tl;dr: Checklists don’t prevent mistakes unless people actually use them, and they work best in cultures where it’s safe to speak up. A missed step in a webinar setup shows how Andon-style intervention–someone noticing a problem and saying something–can quickly limit harm and reinforce learning. For years, Dr. Greg Jacobson and I have used checklists when prepping for and running our various webinars via KaiNexus. You can join us today for a webinar that’s being … Continue reading How Checklists and Andon Thinking Prevent Webinar Mistakes–and Help Teams Learn