Can Humility Lead to Excellence?

Mark’s Note: Today’s post is by Kay Kendall, CEO & Principal of BaldrigeCoach.  You might remember her from episode #277 of my podcast. She’s the co-author of Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results. Kay sent this out recently via her email newsletter and I asked her if I could share it here.