Key #Lean Tweets from @MarkGraban — #HCSummit18 Edition

Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.

This time, I'm sharing things I tweeted and retweeted from the 2018 Lean Healthcare Transformation Summit event. The hashtag was #HCSummit18.

You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.

See the previous installments of Key Tweets.

From Twitter:

Happy to be teaching a workshop at #hcsummit18 today pic.twitter.com/bL0QUWjATp

— Mark Graban (@MarkGraban) June 13, 2018

#HCSummit18 kicks off pic.twitter.com/qchEQkKX9W

— Mark Graban (@MarkGraban) June 14, 2018

Now @JohnToussaintMD at #HCSummit18 pic.twitter.com/Yal0qXNYBZ

— Mark Graban (@MarkGraban) June 14, 2018

“The more efficient you are at doing the wrong thing, the wronger you become.” – Russell Ackoff as quoted by @JohnToussaintMD #HCSummit18 #lean pic.twitter.com/4Ejcj3m8zX

— Katie Anderson (@kbjanderson) June 14, 2018

Next at #HCSummit18, a breakout session with Mike Hoseus, formerly of Toyota pic.twitter.com/HuZ0HaGuTd

— Mark Graban (@MarkGraban) June 14, 2018

Mike Hoseus story from Toyota #hcsummit18

Mike: "I have 200 people working for me now."
Toyota coach: "No good, Mike-san"
Mike: "Why no good?"
Toyota: "You work for 200 people"#Lean #Leadership

— Mark Graban (@MarkGraban) June 14, 2018

“We don’t need A3s at every level. We want PDCA thinking at every level.” – Mike Hoseus at #HCSummit18. I’ve shared similar recommendations – choose the tool that supports the thinking.https://t.co/ayCsQAAlem pic.twitter.com/AURsnqQznd

— Katie Anderson (@kbjanderson) June 14, 2018

My friendly quibble with this definition of #Lean is that leaders have a huge responsibility to improve systems and create the culture. This seems to place too much burden on staff. Could say “empowers everybody” instead? #HCSummit18 pic.twitter.com/vFEk6Z8aIG

— Mark Graban (@MarkGraban) June 14, 2018

#Lean: it’s that thing where you have a central improvement team without having a True North vision? pic.twitter.com/qgCcO8buiy

— Mark Graban (@MarkGraban) June 14, 2018

Thanks @plandstrom for using run charts instead of just saying 50% Improvement. #plotthedots #hcsummit18 pic.twitter.com/rtVYyZOelG

— Mark Graban (@MarkGraban) June 14, 2018

From a talk earlier… this is a system that’s predictable but not currently capable of always hitting the goal. #plotthedots #HCSummit18 pic.twitter.com/pkeuavoE6C

— Mark Graban (@MarkGraban) June 14, 2018

Kicking off day 2 of #hcsummit18 is @LisaYerianMD from the Cleveland Clinic pic.twitter.com/lhi70uDbNc

— Mark Graban (@MarkGraban) June 15, 2018

Meet some of the courageous and inspiring caregivers I'll talk about this morning at #HCSummit18 @HCValue https://t.co/bS0cIdnmMI via @YouTube

— Lisa Yerian (@LisaYerianMD) June 15, 2018

In medical school, @LisaYerianMD learned “try harder” as a method. Was excited to learn about #Lean thinking as an alternative approach. #HCSummit18 pic.twitter.com/OacpZdjQoX

— Mark Graban (@MarkGraban) June 15, 2018

How can we “institutionalize a culture of improvement?” #lean @LisaYerianMD #HCSummit18 – it’s a chance to make a difference for patients, caregivers, and the community. It’s never easy though.

— Mark Graban (@MarkGraban) June 15, 2018

More from @LisaYerianMD – you can’t just tell people you’re empowered, you need to build capabilities. #HCSummit18 pic.twitter.com/kH7NICtQ47

— Mark Graban (@MarkGraban) June 15, 2018

The Improvement model shared by ⁦@LisaYerianMD⁩ #hcsummit18 https://t.co/p0UuVZmOaR

— Mark Graban (@MarkGraban) June 15, 2018

Idea boards (Kaizen) as shared by @LisaYerianMD #HCSummit18 pic.twitter.com/EkHB6gTZxr

— Mark Graban (@MarkGraban) June 15, 2018

Have to get people feeling good about the improvement work as soon as possible. @LisaYerianMD #HCSummit18

— Stephanie Van Vreede (@steph2v) June 15, 2018

Knowing what matters most also helps to understand what gets in the way @LisaYerianMD #HCSummit18

— Rachel Regan (@lean_rregan) June 15, 2018

Which is a better way of visualizing data over time? #plotthedots pic.twitter.com/LJUk4Jbhf9

— Mark Graban (@MarkGraban) June 15, 2018

#LeanCoffee groups at #HCSummit18 pic.twitter.com/sb8n0bNt8e

— Mark Graban (@MarkGraban) June 15, 2018

Don Shilton says that lean has had a huge impact on staff engagement. #HCSummit18 pic.twitter.com/vHBTy81h5c

— Catalysis (@HCValue) June 15, 2018

#plotthedots https://t.co/MGXD2rehVI

— Mark Graban (@MarkGraban) June 15, 2018

And then react appropriately to the variation in the measure over time. Use data for learning and improvement, not punishment. https://t.co/EmnKgAHi4T

— Mark Graban (@MarkGraban) June 15, 2018

Is anyone really a “#lean leader?” That sounds very absolute and binary. Maybe we have “leaders who are practicing lean?” #HCSummit18

— Mark Graban (@MarkGraban) June 15, 2018

Red / green analysis doesn’t answer the questions of “are we improving?” What fluctuations in the metric are signals worth reacting to? And which are just noise in the metric? #HCSummit18 pic.twitter.com/AixiXZQBxQ

— Mark Graban (@MarkGraban) June 15, 2018

Also, the stick in “carrot & stick” was used to dangle the carrot instead of the donkey. The stick isn’t used to hit. https://t.co/9yTQDpOUrZ

— Mark Graban (@MarkGraban) June 16, 2018

From LinkedIn:

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