Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
From LinkedIn:
From Twitter:
Cost cutting gone wrong?
“Victoria’s Secret [was] a reliable source of high-quality bras and panties.. [now] sorely disappointed by how quickly the garments fall apart, despite the fact that the brand still charges a premium price for them.” https://t.co/gRoIDxHIqs
— Mark Graban (@MarkGraban) July 19, 2018
Even after professional copy editing, typos still exist. Proofreading on paper is so much more effective. I’m curious to go look why spell check didn’t catch this. Is it because of the cable news network? pic.twitter.com/lYx9tJ8WdS
— Mark Graban (@MarkGraban) July 19, 2018
— Mark Graban (@MarkGraban) July 19, 2018
“What would the NHS look like if we implemented a daily improvement practice? >1.5m staff who know what they and their team improved last month, who know what they and their team are working on to improve this month, and who are having fun doing it.” https://t.co/W8PLjTFkUh
— Mark Graban (@MarkGraban) July 20, 2018
Jim Womack: “So Tesla is now a pioneer in temporary assembly, charting a course no one else will want or need to follow.” https://t.co/tdnTytP8SD
— Mark Graban (@MarkGraban) July 20, 2018
“Her problem? The bill for thousands of dollars worth of extra treatments that had no connection to the reason she was in the hospital.” https://t.co/KDXTbxUYQP
— Mark Graban (@MarkGraban) July 20, 2018
“VA officials opted for a lavish design and tried to use a complicated contract they didn't fully understand. They failed to get the designers and builders to agree on plans and costs, and they didn't oversee the work closely enough, investigators said.” https://t.co/pnPPc6tae3
— Mark Graban (@MarkGraban) July 23, 2018
Lots of Work In Process (WIP) inventory in the photos. Makes me think about how #Lean could improve flow, quality and profits, I bet.
Uni Watch Field Trip: A Visit to the Brannock Device Co. | Uni Watch https://t.co/RlxFDbHx1w pic.twitter.com/xcU1jkd39X
— Mark Graban (@MarkGraban) July 23, 2018
OH: "The executives wanted to discuss “the organization” not their own leadership behaviors and how those behaviors ripple to everyone either positively or negatively." #Lean — change starts at the top (it was true when #Deming thought this)
— Mark Graban (@MarkGraban) July 24, 2018
“I say this as a veteran of many plant tours: The [Tesla] factory in Fremont is a dimly lit, vertically integrated madhouse. The place is the Kobe beef of #lean production, with subassemblies and panels stacked to the rafters.” https://t.co/YehIS3vTZx
— Mark Graban (@MarkGraban) July 24, 2018
“it takes an incredibly strong brand to sell a set of empty boxes–especially a set of empty boxes priced at $89” https://t.co/P1rrWci1QR
— Mark Graban (@MarkGraban) July 25, 2018
“Staying away from Facebook for 10 days made clear just how much tribalism had been infecting my news feed. ” https://t.co/WlVnYZHhFi
— Mark Graban (@MarkGraban) July 25, 2018
Postal clerk at the end of each transaction: “If you like, you can fill out this survey… sorry about the wait.” I think she means “don’t ding me in the survey.” The wait isn’t her fault.
— Mark Graban (@MarkGraban) July 26, 2018
“Every year, thousands of women suffer life-altering injuries or die during childbirth because hospitals and medical workers skip safety practices known to head off disaster, a USA TODAY investigation has found.”https://t.co/JYJrncnnQ5
— Mark Graban (@MarkGraban) July 26, 2018
It would be good to see more data points, but this chart is appalling and embarrassing for American healthcare. And the USA Today on this makes it clear the problem is a matter of bad process. This can be fixed. pic.twitter.com/nb2O9mjexa
— Mark Graban (@MarkGraban) July 26, 2018
Even now, performance is more due to things like culture, leadership, and management systems – in the auto industry or healthcare.
“The competitors didn’t have workers who tried less, or who took more breaks or who were weaker, less skilled or lazy.” https://t.co/7GzYxNZlcG
— Mark Graban (@MarkGraban) July 27, 2018
(caps mine): Shook: “I believe the spread of #lean has been both a matter of DIFFUSION and of DILUTION. I would add that, along with the dilution, there’s been more than a little DELUSION, aided by consultants selling things under the name of “lean” https://t.co/NNvp3tlqwR
— Mark Graban (@MarkGraban) July 27, 2018
England: “Yet many nurses say they are not able to stay properly hydrated, as some hospitals do not allow water bottles on wards, and there is no time to take breaks on understaffed wards.” https://t.co/NddACmeG0L
— Mark Graban (@MarkGraban) July 28, 2018
“Improving patient or customer experience is what Lean really is… employees see benefits as well. They’re encouraged to be involved in improving processes. Customer and employee sat can both be positively impacted. There is no downside to Lean.” https://t.co/luacrEFujW
— Mark Graban (@MarkGraban) July 30, 2018
Creativity born from ashes of a warehouse fire: “But through this process of solving one problem after another, something interesting happened: A wave of innovation began to sweep through the entire corporation. ” https://t.co/e5gwzHs1Cs
— Mark Graban (@MarkGraban) August 1, 2018
Thanks for checking this out… see you online!
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.