Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
At work, are you talking ABOUT people instead of taking WITH them? When there is an issue, are you more comfortable being direct with that person or to you run to somebody else?
— Mark Graban (@MarkGraban) April 13, 2018
When you talk about what’s 0value added” to employees or the things that managers do to “add value,” I’m afraid that really dilutes the meaning of the word “value“ in the #lean methodology. Value is defined by the end customer, the person who is willing to pay for something.
— Mark Graban (@MarkGraban) April 13, 2018
It's amazing how many people still think punishing individuals leads to quality improvement. If that were true, healthcare would be pretty much perfect by now. Punishment leads to fear, hiding of problems, deflection of blame – which doesn't lead to improvement.
— Mark Graban (@MarkGraban) April 13, 2018
Sounds like Apple isn't delivering what the market wants. The market wants a cheaper, smarter speaker with acceptable sound?
“Apple has been forced to cut HomePod orders as inventories continue to build up in its retail stores, according to a new report.” https://t.co/eZU1PkjXb7
— Mark Graban (@MarkGraban) April 13, 2018
My book @LeanHospitals is currently the #1 best seller in Amazon's "Hospital Administration & Care" category https://t.co/MuqBzjSYtv pic.twitter.com/QMN2AVI2tS
— Mark Graban (@MarkGraban) April 13, 2018
"Humbled" does not have the same meaning as "honored."
"We're humbled to received this award…"
I think you mean "honored."
Being told your book stinks – now that's a humbling experience.
— Mark Graban (@MarkGraban) April 13, 2018
#EmptyWords https://t.co/fstjpFbiYs
— Mark Graban (@MarkGraban) April 13, 2018
“Uncomfortable? You should have paid more!” says @americanair. Classic. https://t.co/yzvWgFsk4a
— Mark Graban (@MarkGraban) April 13, 2018
“the majority of individual workflow at businesses around the world consists of emailing Excel files around.” — and @KaiNexus is one of many companies looking to solve that for different types of customers (for us, it's people using #Lean, etc.). https://t.co/gsfz3fD3kQ
— Mark Graban (@MarkGraban) April 13, 2018
Yes, excessive automation at Tesla was a mistake. To be precise, my mistake. Humans are underrated.
— Elon Musk (@elonmusk) April 13, 2018
“I need to figure out how to be better….And then we can be better at meeting goals."
Or @ElonMusk can build a team and a culture that doesn’t require him to figure it all out. https://t.co/bCP0qRCfRU
— Mark Graban (@MarkGraban) April 13, 2018
GREAT sentence from @MarkGraban book to be: We don’t manage the metric; we manage the system that leads to the results and we lead the people who help us improve the system. #measuresofsuccess
— Valtteri Hirsi (@HirsiLean) April 14, 2018
Which health system are you talking about?
“A major one.” #FightClub https://t.co/xKUU8axW4T
— Mark Graban (@MarkGraban) April 14, 2018
Is this an environment for quality or safety? I bet this hospital claims “patient safety is always our top priority.” pic.twitter.com/whkOHupmLl
— Mark Graban (@MarkGraban) April 14, 2018
“It's ironic then that over-using technology – robots and automation in this case – is what screwed up the Model 3's production. If Musk has learned anything after this… he should start applying his life philosophy to his work sooner rather than later.” https://t.co/tUoYoCRujx
— Mark Graban (@MarkGraban) April 14, 2018
“I am extremely looking forward to a time when every NBA team sincerely wants to win as many games as it can.” https://t.co/zra3BGOIN0
— Mark Graban (@MarkGraban) April 14, 2018
Other gem from @MarkGraban next book: It goes to show what creativity people have if we are trying to engage them in improving the system. Otherwise, their creativity goes into cheating and workarounds –or they just disengage. #measuresofsuccess
— Valtteri Hirsi (@HirsiLean) April 15, 2018
Why was it not the top priority?
“Another big difference from last year’s strategy falls under safety and quality. That’s now a “top priority,” https://t.co/NgQ1ygk9bd
— Mark Graban (@MarkGraban) April 16, 2018
Another day in American healthcare pic.twitter.com/NnTkj5xqsb
— Mark Graban (@MarkGraban) April 16, 2018
3 years ago: Why Would These Workplace Slogans Be Offensive to Employees? – #Lean Blog https://t.co/wlxPXe6vnK pic.twitter.com/vCNL3Mbye0
— Mark Graban (@MarkGraban) April 16, 2018
It's so easy for an airline or a hospital to say things like this: “Safety is at the forefront of our minds and the core of our operations." Doesn't always mean it's true. https://t.co/Ff85tjKw8D
— Mark Graban (@MarkGraban) April 16, 2018
Tesla forces workers to take vacation or unpaid leave. That hurts their paychecks through no fault of their own.
Toyota has a different model – they PAY employees during shutdowns to do training or improvement work. But, they're not running out of cashhttps://t.co/fK8VNmHilT
— Mark Graban (@MarkGraban) April 17, 2018
John Shook from 2007… timeless thoughts about #Lean
“Getting people to think and take initiative is the key!”
"People should be “comforted and supported by the system” https://t.co/4JPFQah2kh— Mark Graban (@MarkGraban) April 17, 2018
“Injuries were reported by workers to supervisors or managers, but the complaints were dismissed. California law requires injuries sustained at the workplace to be reported, but Tesla reportedly used other ways to avoid reporting.” https://t.co/Ybmv2Y9i8P
— Mark Graban (@MarkGraban) April 17, 2018
“Concerned about bone-crunching collisions and the lack of clearly marked pedestrian lanes at the Fremont plant, the general assembly line’s then-lead safety professional went to her boss, who she said told her, “Elon does not like the color yellow.”” https://t.co/h6tr9xVzXr
— Mark Graban (@MarkGraban) April 17, 2018
Safety first. Then meaning is possible. Maslow’s hierarchy of needs still applies, right? https://t.co/LIjUstC0m8
— Mark Graban (@MarkGraban) April 17, 2018
It’s a shame the @USPS flies such a tattered flag in front of a post office. pic.twitter.com/sELQ7LWTo1
— Mark Graban (@MarkGraban) April 18, 2018
“Our #lean #sixsigma courses are the highest rated!”
Well there’s a perfect example of data without context and unknowable numbers. That sounds like an assertion that’s made without full data. What if there’s a better course they don’t know about? #marketing
— Mark Graban (@MarkGraban) April 18, 2018
“It's just astounding to me that the markets are affording a $50 billion valuation to a company that can't perform the most basic task for which it was incorporated.” https://t.co/zagfAwfDME
— Mark Graban (@MarkGraban) April 19, 2018
Maybe we need to stop re-using endoscopes and come up with a better approach??
"current reprocessing methods weren’t effective, and endoscopes retained fluid and harbored contamination, including pathogens.”” https://t.co/CbWxUXBCZ0
— Mark Graban (@MarkGraban) April 19, 2018
My blog post for @KaiNexus – Lean Healthcare Articles Everyone Needs To Read (a list that includes @JohnToussaintMD @StevenJSpear and more): https://t.co/WUvsef54ZA
— Mark Graban (@MarkGraban) April 19, 2018
Join my colleague @jeff_roussel for a brief @KaiNexus demo focusing on key elements of using technology to support top-down improvement” – #Lean https://t.co/pLrtlTIBLT
— Mark Graban (@MarkGraban) April 19, 2018
Patient-Centered Strategy provides a systematic approach for making more informed choices that will create & sustain improvement in health care delivery. You will never think of strategy in the same way. -Steve Shortell, UC-Berkeley @UCBerkeley https://t.co/wKvsbubzmw pic.twitter.com/neNwvIyCPy
— Catalysis (@HCValue) April 19, 2018
This ad targeted at hospital executives… Doing what’s right for the patient or viewing them as potential “leakage” if your physicians aren’t loyal about YOUR referrals that you’re apparently entitled to? pic.twitter.com/W2FRiKVm5d
— Mark Graban (@MarkGraban) April 20, 2018
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.