Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
From LinkedIn:
From Twitter:
“Most orgs think nothing of having 20 valuable employees spend an hour in a meeting that's only tangentially related to their productive output.
But if you're sitting at your desk reading a book… it somehow feels like slacking off.” https://t.co/mlsuPUuXc3
— Mark Graban (@MarkGraban) June 22, 2018
Not at all uncommon. Typical “Lean Six Sigma” program is 90% Six Sigma. You don’t really learn both approaches.
“One year ago I was only barely familiar with the LSS through brief exposure to the Toyota Production System.” https://t.co/SbZvXfDihU
— Mark Graban (@MarkGraban) June 21, 2018
“Out of 4062 patients surveyed, 53% said physician attire was important to them."
Is that because healthcare has conditioned them to think the white coat and tie is "professional?"
— Mark Graban (@MarkGraban) June 21, 2018
Give people the courage to try. -Jim Womack #dfsummit pic.twitter.com/sbHVWPEgy3
— Lean Enterprise Inst (@LeanDotOrg) June 20, 2018
Doctor, health researcher and writer Atul Gawande has been tapped as CEO for the new Amazon/JPMorgan Chase/Berkshire Hathaway health care venture. https://t.co/UP2T0i9Rh1
— Axios (@axios) June 20, 2018
This book is needed. So many wasteful and disrespectful measurement in organizations. So little understanding of helpful principles of measurement. Thanks for addressing this pervasive problem! https://t.co/jBSii1PGZM
— Ryan McCormack (@stickynotehero) June 20, 2018
Says @ElonMusk: “Not sure we actually need a building. This tent is pretty sweet.” https://t.co/6ijBTzjiNz pic.twitter.com/3zJYK5dx6l
— Mark Graban (@MarkGraban) June 19, 2018
Great comment from @MarkGraban on LinkedIn – overreacting to routine variation takes up too much of my life and prevents systemic change. pic.twitter.com/pZaizQKDBu
— Dr Andy Heeps (@andyheeps) June 18, 2018
When you’re at your condo board / resident meeting and your neighbors are throwing out solutions instead of doing good problem solving 🤦🏻♂️
When one neighbor says we need to find the most clever, inexpensive solution to a problem instead of just spending $ 😃
— Mark Graban (@MarkGraban) June 18, 2018
Announcing huge layoffs isn’t good for morale. I’m not making excuses for sabotage, but it’s never sounded like Tesla was a new age workplace. More like GM factory culture of the 1970s (where sabotage was also a problem). https://t.co/zzTgCskUqG
— Mark Graban (@MarkGraban) June 18, 2018
Employee sabotage? Now the Tesla plant really has fully reverted to being 1970s era GM Fremont. https://t.co/a3B5xvugde
— Mark Graban (@MarkGraban) June 18, 2018
“It didn't take long for Hogan and his fellow GM commandos to learn the recipe for Toyota's exotic Japanese secret sauce. It was called responsibility. ” https://t.co/q92G0tcuqh
— Mark Graban (@MarkGraban) June 18, 2018
There’s nothing more humbling than doing a close read through of a book that you thought you were almost done writing. Am I practicing kaizen? Was the book badly written to begin with? Or am I just tampering and fiddling around? 🤔 pic.twitter.com/dF54jm8cDV
— Mark Graban (@MarkGraban) June 18, 2018
World Cup: Japan fans impress by cleaning up stadium – BBC News https://t.co/xOdN8YUKKv
— russell watkins (@leansempai) June 21, 2018
Koko the gorilla once ripped a sink out of the wall and, when her keepers confronted her about it, she blamed her kitten, signing "cat did it." That HAD been my favorite Koko story, until I saw this:
RIP to an absolute legend pic.twitter.com/sH6mGQVVZ3
— Red Durkin (@RedIsDead) June 21, 2018
Remember: KPI stands for Key Performance Indicators, not Kajillion Performance Indicators.
— Mark Graban (@MarkGraban) June 22, 2018
Posting and erasing a single data point each week and comparing to a goal isn’t really helpful for Improvement. #plotthedots My book provides a better way: https://t.co/ckWJprQYfl pic.twitter.com/0TJO4oJoIX
— Mark Graban (@MarkGraban) June 22, 2018
Maybe they can show a run chart like Fitbit instead of a list of numbers. #plotthedots pic.twitter.com/ml7DSygRx6
— Mark Graban (@MarkGraban) June 22, 2018
This will lead to begging for scores, unfair punishment of servers whose scores are slightly lower than others. https://t.co/eLOT9DwrOh
— Mark Graban (@MarkGraban) June 22, 2018
Investigation Into The VA Reveals A Culture Of Retaliation Against Whistleblowers – veterans and the good people who work there deserve better. https://t.co/RnUPDbBtYF
— Mark Graban (@MarkGraban) June 23, 2018
““If you can’t measure it, you can’t manage it.”
This maxim ranks high on the list of quotations attributed to Peter Drucker. There’s just one problem: He never actually said it.” https://t.co/Ta19pNgd2s
— Mark Graban (@MarkGraban) June 25, 2018
"#Deming would ask, “By what method?” This disarmed most people. How is it that you plan to improve? Somehow, once executives had decided that they wanted to improve, the rest would fall into place, they thought. It never does."
Source: https://t.co/0b2zXpWSYM pic.twitter.com/42bUb9ukLD
— Mark Graban (@MarkGraban) June 25, 2018
Management sets aggressive targets, on some level encourages people to cheat the system, then fires people for being "unethical." Lovely.
https://t.co/jGktkkGCm8— Mark Graban (@MarkGraban) June 25, 2018
“American executives, lulled by the era of easy economic growth that lasted into the early 1970's, have often ignored home-grown methods like Mr. #Deming's quality-control techniques. ” https://t.co/mh47ybJtH1
— Mark Graban (@MarkGraban) June 25, 2018
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.