essential for Patient Safety Psychological safety isn’t a “soft” idea–it’s a core requirement … Continue reading How Japanese Hospitals Use Toyota Thinking to Improve Patient Safety