How Toyota Teaches a Japanese Hospital’s Doctors About TQM Part 2 in a series

Last week, I wrote about the influence of Total Quality Management (TQM) on Toyota — in the past and the present, in Japan and beyond. Today, to follow up on that, I’m going to share some excerpts from some material that was shared by a Toyota leader who presented at a hospital I visited earlier this year as part of the Kaizen Institute-organized Japan trip.