Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.
This time, I'm sharing things I tweeted and retweeted from the 2018 Lean Healthcare Transformation Summit event. The hashtag was #HCSummit18.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
From Twitter:
Happy to be teaching a workshop at #hcsummit18 today pic.twitter.com/bL0QUWjATp
— Mark Graban (@MarkGraban) June 13, 2018
#HCSummit18 kicks off pic.twitter.com/qchEQkKX9W
— Mark Graban (@MarkGraban) June 14, 2018
Now @JohnToussaintMD at #HCSummit18 pic.twitter.com/Yal0qXNYBZ
— Mark Graban (@MarkGraban) June 14, 2018
“The more efficient you are at doing the wrong thing, the wronger you become.” – Russell Ackoff as quoted by @JohnToussaintMD #HCSummit18 #lean pic.twitter.com/4Ejcj3m8zX
— Katie Anderson (@kbjanderson) June 14, 2018
Next at #HCSummit18, a breakout session with Mike Hoseus, formerly of Toyota pic.twitter.com/HuZ0HaGuTd
— Mark Graban (@MarkGraban) June 14, 2018
Mike Hoseus story from Toyota #hcsummit18
Mike: "I have 200 people working for me now."
Toyota coach: "No good, Mike-san"
Mike: "Why no good?"
Toyota: "You work for 200 people"#Lean #Leadership— Mark Graban (@MarkGraban) June 14, 2018
“We don’t need A3s at every level. We want PDCA thinking at every level.” – Mike Hoseus at #HCSummit18. I’ve shared similar recommendations – choose the tool that supports the thinking.https://t.co/ayCsQAAlem pic.twitter.com/AURsnqQznd
— Katie Anderson (@kbjanderson) June 14, 2018
My friendly quibble with this definition of #Lean is that leaders have a huge responsibility to improve systems and create the culture. This seems to place too much burden on staff. Could say “empowers everybody” instead? #HCSummit18 pic.twitter.com/vFEk6Z8aIG
— Mark Graban (@MarkGraban) June 14, 2018
#Lean: it’s that thing where you have a central improvement team without having a True North vision? pic.twitter.com/qgCcO8buiy
— Mark Graban (@MarkGraban) June 14, 2018
Thanks @plandstrom for using run charts instead of just saying 50% Improvement. #plotthedots #hcsummit18 pic.twitter.com/rtVYyZOelG
— Mark Graban (@MarkGraban) June 14, 2018
From a talk earlier… this is a system that’s predictable but not currently capable of always hitting the goal. #plotthedots #HCSummit18 pic.twitter.com/pkeuavoE6C
— Mark Graban (@MarkGraban) June 14, 2018
Kicking off day 2 of #hcsummit18 is @LisaYerianMD from the Cleveland Clinic pic.twitter.com/lhi70uDbNc
— Mark Graban (@MarkGraban) June 15, 2018
Meet some of the courageous and inspiring caregivers I'll talk about this morning at #HCSummit18 @HCValue https://t.co/bS0cIdnmMI via @YouTube
— Lisa Yerian (@LisaYerianMD) June 15, 2018
In medical school, @LisaYerianMD learned “try harder” as a method. Was excited to learn about #Lean thinking as an alternative approach. #HCSummit18 pic.twitter.com/OacpZdjQoX
— Mark Graban (@MarkGraban) June 15, 2018
How can we “institutionalize a culture of improvement?” #lean @LisaYerianMD #HCSummit18 – it’s a chance to make a difference for patients, caregivers, and the community. It’s never easy though.
— Mark Graban (@MarkGraban) June 15, 2018
More from @LisaYerianMD – you can’t just tell people you’re empowered, you need to build capabilities. #HCSummit18 pic.twitter.com/kH7NICtQ47
— Mark Graban (@MarkGraban) June 15, 2018
The Improvement model shared by @LisaYerianMD #hcsummit18 https://t.co/p0UuVZmOaR
— Mark Graban (@MarkGraban) June 15, 2018
Idea boards (Kaizen) as shared by @LisaYerianMD #HCSummit18 pic.twitter.com/EkHB6gTZxr
— Mark Graban (@MarkGraban) June 15, 2018
Have to get people feeling good about the improvement work as soon as possible. @LisaYerianMD #HCSummit18
— Stephanie Van Vreede (@steph2v) June 15, 2018
Knowing what matters most also helps to understand what gets in the way @LisaYerianMD #HCSummit18
— Rachel Regan (@lean_rregan) June 15, 2018
Which is a better way of visualizing data over time? #plotthedots pic.twitter.com/LJUk4Jbhf9
— Mark Graban (@MarkGraban) June 15, 2018
#LeanCoffee groups at #HCSummit18 pic.twitter.com/sb8n0bNt8e
— Mark Graban (@MarkGraban) June 15, 2018
Don Shilton says that lean has had a huge impact on staff engagement. #HCSummit18 pic.twitter.com/vHBTy81h5c
— Catalysis (@HCValue) June 15, 2018
#plotthedots https://t.co/MGXD2rehVI
— Mark Graban (@MarkGraban) June 15, 2018
And then react appropriately to the variation in the measure over time. Use data for learning and improvement, not punishment. https://t.co/EmnKgAHi4T
— Mark Graban (@MarkGraban) June 15, 2018
Is anyone really a “#lean leader?” That sounds very absolute and binary. Maybe we have “leaders who are practicing lean?” #HCSummit18
— Mark Graban (@MarkGraban) June 15, 2018
Red / green analysis doesn’t answer the questions of “are we improving?” What fluctuations in the metric are signals worth reacting to? And which are just noise in the metric? #HCSummit18 pic.twitter.com/AixiXZQBxQ
— Mark Graban (@MarkGraban) June 15, 2018
Also, the stick in “carrot & stick” was used to dangle the carrot instead of the donkey. The stick isn’t used to hit. https://t.co/9yTQDpOUrZ
— Mark Graban (@MarkGraban) June 16, 2018
From LinkedIn:
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.