Second Half of January 2019 — Key #Lean Tweets (and LinkedIn Posts) from @MarkGraban

By Mark Graban On Feb 8, 2019 Last updated Feb 8, 2019

Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.

You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.

See the previous installments of Key Tweets.

From LinkedIn:

From Twitter:

A 5-star review feels good, but a better feeling is your book being helpful to a reader and their organization. pic.twitter.com/vAQdEwfOp1
— Mark Graban (@MarkGraban) January 15, 2019

The hospital wants a “proven track record” and a black belt (preferred) but they don’t want to pay for more than “1-3 years of experience.” pic.twitter.com/dhKCIC2NG8
— Mark Graban (@MarkGraban) January 16, 2019

“The hospital said it has removed 20 members of its staff from patient care while the investigation continues, including nurses who administered the medication and pharmacists who were involved in patient care.” https://t.co/qzf3FOViCn
— Mark Graban (@MarkGraban) January 17, 2019

Is there a single root cause or are there many factors that all lead to problems like this? pic.twitter.com/8Cb6Rtqfo9
— Mark Graban (@MarkGraban) January 17, 2019

I still agree with this 5 years later pic.twitter.com/BfdRPDHhI5
— Mark Graban (@MarkGraban) January 17, 2019

Lots of awful behavior… racial intimidation, a really WEAK response from GM leadership. A day of "training" doesn't make racism and bad behavior go away.

Inside the GM plant where nooses and 'whites-only' signs hung https://t.co/BFYPSf5GHt
— Mark Graban (@MarkGraban) January 17, 2019

When a hotel puts all the effort into fancy water… and then puts out the paper cones. Who likes using those? 🤦🏻‍♂️ pic.twitter.com/V5PoXlcDD8
— Mark Graban (@MarkGraban) January 17, 2019

What do you prefer for time series data (like the number of books sold per day): column (bar) chart or line (run) chart? #plotthedots pic.twitter.com/EcvRxz2spm
— Mark Graban (@MarkGraban) January 17, 2019

The headline is misleading when it says “alcohol” consumption is falling. The chart in the article shows it’s less BEER. Spirits and wine continue to increase. https://t.co/sq4wxIcyzc pic.twitter.com/GVPf0fUSVe
— Mark Graban (@MarkGraban) January 18, 2019

Maybe cost per unit isn’t going down with volume because they haven’t been willing to learn from Toyota. That doesn’t mean EVs are doomed to remain unprofitable. https://t.co/Y1Xy2BxOs2
— Mark Graban (@MarkGraban) January 20, 2019

There are so many reasons to look forward to #HCSummit19! Learn more and register: https://t.co/rocFuQ1K2n pic.twitter.com/HZOW4HT9p0
— Catalysis (@HCValue) January 16, 2019

I’m reviewing the draft of the paperback version of my book “Measures of Success.” I’m proofreading but also reminding myself what I wrote 🤓 pic.twitter.com/95IpoqOovp
— Mark Graban (@MarkGraban) January 21, 2019

“Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work." — @ericries on "Measures of Success" https://t.co/GmvbG5Gags
— Mark Graban (@MarkGraban) January 21, 2019

Personal Workplace Kaizen implemented today:

BEFORE: Home office line makes noise for call waiting, interrupts / distracts during podcast interview

AFTER: Had phone company disable that service.

BENEFIT: Better interviews, less annoyance from spam calls
— Mark Graban (@MarkGraban) January 21, 2019

“For an especially serious visit, Zuckerberg General charges a facility fee of $11,176, 46% more than UCSF, which charges an average of $7,635.

The hospital is also out-of-network with all private insurance, leaving patients responsible for the [cost].”https://t.co/BH8Bq0F1ID
— Mark Graban (@MarkGraban) January 22, 2019

“Does a 0.4-pound weight gain sour your mood? Or, are you absolutely elated to see that you’re down 1 pound? ”

Or, you can learn not to react to "routine variation" or "noise" in a measure, whether that's your weight or a workplace metric.https://t.co/xMZlu0xE3H
— Mark Graban (@MarkGraban) January 22, 2019

Purple sharpie variation… #Quality

On average they are the same purple.

When you’re testing sharpies and you realize something is terribly wrong… – mildlyinfuriating https://t.co/GXaIv4Etu0
— Mark Graban (@MarkGraban) January 22, 2019

"Measures of Success" book KEY POINT #6: There is variation in every metric or data set. Process Behavior Charts filter out noise so we can identify signals.https://t.co/wFH1ZbGtRP pic.twitter.com/ZYlArMjbje
— Mark Graban (@MarkGraban) January 23, 2019

“In December 2018, a Wired magazine article on Tesla reported that CEO Elon Musk often has outbursts called "rage firings." According to that report, Musk gets angry about something and subsequently fires the next employee who crosses his path.” https://t.co/bOxE1WFPJS
— Mark Graban (@MarkGraban) January 25, 2019

“Mr. Musk has recently knocked [the Toyota Production System] as being insufficient…
run their assembly-line speeds at rates that are slower than “grandma with a walker.” https://t.co/egQO1ibai0
— Mark Graban (@MarkGraban) January 26, 2019

A nurse complains about #Lean: “we are not an assembly line… and speed is not the most important virtue when it comes to safety." Lean doesn't just apply to assembly lines. And, Toyota takes safety and quality very seriously. There's much to learn.https://t.co/HvaEloB22A
— Mark Graban (@MarkGraban) January 28, 2019

A short @MarkGraban podcast with @leanfrontiers. It's not often we're on this side of a podcast, but it was fun! https://t.co/phIKmnW4LC
— Lean Frontiers (@leanfrontiers) January 28, 2019

Today's LinkedIn "hot take." 🔥🔥🔥 pic.twitter.com/UDIGqVqByH
— Mark Graban (@MarkGraban) January 29, 2019

How many organizations don’t accept or try to emulate the first point of The Toyota Way, about making decisions for the long term? Short-term-ism is really hard to overcome. https://t.co/d2bIm6s5WD
— Mark Graban (@MarkGraban) January 29, 2019

Trying to make up for lost customers by charging more to those who stay with DirecTV. Can you say “death spiral?” https://t.co/PUf746tPeO
— Mark Graban (@MarkGraban) January 29, 2019

Good point. #lean pic.twitter.com/HWMUMb29ma
— Mark Graban (@MarkGraban) January 31, 2019

#SystemsThinkingTO is partnering with @MarkGraban to bring his Measures of Success Process Behaviour Charting Workshop to Toronto on March 26th, 2019!

$375USD, includes breakfast and lunch and an advance copy of his new book, Measures of Success.https://t.co/6PzuBCSsZN pic.twitter.com/PXE2xP5USq
— Chris R. Chapman (@DerailleurAgile) January 31, 2019

Quite the value stream analysis here https://t.co/DZiYMkBx9A
— Mark Graban (@MarkGraban) January 31, 2019

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Mark Graban

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.