First Half of January 2019 — Key #Lean Tweets (and LinkedIn Posts) from @MarkGraban

By Mark Graban On Jan 18, 2019 Last updated Jan 15, 2019

Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.

You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.

See the previous installments of Key Tweets .

From LinkedIn:

From Twitter:

Except this isn’t really true in so many other settings. Yeah, it’s a fast food chicken ad… but with #Lean management, more quantity doesn’t mean lower quality. That’s not a law of physics. pic.twitter.com/bZWMuhfehb
— Mark Graban (@MarkGraban) January 1, 2019

“ concern over the knowledge that the nurse was tasked to administer the anaesthesia to Madam Chow despite being "unfamiliar with the (system)," considering "she had limited exposure to its usage" and would be prone to making grave errors as a result" https://t.co/aNrl4KxsG7
— Mark Graban (@MarkGraban) January 2, 2019

I saw soooo many of these AT&T commercials yesterday about not being "just OK." I found that to be ironic, because who really LOVES the wireless service from AT&T? They seem like a poster child for corporate mediocrity. They're "just OK" to me.https://t.co/bG3dbla4fR
— Mark Graban (@MarkGraban) January 2, 2019

When you #plotthedots you sometimes see a statistical "signal," as we'd appear to have in that last data point. h/t @RealKingSumo pic.twitter.com/4YlZRcLlBC
— Mark Graban (@MarkGraban) January 2, 2019

3 of the 4 rubber feet have fallen off of my 2015 MacBook Pro recently. The quickest Genius Bar appointment is a week out. Fine. But what I dread is that they'll either want to keep the laptop for a week, or I'll drive to the store just to be told they have to order parts…
— Mark Graban (@MarkGraban) January 2, 2019

“Podcast: Just-In-Time Cafe, Episode 46 – How to Display Data to Drive the Best Decisions, Featuring Mark Graban
” https://t.co/BoDGB9wiML
— Mark Graban (@MarkGraban) January 3, 2019

After about 4 years about probably 400+ flights, I finally erred by leaving my iPad in a seatback pocket. Not surprisingly, @AmericanAir staff try to help but there seems to be no solid process… they've found it then lost it again?
— Mark Graban (@MarkGraban) January 4, 2019

The only debate in my mind was whether to reply with a facepalm GIF or an eye roll GIF. Those are pointed at Manitoba, not Ryan. https://t.co/yXloKAnvIB
— Mark Graban (@MarkGraban) January 5, 2019

During an NFL broadcast, the ad geniuses for Chevy ran an ad where a guy said he knew Toyota was the most reliable brand. Because that’s believable. Oh wait, it’s Chevy?!? You just spent a lot of air time showing competitor logos. 👸🏼
— Mark Graban (@MarkGraban) January 6, 2019

I appreciate the intent… but this isn’t exactly what Lean Office seeks to achieve… pic.twitter.com/DaZyxds2Pu
— New England Lean (@NELeanguy) January 5, 2019

Remembering Herb Kelleher: The Power of Authentically Engaging Employees – #Lean Blog https://t.co/4YeXEtKKbF pic.twitter.com/2faKAhyu59
— Mark Graban (@MarkGraban) January 7, 2019

Take Baby Steps Towards Improvement by @MarkGraban , New on The #Lean Post https://t.co/m867K1kmKc pic.twitter.com/IPUDOhe4MK
— Lean Enterprise Inst (@LeanDotOrg) January 7, 2019

Now also available as a paperback: “Reflections from #Lean Leaders: Transcripts from Podcast Interviews with Authors and Thought Leaders ” (also available in the Kindle store) https://t.co/oDz6D5hvhx
— Mark Graban (@MarkGraban) January 7, 2019

If your metrics and charts start the year with a blank slate, it's not too late… to reconsider that approach…

Why Start the New Year with Blank Charts? – Lean Blog https://t.co/Yn3YA2IWkL
— Mark Graban (@MarkGraban) January 7, 2019

“Override comments are a rich data source for finding alerts that are broken or could be improved," the study authors wrote. "Even for low-resource organizations… an effective and feasible way of finding broken alerts.” https://t.co/yqm13Q16nT
— Mark Graban (@MarkGraban) January 7, 2019

Watching (and participating a bit) in a webinar that Chip is giving on #Lean for veterinary medicine practices. See his blog: https://t.co/e78K2V5LBg pic.twitter.com/qbXf030SSt
— Mark Graban (@MarkGraban) January 7, 2019

Flexing is NOT #Lean. Ask Toyota. They don't try to save money by sending folks home early. https://t.co/Rz4UKZ8gaz via @markgraban pic.twitter.com/UG7BaY1oXV
— Mark Graban (@MarkGraban) January 7, 2019

"They were just going all on flavor. They had these processes that had been handed down for hundreds of years, so they were just doing things the way the guy before them had."
https://t.co/1IuCccWc6A
— Mark Graban (@MarkGraban) January 7, 2019

Not practicing “safety first.” Didn’t people get trampled rushing for The Who concert SRO decades ago? Will we ever learn?? Seriously. https://t.co/P5xcajdVSd
— Mark Graban (@MarkGraban) January 7, 2019

Thanks for the review @jackvinson https://t.co/TKQt60x3EY
— Mark Graban (@MarkGraban) January 8, 2019

"It's a pretty common thing," spokesperson Brent Andrew told Vox… But most billing experts told the publication it's rare for a major hospital like Zuckerberg to be out of network with all private health plans.” https://t.co/nOqVLJWpQ2
— Mark Graban (@MarkGraban) January 8, 2019

“It’s morally indefensible to deny someone life-changing money and instead force him to spend two years of indentured labor that can only negatively affect his future earnings” https://t.co/sHXChGSYPa
— Mark Graban (@MarkGraban) January 8, 2019

Facebook “performance review system has created a culture where any dissent is discouraged.” https://t.co/ZlqACTlzKY
— Mark Graban (@MarkGraban) January 8, 2019

"Ratings for College Football Playoff national championship hit new low"

Nobody should overreact… the number is just fluctuating around an average, if you look at a "Process Behavior Chart" — see image https://t.co/xkMeXtgVNR pic.twitter.com/T3hBPBlPfB
— Mark Graban (@MarkGraban) January 9, 2019

“You can’t cut a tree down by its leaves.” – @terrycrews
— Mark Graban (@MarkGraban) January 9, 2019

GM in the 1980s and Tesla today? Recall Elon Musk's admitted mistakes with overautomating and then saying "humans are underrated."

“a repeated impulse to bet on fancy, futuristic but unproven technologies while undervaluing its workers. ” https://t.co/qcDiOvJqOi
— Mark Graban (@MarkGraban) January 9, 2019

Customers don't care about your internal standards…

“Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple’s high quality standards of design and precision manufacturing.” https://t.co/p5x0StCsDK
— Mark Graban (@MarkGraban) January 9, 2019

Paperback update, webinar recording, and more – https://t.co/b1w0dowWFw pic.twitter.com/trMRUQqht9
— Mark Graban (@MarkGraban) January 9, 2019

“An advantage to these tiny changes is that you will still make an improvement to your life, but you’re likely to succeed. You give yourself an emotional boost for improving your life without the frustration that comes along with a wholesale disruption.” https://t.co/kFq7anpxZE
— Mark Graban (@MarkGraban) January 9, 2019

If fines improve patient safety, why not fine them…. (Dr. Evil voice) one MILLION dollars? But seriously. Is $75,000 really going to change a hospital's approach?

California public-health regulators fine Folsom’s Vibra hospital $75,000 in patient death https://t.co/CMcqjJcdmD
— Mark Graban (@MarkGraban) January 9, 2019

America’s #3 leading cause of death is its own healthcare system.

Coming to iTunes + Amazon on January 22nd, @ToErrIsHumanDoc explores this silent epidemic and the people working hard to fix it.https://t.co/27V8qTv4lI #ptsafety #documentary #medicalerror #toerrishuman #meded pic.twitter.com/IWiL4q6WVd
— To Err Is Human 👨‍⚕️🏥👩‍⚕️ (@ToErrIsHumanDoc) December 17, 2018

From the #Lean Blog archives: Patriots’ Coach Bill Belichick : Surface Tablets :: Some Doctors : EMR Systems https://t.co/kcMatFLxRM
— Mark Graban (@MarkGraban) January 10, 2019

Please join @meghanmscanlon and @MarkGraban on 2/27 for "Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability" webinar. Register here https://t.co/vhh0wp6n4b pic.twitter.com/upeUk72OmS
— Value Capture LLC (@ValueCapture1) January 10, 2019

Or you can try innovating a new cliché instead of the mousetrap thing. pic.twitter.com/hEyiKSEKmJ
— Mark Graban (@MarkGraban) January 11, 2019

Thanks to @barryoreilly for a really interesting discussion about his book “Unlearn” and other thoughts on #agile, #lean, and #leanstartup ideas. Podcast coming soon https://t.co/lQK6Dv1NNH. My questions and scribbles pic.twitter.com/HLeSsiKp0s
— Mark Graban (@MarkGraban) January 11, 2019

Mistakes seem to be a natural part of the innovation process:

“We actually sort of ruined some whiskey at the beginning, cause we didn’t know what we were doing. ” https://t.co/niuW1CWeq6
— Mark Graban (@MarkGraban) January 11, 2019

It’s an outrage that TSA officers didn’t get their paycheck yesterday. I just went through a Pre-Check line and I appreciate the professionalism of those working today. #shutdown https://t.co/WWhJTIEmf4
— Mark Graban (@MarkGraban) January 12, 2019

"Paying attention to near misses and using them as teaching moments can help redesign work systems that support team members…" – Karen Markwith, Director of Quality and Patient Safety Virginia Mason https://t.co/TwdzCFxrux https://t.co/TwdzCFxrux
— Gordon Sansaver (@GSansaver) January 3, 2019

“McVay's squad will wreck the league during his tenure as other organizations try in vain to capture something they can never have.” https://t.co/pMNGdvMQrS
— Mark Graban (@MarkGraban) January 13, 2019

It was a real honor to be able to share some ideas about #lean and engaging everybody in continuous improvement at #avmavlc with Chip Ponsford, DVM yesterday. His blog: https://t.co/G3fGdSpbTY pic.twitter.com/hCjUKzSKiZ
— Mark Graban (@MarkGraban) January 13, 2019

Seeing this “Hero” book made me think of a book that probably has a better leadership model. I thought we were getting past the myth of the heroic CEO. pic.twitter.com/LBfL9uJYQ9
— Mark Graban (@MarkGraban) January 13, 2019

Two different ways to sell bananas and apples at O’Hare pic.twitter.com/80mfbjgF94
— Mark Graban (@MarkGraban) January 13, 2019

This sounds like they will perhaps blame an employee for a systemic problem?

The TSA noted that it will "hold those responsible appropriately accountable." https://t.co/hz2c3WjPmM
— Mark Graban (@MarkGraban) January 13, 2019

Most every time I hear a leader say someone else is “resistant to change,” the underlying issue is more like “they are being resistant to my idea.” Instead of pushing your ideas, pull ideas out of your employees. I bet they’re not really that resistant to change in general.
— Mark Graban (@MarkGraban) January 14, 2019

Sounds like a systemic problem. Were the 18 punished all front line staff or do any executives get held accountable for this too?

18 staff disciplined after “human error” at TTSH put patients at risk of infection https://t.co/gpRSqFefwC
— Mark Graban (@MarkGraban) January 14, 2019

Transparency? 🤦🏻‍♂️ “… listed a charge of $42,569 for a cardiology procedure described as “HC PTC CLOS PAT DUCT ART.” https://t.co/R6Fltgx0SN
— Mark Graban (@MarkGraban) January 14, 2019

“Humans are underrated.” – ⁦@elonmusk⁩ https://t.co/iYwhhWtLlO
— Mark Graban (@MarkGraban) January 15, 2019

Thanks for reading!

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Mark Graban

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

First Half of January 2019 — Key #Lean Tweets (and LinkedIn Posts) from @MarkGraban

From LinkedIn:

From Twitter:

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