I'll be blogging a bit less often over the next few weeks, as I work on my book Measures of Success. But, I can't help tweeting sometimes…
Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me on Twitter @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. I often post similar things (but less volume) on LinkedIn if you want to follow me there.
See the previous installments of Key Tweets.
Yeah, it's frustrating, LeBron… #Lean Memes https://t.co/CsT9mEMTVY pic.twitter.com/FkmKBapGhJ
— Mark Graban (@MarkGraban) June 2, 2018
A simple run chart would be so helpful here. #plotthedots pic.twitter.com/v9KG9RCDXv
— Mark Graban (@MarkGraban) May 31, 2018
From @donberwick’s brilliant 1989 NEJM article. Influenced by #Deming… measurement focused on finding and blaming “bad apples” won’t lead to improvement. We need to focus on collaborating to improve systems. #Lean #Kaizen pic.twitter.com/AHbXFfmtL2
— Mark Graban (@MarkGraban) June 3, 2018
Could be said with Toyota. Or the other type of organization that says they are copying Toyota but then insists on cherry picking limited tools to copy instead of thinking about an integrated system, copied or not. https://t.co/0JVy7IjU9X
— Mark Graban (@MarkGraban) May 25, 2018
Jeff Hunter holding the first copy of his new book: Patient Centered Strategy. A book that describes how to focus on customer needs to create relevant healthcare system strategy and deliver better patient care. pic.twitter.com/3sds5hf8re
— John Toussaint (@JohnToussaintMD) May 24, 2018
Attended a GDPR compliance event today. At the end we were given a feedback form requesting our email address with no explanation of what they’d use it for, where they’d store it or how long they’d keep it for. Outstanding.
— Emily Pulham (@makingthemarrow) May 24, 2018
Awful. Rehab centers quote made up 80% success rates, one owns a “review” site that gave its own rehab center a 5 Star review. Shameful. https://t.co/dxfQWNjnRY
— Mark Graban (@MarkGraban) May 26, 2018
#Whatif…managers shifted their focus from motivating their employees to removing demotivators?
— The Deming Institute (@DemingInstitute) May 28, 2018
As opposed to “the way we’ve always done it” — “A recent paper found that the odds favor pulling a goalie down one goal with about 5:40 left in the game.” https://t.co/b5AkvU5akj
— Mark Graban (@MarkGraban) May 29, 2018
Twitter is "an ideal format for half-truths and outright deception because it lacks anything that resembles argumentative structure. Rhetorically, it's guerilla warfare or punk rock: thrilling, but also the opposite of anything strategic.” https://t.co/QmZ6Cv9oqS
— Mark Graban (@MarkGraban) May 29, 2018
“Process Behaviour Charts – An Introduction” – #PlotTheDots #Deming https://t.co/N3atYXtO6U
— Mark Graban (@MarkGraban) May 30, 2018
“Only one lot of sample packs had misplaced pills, Allergan told STAT News.”
You'd hope 1) they have an error-proofed process that prevents such a mistake and 2) they'd have some sort of inspection to catch the error, which is visually apparent…https://t.co/e6EKY6xHMs
— Mark Graban (@MarkGraban) May 30, 2018
The drugmaker, um, blames a "packing error" for the packing error. Great troubleshooting there.
Allergan Recalls Taytulla Birth-Control Packs After Pills Placed Out of Order https://t.co/6vxhr2ITA8
— Mark Graban (@MarkGraban) May 30, 2018
“Tesla Inc. was able to improve the braking distance of Model 3 cars by as much as 20 feet simply by wirelessly transmitting a software update to the vehicles—a significant achievement in the auto industry” https://t.co/oZS6jtj921
— Mark Graban (@MarkGraban) May 30, 2018
In some organizations, these advocates ARE seen as weird. Depends on the setting, culture, and leadership. I don’t see #Lean as being accepted as mainstream yet. https://t.co/TBYfX5KpiI
— Mark Graban (@MarkGraban) May 31, 2018
June is just around the corner, and so is #HCSummit18! Don't miss out on the best healthcare transformation conference of the season. Register today! https://t.co/KhVIjUxIqO pic.twitter.com/Gi1NrW7B41
— Catalysis (@HCValue) May 30, 2018
Albert Einstein “Not everything that can be counted counts and not everything that counts can be counted.”"
— The Deming Institute (@DemingInstitute) May 30, 2018
#Lean Design –> “But first, Cain and the staff are walking through a maze of cardboard walls, checking the flow of the new clinic space, and making suggestions."
— Mark Graban (@MarkGraban) May 31, 2018
Zero harm is the only defensible goal. But it requires leadership and the right sort of culture… we need to expose problems so we can solve problems. #Lean #Leadership #culture https://t.co/kOOTCSqFHl
— Mark Graban (@MarkGraban) May 31, 2018
Yes… real learning doesn't come from being told or taught… it comes from doing, being coached, and reflecting… #lean https://t.co/kZGS6aWCzT
— Mark Graban (@MarkGraban) May 31, 2018
Malzahn: "We've got a lot of people that are not football coaches making decisions for football," he said. "I think if we had more football coaches involved in the decision making it would be better for our game."
— Mark Graban (@MarkGraban) May 31, 2018
System problem, not a nurse problem –> “In the case of the patient who died, caregivers ordered an antibiotic, Zosyn, at noon, but a nurse did not administer the drug until 14 hours later at about 2 a.m., according to the report. ” #patientsafety https://t.co/eI6yXyqgNh
— Mark Graban (@MarkGraban) May 31, 2018
This short thread contains more practical knowledge and truth on interpreting a measure than ANY of the hundreds of crappy performance reports I have had to write. AND IT'S FREE. Read this and apply to your own data #plotthedots https://t.co/iHYbI9yw9L
— 💭🐬 (@ThinkingPurpose) May 31, 2018
Thanks to Jo and Craig for the shoutout about @jeff_roussel's webinar last week on virtual strategy deployment tools. Link to his webinar: https://t.co/Kkoska39cC pic.twitter.com/pnd8bjMbqq
— Mark Graban (@MarkGraban) May 31, 2018
This is one of the things about @leanpub that authors often find simultaneously enjoyable and surprising: readers are often generous and helpful and want to help you improve your book https://t.co/E9sP1t0CML pic.twitter.com/DYq7gtkf3J
— Len Epp (@lenepp) June 1, 2018
“Our production strategy has been based on Nafta, and that’s how we have planned the production structure, including deciding which models to produce at which plants,” a Toyota spokesman said.” https://t.co/Rn8Nb6Jcba
— Mark Graban (@MarkGraban) June 1, 2018
“These guys, Toyota production system people, they are the most powerful and influential people in Toyota. They are focusing on cutting waste and increasing efficiency,” #lean https://t.co/Rn8Nb6Jcba
— Mark Graban (@MarkGraban) June 1, 2018
“And that simple adaptability of design–these were installed in Chipotles that had already been built–speaks volumes to Chipotle’s bohemian kitchen operations, which lacks the machinery and regimented systems of chains like McDonald’s.” https://t.co/OrazbFio4H
— Mark Graban (@MarkGraban) June 1, 2018
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.