Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.
This time, I'm sharing things I tweeted and retweeted from the 2018 Lean Healthcare Transformation Summit event. The hashtag was #HCSummit18.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
From Twitter:
Happy to be teaching a workshop at #hcsummit18 today pic.twitter.com/bL0QUWjATp
— Mark Graban (@MarkGraban) June 13, 2018
#HCSummit18 kicks off pic.twitter.com/qchEQkKX9W
— Mark Graban (@MarkGraban) June 14, 2018
Now @JohnToussaintMD at #HCSummit18 pic.twitter.com/Yal0qXNYBZ
— Mark Graban (@MarkGraban) June 14, 2018
“The more efficient you are at doing the wrong thing, the wronger you become.” – Russell Ackoff as quoted by @JohnToussaintMD #HCSummit18 #lean pic.twitter.com/4Ejcj3m8zX
— Katie Anderson (@kbjanderson) June 14, 2018
Next at #HCSummit18, a breakout session with Mike Hoseus, formerly of Toyota pic.twitter.com/HuZ0HaGuTd
— Mark Graban (@MarkGraban) June 14, 2018
Mike Hoseus story from Toyota #hcsummit18
Mike: "I have 200 people working for me now."
Toyota coach: "No good, Mike-san"
Mike: "Why no good?"
Toyota: "You work for 200 people"#Lean #Leadership— Mark Graban (@MarkGraban) June 14, 2018
“We don’t need A3s at every level. We want PDCA thinking at every level.” – Mike Hoseus at #HCSummit18. I’ve shared similar recommendations – choose the tool that supports the thinking.https://t.co/ayCsQAAlem pic.twitter.com/AURsnqQznd
— Katie Anderson (@kbjanderson) June 14, 2018
My friendly quibble with this definition of #Lean is that leaders have a huge responsibility to improve systems and create the culture. This seems to place too much burden on staff. Could say “empowers everybody” instead? #HCSummit18 pic.twitter.com/vFEk6Z8aIG
— Mark Graban (@MarkGraban) June 14, 2018
#Lean: it’s that thing where you have a central improvement team without having a True North vision? pic.twitter.com/qgCcO8buiy
— Mark Graban (@MarkGraban) June 14, 2018
Thanks @plandstrom for using run charts instead of just saying 50% Improvement. #plotthedots #hcsummit18 pic.twitter.com/rtVYyZOelG
— Mark Graban (@MarkGraban) June 14, 2018
From a talk earlier… this is a system that’s predictable but not currently capable of always hitting the goal. #plotthedots #HCSummit18 pic.twitter.com/pkeuavoE6C
— Mark Graban (@MarkGraban) June 14, 2018
Kicking off day 2 of #hcsummit18 is @LisaYerianMD from the Cleveland Clinic pic.twitter.com/lhi70uDbNc
— Mark Graban (@MarkGraban) June 15, 2018
Meet some of the courageous and inspiring caregivers I'll talk about this morning at #HCSummit18 @HCValue https://t.co/bS0cIdnmMI via @YouTube
— Lisa Yerian (@LisaYerianMD) June 15, 2018
In medical school, @LisaYerianMD learned “try harder” as a method. Was excited to learn about #Lean thinking as an alternative approach. #HCSummit18 pic.twitter.com/OacpZdjQoX
— Mark Graban (@MarkGraban) June 15, 2018
How can we “institutionalize a culture of improvement?” #lean @LisaYerianMD #HCSummit18 – it’s a chance to make a difference for patients, caregivers, and the community. It’s never easy though.
— Mark Graban (@MarkGraban) June 15, 2018
More from @LisaYerianMD – you can’t just tell people you’re empowered, you need to build capabilities. #HCSummit18 pic.twitter.com/kH7NICtQ47
— Mark Graban (@MarkGraban) June 15, 2018
The Improvement model shared by @LisaYerianMD #hcsummit18 https://t.co/p0UuVZmOaR
— Mark Graban (@MarkGraban) June 15, 2018
Idea boards (Kaizen) as shared by @LisaYerianMD #HCSummit18 pic.twitter.com/EkHB6gTZxr
— Mark Graban (@MarkGraban) June 15, 2018
Have to get people feeling good about the improvement work as soon as possible. @LisaYerianMD #HCSummit18
— Stephanie Van Vreede (@steph2v) June 15, 2018
Knowing what matters most also helps to understand what gets in the way @LisaYerianMD #HCSummit18
— Rachel Regan (@lean_rregan) June 15, 2018
Which is a better way of visualizing data over time? #plotthedots pic.twitter.com/LJUk4Jbhf9
— Mark Graban (@MarkGraban) June 15, 2018
#LeanCoffee groups at #HCSummit18 pic.twitter.com/sb8n0bNt8e
— Mark Graban (@MarkGraban) June 15, 2018
Don Shilton says that lean has had a huge impact on staff engagement. #HCSummit18 pic.twitter.com/vHBTy81h5c
— Catalysis (@HCValue) June 15, 2018
#plotthedots https://t.co/MGXD2rehVI
— Mark Graban (@MarkGraban) June 15, 2018
And then react appropriately to the variation in the measure over time. Use data for learning and improvement, not punishment. https://t.co/EmnKgAHi4T
— Mark Graban (@MarkGraban) June 15, 2018
Is anyone really a “#lean leader?” That sounds very absolute and binary. Maybe we have “leaders who are practicing lean?” #HCSummit18
— Mark Graban (@MarkGraban) June 15, 2018
Red / green analysis doesn’t answer the questions of “are we improving?” What fluctuations in the metric are signals worth reacting to? And which are just noise in the metric? #HCSummit18 pic.twitter.com/AixiXZQBxQ
— Mark Graban (@MarkGraban) June 15, 2018
Also, the stick in “carrot & stick” was used to dangle the carrot instead of the donkey. The stick isn’t used to hit. https://t.co/9yTQDpOUrZ
— Mark Graban (@MarkGraban) June 16, 2018
From LinkedIn:
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