TL;DR: Process Behavior Charts show when apparent performance differences are driven by the system rather than individual skill. Comparing individuals without this context often leads to unfair judgments and poor leadership decisions. This post is Part Three of a series on using Process Behavior Charts for snapshot comparisons (of individuals, departments, or organizations) instead of the more common use of time-series performance metrics. Check out all of the posts in the series. This post explores … Continue reading Using Process Behavior Charts to Compare Red Bead Game “Willing Workers” and Baseball Teams