tl;dr: Human error is inevitable–even for experienced professionals. Forgetting socks on a work trip is harmless, but similar mistakes in healthcare or organizations can cause real harm. The lesson isn’t to “be more careful,” but to design better systems that anticipate mistakes and help people learn from them. Last week, I had the chance to teach and facilitate a Lean education session for a group of health system executives and physician leaders in California. I … Continue reading Forgetting Socks, Human Error, and Why Better Systems Matter More Than Blame