Mark’s note: Mike Sporer has commented a few times on blog posts and I invited him to write this guest post after we exchanged some emails about his recent experience as a hospital patient. I recently had a surgical procedure for a large kidney stone. During my home recovery, I expectedly received a survey by email asking me to rate my stay. The obvious thing I noticed about it? The entire survey focused on my … Continue reading A Patient’s Perspective: Hospital Surveys Miss the Mark