Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
"Barnacles"
"Drunken sloths"
"Bonehead"
"Haters"What does @elonmusk call people in private? https://t.co/zZomRaG18G
— Mark Graban (@MarkGraban) May 7, 2018
There are no "barnacles of excess production" https://t.co/lJUWWB1wE7
— Mark Graban (@MarkGraban) May 7, 2018
“We will learn from our mistake and make any changes necessary to fix it.” https://t.co/EE2M7CTtUk
— Mark Graban (@MarkGraban) May 7, 2018
Chip Ponsford, DVM in our @KaiNexus webinar: "#Lean is being implemented [in vet med[ on a tools basis. Using 1 or 2 tools misses the point. Without the culture and the mindset, it's not going to work."
— Mark Graban (@MarkGraban) May 7, 2018
Do you have a child who is going to be hospitalized or in the hospital for a procedure? If so, check out this FREE guidebook (PDF) from @batzpatientsafe https://t.co/8C4eEjx5Qj
— Mark Graban (@MarkGraban) May 8, 2018
Register now for our Improvement Methodologies Workshop with @MarkGraban – 2 for 1! Register NOW – https://t.co/Yw8zogvqHQ #lean #workshop pic.twitter.com/Kynuss4hEN
— Iowa Lean Consortium (@IowaLean) May 8, 2018
Like any leader should do: “He is brilliant at putting his players in a position to succeed, which happens to be the entire point of his job.” https://t.co/fCNsAcC76b
— Mark Graban (@MarkGraban) May 8, 2018
Interesting Amazon feature to highlight quality problems. But, every book ever published has a typo, it seems. pic.twitter.com/LGXHlkvrD2
— Mark Graban (@MarkGraban) May 8, 2018
“The start of the overtime period between the Philadelphia 76ers and the Boston Celtics in game three was delayed over seven minutes as the confetti cannon operator got a little too excited following what ended up the game tying shot by Marco Belinelli.” https://t.co/SxdTOWnRd7
— Mark Graban (@MarkGraban) May 8, 2018
“All three of the [whistleblower] lawsuits brought by Ms. Guardiola allege hospitals charged Medicare and Medicaid for inpatient stays when the visits should have been billed as less costly outpatient care.” https://t.co/e0HVRvxTv2
— Mark Graban (@MarkGraban) May 8, 2018
“CityMD admitted it employed several physicians who were not credentialed with the Medicare program, and falsely billed Medicare for services provided by those physicians using the National Provider Identifier numbers of credentialed physicians.” https://t.co/cWU0Yrtg5h
— Mark Graban (@MarkGraban) May 9, 2018
Good use of run charts in this article instead of just doing % increase…
Death on foot: Pedestrian fatalities skyrocket in U.S. https://t.co/X9Wlg5em7D
— Mark Graban (@MarkGraban) May 9, 2018
“All told, this paper estimates that this within-hospital price variation is responsible for about one-fifth of all price variation in the United States.”
The absurdity of American health care pricing, in one chart — Vox https://t.co/62LwyfIwrt
— Mark Graban (@MarkGraban) May 10, 2018
Sad that Ford still views hourly workers as “cost pressure” instead of partners to engage or invest in when production is slow. Toyota pays Team members to do training & Improvement work during shut downs. You don’t have to do a short-term layoff. #leanhttps://t.co/JV0lQUp3T8
— Mark Graban (@MarkGraban) May 10, 2018
Interesting proposal in British NHS: pic.twitter.com/Z0qyTxSPtg
— Mark Graban (@MarkGraban) May 10, 2018
Nice message to receive… this book is still an "in-progress" publication and I'm still working on editing to improve flow, etc. But sounds like I'm on a good track here with this reader comment. https://t.co/LfPCP2vxcb pic.twitter.com/18IoUB1e2I
— Mark Graban (@MarkGraban) May 10, 2018
Russell Ackoff, “A system is never the sum of its parts. It is the product of the interactions of its parts………………the art of managing interactions is very different indeed than the management of actions, and history requires this transition for effective management.”
— The Deming Institute (@DemingInstitute) May 14, 2018
A VERY comprehensive comparison of the production and philosophy of Tesla and Toyota. #Lean#LeanInTheNews#MustReadhttps://t.co/zrGAq03wWY
— Brad Miller (@LeanKaizen) May 11, 2018
“The challenge for Tesla has been to implement Mr. Musk’s vision for the company’s cars with the hard reality of building them.”
Tesla’s Engineering Chief Takes Leave of Absence at Pivotal Moment — The Wall Street Journal https://t.co/7QnIHGC7Zt
— Mark Graban (@MarkGraban) May 14, 2018
“#Lean Roundup: Respect for People” — thanks @Tomehrenfeld for including my post and thoughts herehttps://t.co/spAvJRxS87
— Mark Graban (@MarkGraban) May 14, 2018
Hospital: "OU Medical Center provides the highest-quality patient care.” @LeapfrogGroup gives them a C letter grade. CMS gives them 4 stars out of 5.
Define "highest-quality."https://t.co/ZeKSMlyTz3
— Mark Graban (@MarkGraban) May 14, 2018
“He said his surgeon advocated for him as a patient when he stopped the procedure, but expressed concerns about how the hospital responded to the infection control issues.” #patientsafety https://t.co/avN5Q3e7W7
— Mark Graban (@MarkGraban) May 14, 2018
Examples of department hoshin A3s at a Toyota HQ Tier 2 suppliers. No x-matrix in sight (in fact I’ve never seen an x-matrix in Japan) – just simple grid with goals connected to broader company hoshin. #JapanLeanStudyTrip pic.twitter.com/ULuvBeCi48
— Katie Anderson (@kbjanderson) May 14, 2018
The culture is more important. "Suggestion box" systems don't work as well as a #Kaizen-based model. Leaders need to stop stifling innovation.
“provide people with an easy way of submitting their ideas, perhaps digitally, through an online suggestion box” https://t.co/J0E60tg0B8
— Mark Graban (@MarkGraban) May 15, 2018
This reminds me of "Motivational Interviewing," where the coach is evoking "change talk" from the person they are helping.
“The more [goals] you write, the higher the motivation for you because you, as an individual, know exactly what you want now. ” https://t.co/JVvdKNeXjA
— Mark Graban (@MarkGraban) May 15, 2018
Free webinar I'm hosting on 5/31: “Using Hoshin Kanri to Align and Coordinate Your #Lean Strategy” https://t.co/FwW229N4SQ
— Mark Graban (@MarkGraban) May 15, 2018
Profiles in hospital CFO courage: “Mr. Randolph allegedly knew about the kickbacks, but didn't report the illegal activity because he feared he would go to jail and that the amount the health system would have to pay back would be "insane.” https://t.co/l94NRmAfGO
— Mark Graban (@MarkGraban) May 15, 2018
In April, @VirginiaMason received another “A” from @LeapfrogGroup, making it the only hospital in Washington & one of just 49 nationally to be awarded the top grade in every grading cycle since the program began in 2012. #50BestHospitals https://t.co/b2gJlbz4eu
— Virginia Mason Inst (@VM_Institute) May 15, 2018
Toyota still setting the bar on supplier relations https://t.co/azGIgF5Svg
— David Zoia (@DavidZoia) May 14, 2018
If employees fear a hospital’s CEO, they’ll never excel at #patientsafety, regardless of whatever goals might be set. A culture of fear leads to people hiding problems, which prevents Improvement.
— Mark Graban (@MarkGraban) May 16, 2018
Texas indicted for $240M healthcare fraud scheme that involved falsely diagnosing patients with various degenerative diseases and then administering chemotherapy and other toxic drugs to patients based on the false diagnoses, according to DOJ.https://t.co/sg79Ef9vNe
— Mark Graban (@MarkGraban) May 17, 2018
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.