Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
I added a video to a @YouTube playlist https://t.co/FxWLjeNRhI Mark Graban, Distinguishing Signal from Noise in Metrics
— Mark Graban (@MarkGraban) April 6, 2018
“More often, local hospitals maintain small patient volumes and, therefore, fail to meet the highest standards of clinical quality.” https://t.co/wPNAVd1l2m
— Mark Graban (@MarkGraban) April 6, 2018
Do you find the variation to be charming or annoying?
The Masters Logo Is Riddled With Inconsistencies | Uni Watch https://t.co/IgFozgOgtH
— Mark Graban (@MarkGraban) April 6, 2018
Good example of being proactive on safety and player protection:
“[Some baseball players are] wearing it to prevent an injury, not while rehabbing a past injury.” https://t.co/6vpVBoBcQa
— Mark Graban (@MarkGraban) April 6, 2018
The servant leader is a “leader of leaders.” At their core is the belief that superior results come from prioritizing the team (“we”) over themselves (“I”). The sooner people realize it, the faster they become #leaders. #TrueNorth #AuthenticLeadership https://t.co/EacFiA3iEm
— Bill George (@Bill_George) April 5, 2018
My youtube channel, if you'd like to subscribe and/or check out the content there: https://t.co/T2CiGNM9re
— Mark Graban (@MarkGraban) April 7, 2018
The last 40 times Qantas Flight 8 has gone from DFW to SYD… I expected variation but was surprised it's not a "predictable system" in "process behavior chart" terminology. #plotthedots pic.twitter.com/uY5IJUtOq1
— Mark Graban (@MarkGraban) April 7, 2018
@MarkGraban and @cdeao discuss strategies to effectively #engage #employees in this #podcast on the #Lean Blog. https://t.co/hx1Va8IoAv
— Studer Group (@studergroup) April 7, 2018
My in-progress book is about 50% done and now available in Kindle (MOBI), EPUB and PDF formats. #plotthedots https://t.co/LfPCP2vxcb
— Mark Graban (@MarkGraban) April 8, 2018
Chicken and egg scenario – bigger crowds give the program help winning, but bigger crowds might not show up until you win more. Is the fan factor overrated anyway if your team is good enough? https://t.co/zhgvfVSLev
— Mark Graban (@MarkGraban) April 8, 2018
#plotthedots https://t.co/EgdkEkAVy8
— Mark Graban (@MarkGraban) April 8, 2018
Former Toyota guy David Meier in tomorrow's #Lean Blog podcast episode: "It was a big turning point in my career when I stopped telling people what was wrong and what they needed to do to fix it."
— Mark Graban (@MarkGraban) April 9, 2018
I added a video to a @YouTube playlist https://t.co/56UydqngIn Lean Healthcare: Respect for People & Continuous Improvement
— Mark Graban (@MarkGraban) April 9, 2018
Now a hospital CEO: “Dossett's career has focused on "performance improvement," helping companies become more efficient and less wasteful. Prominent on his resume is his certification as a Six Sigma Black Belt.” https://t.co/dPksdJAjEU
— Mark Graban (@MarkGraban) April 9, 2018
“David Edwards, of Cecil Road, was treated as if he were a different man of the same name and date of birth – and he believes he is ‘very lucky it didn’t end in disaster’.” #patientsafety https://t.co/3H7rHc74XB
— Mark Graban (@MarkGraban) April 9, 2018
“Can a film help shift the conversation on reducing deadly errors in medicine?
The documentary To Err Is Human…" #patientsafety https://t.co/kGHWQwidvu
— Mark Graban (@MarkGraban) April 9, 2018
Shohei Otani is a wonder. https://t.co/aaqDHuJVvA
— Norman Bodek (@nbodek) April 9, 2018
Should be updated to “top person,” but the point is a good one. https://t.co/KWmawOsVjf
— Mark Graban (@MarkGraban) April 9, 2018
A boss-fearing culture will be a permission-seeking culture. And if permission is denied often enough, permission is no longer sought and new ideas will die before they are shared or acted upon. #leadwithjoy
— Richard Sheridan (@menloprez) April 8, 2018
If #elonmusk thinks it will help production at @Tesla to sleep on the factory floor, the company is in worse trouble than we think. When's the last time a CEO's sleeping presence on the front line helped improve the efficiency and quality of production?
— Paul Levy (@Paulflevy) April 7, 2018
“What group are they boarding?” This is constantly being asked in the gate area. @americanair refuses to display useful info on the big gate screen, promoting their app instead. Huge “GROUP 2” display would help everyone.
— Mark Graban (@MarkGraban) April 9, 2018
“Hiding problems is the most anti-lean situation.” John reminds us we “need to find problems quickly so we can solve them, making everyone an expert problem finder.”
Lean Startups Should Be #Lean Cultures, From the Start #leanstartup https://t.co/pleIhqeBrf
— Mark Graban (@MarkGraban) April 9, 2018
“The CEO who spends 15 minutes on reading a #lean book and then announces his organization is lean owns it. The CEO who hires a recognized lean coach and after 90 days announces to Wall Street that they have had a lean transformation owns it. ” https://t.co/YFWIGcDkaO
— Mark Graban (@MarkGraban) April 9, 2018
MOBI & EPUB now available – "Measures of Success" – https://t.co/glLUxtqOp5 pic.twitter.com/YEh3v2RbKp
— Mark Graban (@MarkGraban) April 10, 2018
“while Kim was inadvertently prescribing the incorrect medications on Lau’s chart, 22 alerts were triggered by the TrakCare system. They were manually overridden by the anaesthetist.” https://t.co/N9s5fwyfCs
— Mark Graban (@MarkGraban) April 10, 2018
“Starbucks has stated that it will sharpen its focus on the afternoon daypart to drive its SSSG by simplifying processes, refining staffing and scheduling, and leveraging improved routines and #lean techniques.” https://t.co/YhCzRWZw8J
— Mark Graban (@MarkGraban) April 10, 2018
Better than surveys: “There is much to be gained by shadowing a patient through your office. What do they hear in the waiting room? How long do they wait? Are there hand-off inefficiencies? Does your staff treat them in a patient-centered manner?” https://t.co/s7mZvqGine
— Mark Graban (@MarkGraban) April 10, 2018
Great post. Makes me want to write a similar experience with software @MarkGraban: Today's blog post — 20+ Years Ago at GM: The Quality Death Spiral of Bad Management & Blaming Workers – #Lean Blog https://t.co/TSC5kZahcO
— Joel Tosi (@joeltosi) April 10, 2018
A Marine turned clinic manager on how he keeps a smile on his face in the midst of current challenging circumstances in healthcare: “Any day not being shot at in Afghanistan is a good day.”
— Mark Graban (@MarkGraban) April 10, 2018
500,000 deaths a year in Pakistan due to medication errors?
Example: “When we investigated, it appeared that somebody gave anti-cancer medicine to her husband instead of anti-hypertension medicine because packaging of both the medicines was look alike.” https://t.co/sFWvhpchaW
— Mark Graban (@MarkGraban) April 10, 2018
Leadership problem: “Dr Kim "failed to exercise proper care and precaution", but also said it appeared he had not been trained properly in the new computing system for prescribing medicine, which the hospital had introduced a month before Mr Lau's death.” https://t.co/h1X2hC9fID
— Mark Graban (@MarkGraban) April 10, 2018
75% process failure rate: “The staff failed to regularly check the breathing patterns and vital signs (such as pulse and blood pressure) of patients under opioid medication in three of the four medical records that state officials examined” https://t.co/cV7Nr5ykHt
— Mark Graban (@MarkGraban) April 10, 2018
Next week, with me and @GregHJacobson –> Webinar Signup: Ask Us Anything – Episode 19 – #Lean #Kaizen https://t.co/IXQnMIS9ed
— Mark Graban (@MarkGraban) April 11, 2018
If health care providers are truly committed to patient health, then they must deepen their commitment to #prevention, patient #engagement, and care redesign. Gary Kaplan lays out several essentials for clinicians and #healthcare leaders. @nejmcatalyst https://t.co/dJoIRNkBfx
— Virginia Mason Inst (@VM_Institute) April 12, 2018
A Tesla VP asked workers: “How many Model 3’s can Tesla build in a week?’
How many Model 3’s can they build? That’s not 100% in control of workers. The system is designed to get the results it’s getting. Does pressuring workers help?https://t.co/XmxUnTm3Yn
— Mark Graban (@MarkGraban) April 12, 2018
New role for a #Lean thinking CEO, formerly of ThedaCare: Legacy Health announces pick for new president and CEO – Portland Business Journal https://t.co/pLvqAGqUjT
— Mark Graban (@MarkGraban) April 12, 2018
Tone deaf corporate statement, even if true: "The reason that other families are not on TV is because their loved ones are still alive," Tesla wrote.” https://t.co/wceiRuTik8
— Mark Graban (@MarkGraban) April 12, 2018
“ideal executive isn’t busy so much as “purposeful,” avoiding busyness in favor of contemplation and focus. Managers of this sort “tend to be more self-aware than most people,” with a “clarity about their intentions, in combination with strong willpower,”” https://t.co/qVjTZzVTh4
— Mark Graban (@MarkGraban) April 12, 2018
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.