Continuous Improvement at UMass Memorial Health UMass Memorial Health has built a lasting culture of continuous improvement by encouraging thousands of small, frontline-generated ideas, not just large projects. Under CEO Eric Dickson’s leadership, teams prioritize ideas with the biggest impact and smallest effort, resulting in 75,000+ implemented improvements. The key lesson: sustainable Kaizen in healthcare comes from believing in people, supporting daily problem-solving, and valuing idea flow–not just financial results. I was really happy to … Continue reading How UMass Memorial Built a Culture of Continuous Improvement with 75,000+ Ideas