When “Resistance to Change” Is Really Something Very Different It depends on what the change is and who initiates it?

In some of the major Lean transformation stories (in manufacturing in healthcare) usually include stories about some percentage of managers, doctors, or employees who chose to leave the organization. This is often a badge of honor of sorts. Sometimes, those people get labeled as “concrete heads” (I term I think we shouldn’t use, as I’ve blogged about).

Is this really the right way to view things?