Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
From LinkedIn:
From Twitter:
No, Toyota Isn't a #SixSigma Company. No They Didn't Create a Six Sigma System. https://t.co/Uqg5PDdAAQ pic.twitter.com/l2UJndhiJH
— Mark Graban (@MarkGraban) September 17, 2018
“This was a workplace environment in which decency, respect and dignity were absent.”
https://t.co/BH3YEYFZFE— Mark Graban (@MarkGraban) September 17, 2018
New post: Interview with @MarkGraban: "Measures of Success". Plus register for the #giveaway to win a free copy of his new book! https://t.co/qfr5a08ixo #lean #data
— Katie Anderson (@kbjanderson) September 18, 2018
“"We don't agree with the union's assessment. We certainly respect the union's right to express their opinion. The safety of our patients and staff is our top priority and Laguna Honda is no exception," she said.” https://t.co/cUNhiENE4S
— Mark Graban (@MarkGraban) September 19, 2018
“The lesson here should be that the owner is responsible for what happens in their business. Cuban appears to understand that, but then pretty much hands over half of his business to someone else without much oversight. It’s kinda weird” https://t.co/Dz8arBeXFr
— Mark Graban (@MarkGraban) September 20, 2018
“Mr. Musk promises investors that Tesla is going to start making more cars and profits any day now, but that’s wishful thinking. Tesla is not generating enough cash to pay back the mountain of debt that is coming due soon.” https://t.co/SUGv9nDLM9
— Mark Graban (@MarkGraban) September 21, 2018
UK: “many doctors feel they are working in a dangerous and toxic environment, with a culture of blame and fear jeopardising patient safety and discouraging learning and reflection.'” https://t.co/SqiuXg8MGn
— Mark Graban (@MarkGraban) September 21, 2018
“Dr Baker called Knapp to tell her that he 'did not get everything' and she eventually decided to have a second surgery” – "did not get everything" actually meant "we removed your healthy kidney by mistake."
— Mark Graban (@MarkGraban) September 21, 2018
Wheeler on Process Behavior Chart evaluation rules: “Recommendation: The best modern practice is to completely avoid using Nelson’s rule three and all other runs-up-and-down tests as well. Rule one will get there first in most cases.” https://t.co/Ig3wzKcsoa
— Mark Graban (@MarkGraban) September 21, 2018
OH: “ in hospitals processes are invisible.” Not really. You need to go and look. The work is right there in front if you.
— Mark Graban (@MarkGraban) September 24, 2018
Thanks to Quality Digest for having me on "Quality Digest Live" to talk about my book "Measures of Success," learning across different industries, and more https://t.co/w9jndAE0Se
— Mark Graban (@MarkGraban) September 24, 2018
“It was a mistake. Do you think it was planned?” https://t.co/RMEDH695iB
— Mark Graban (@MarkGraban) September 24, 2018
In his webinar @jhunterstrategy reminds us not to ignore having a truly differentiating STRATEGY before we think about "strategy deployment" and #Lean. (thread) https://t.co/vtX9SAkMGJ
— Mark Graban (@MarkGraban) September 24, 2018
“As injured electric scooter riders pour into emergency departments around the country, doctors have scrambled to document a trend that many view as a growing public safety crisis.” I rode one in Austin in a parking lot and survived. https://t.co/yQEhqs9eA0
— Mark Graban (@MarkGraban) September 24, 2018
Solving one problem often causes another. As Toyota teaches, countermeasures always have side effects… this might be an example from sports:
The NFL's Stupid New Roughing The Passer Rule Cost William Hayes His Season https://t.co/5Pw7T8Sl7r— Mark Graban (@MarkGraban) September 25, 2018
“Interpreting a standard in terms of forcing the supervisor to check the same things in the same order every day is beyond stupid – it’s cruel.” https://t.co/F9rAAQvFws
— Mark Graban (@MarkGraban) September 25, 2018
My thoughts on this quote (and Rich isn’t using it as a weapon) https://t.co/CccKD1urPo https://t.co/RR2w8Ml418
— Mark Graban (@MarkGraban) September 27, 2018
Willink and Babin said new leaders are often afraid to admit when they don't know something, and resort to making excuses rather than seeking help.
New leaders also — incorrectly — think their problems are so unique that no one can help. https://t.co/Dc2n0UhRzl pic.twitter.com/oDexfJAOqD
— Mark Graban (@MarkGraban) September 27, 2018
The streets of San Antonio are littered with these now. Look at the “standard work.”
I have never seen anyone wear a helmet. Everyone rides on the sidewalk.
Yet another example of how posting a procedure doesn’t guarantee it will be followed. pic.twitter.com/OGNdAIhqjJ
— Mark Graban (@MarkGraban) September 28, 2018
Tesla has recently emerged from months of what Musk called “production hell” and now finds itself in what he’s said is “delivery logistics hell.” https://t.co/wc9CoaNc0b
— Mark Graban (@MarkGraban) September 28, 2018
“luxury automaker can't baffle would-be customers with BS, can't be something it's not, and can't grow sales if its newest entries on showroom floors occupy segments customers are abandoning.” https://t.co/H6JnFw7r9P
— Mark Graban (@MarkGraban) September 29, 2018
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.