Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
Monday's blog post today — The Response to the Hawaii False Alarm Can't End With Firing Someone – #Lean Blog https://t.co/jcfHCkIwYx
— Mark Graban (@MarkGraban) January 14, 2018
Maybe in the next version of this commercial, Dad gives his business owner daughter a mug that says “Coach” or “Servant Leader” instead of “Boss.” pic.twitter.com/PhicvDH9rX
— Mark Graban (@MarkGraban) January 15, 2018
Hawaii alert system with their improvements:
MISSILES COMING. THIS IS NOT A DRILL.
2 minutes later:
THAT WAS FALSE ALARM. IGNORE PREVIOUS MESSAGE.13 minutes later:
WAIT WAIT WE SENT THAT BY MISTAKE. MISSILES ACTUALLY COMING. NOW. SEEK SHELTER.(kaboom)
— Mark Graban (@MarkGraban) January 15, 2018
Anyone who thinks the Hawaii alert is a conspiracy because no computer interface would let that accident happen has obviously never used enterprise-quality software.
— SwiftOnSecurity (@SwiftOnSecurity) January 14, 2018
In case you're curious what Hawaii's EAS/WEA interface looks like, I believe it's similar to this. Hypothesis: they test their EAS authorization codes at the beginning of each shift and selected the wrong option. pic.twitter.com/jxtgYFUMmd
— Karl (@supersat) January 14, 2018
“Hopefully, this won’t happen again.” Hope is not a strategy. I’m not certain a “double check” is always effective. Why not have 3 people check then? Why not 4? Or 5? Is that even more effective in preventing an error? https://t.co/mLiZxkaRdf
— Mark Graban (@MarkGraban) January 15, 2018
"In fact, [Dr.] #Deming refuses to consult for companies that lack that commitment. ''If the president doesn't have time, neither do I,'' he says.” #Lean https://t.co/ul8SycWp6R
— Mark Graban (@MarkGraban) January 15, 2018
“'Satisfying' patients isn’t our primary focus; providing the best possible experience to ensure optimal clinical outcomes is much more important.” https://t.co/PIEi1QaArx
— Mark Graban (@MarkGraban) January 15, 2018
I can tell where this news story is headed –> “dozens of Rogers workers say they're under "extreme pressure" to hit sales targets or risk termination.” https://t.co/8mHBXVPcuN
— Mark Graban (@MarkGraban) January 15, 2018
“Because of the limited number of the drip bags, some hospital staffs instituted workarounds such as giving pills instead of drips or using syringes to inject critical fluids; but that has threatened to cause a shortage in syringes” https://t.co/pS12C7QpNC
— Mark Graban (@MarkGraban) January 16, 2018
“a good leader is a good listener, rather than a good talker… Someone who will emphasize the process over the result, with the idea that a good process will bring a good result. Someone who treats people equally” #Lean https://t.co/1wQkjtLTVX
— Mark Graban (@MarkGraban) January 16, 2018
“ I often hear people say that “we are visual learners,” in arguing that slides are a good thing. That research comes from a long time ago and it has been debunked.” https://t.co/2HpILuKuJs
— Mark Graban (@MarkGraban) January 16, 2018
“A city in central Japan has used its emergency loudspeaker system to recall four packages of blowfish meat after discovering a fifth one contained the potentially deadly liver.
No one has died. ”
— Mark Graban (@MarkGraban) January 16, 2018
Email received today from a hospital employee:
"I believe our organization is "doing"#LEAN wrong. People are burnt out. I want insight on how to help my team embrace LEAN instead of it being one more thing they have to do."
— Mark Graban (@MarkGraban) January 16, 2018
I just Kaizened a "contact me" page about trips to study #Kaizen (and #Lean) in Japan…. trying to practice what I preach. Found a problem, fixed it. Will make work a bit easier for me. Good change.
— Mark Graban (@MarkGraban) January 17, 2018
I liked a @YouTube video https://t.co/BgJLkuxAT6 Don't Fire The Hawaiian Who Hit The Emergency Alert
— Mark Smeets (@mrmarksmeets) January 17, 2018
That’s some good corporate speak. We’re not behind! We’re aiming ahead. 🤦🏼♂️ pic.twitter.com/7NvVd863CY
— Mark Graban (@MarkGraban) January 17, 2018
Often attributed to #Deming, it was #PeterScholtes, who wrote "The common objection to seniority pay is, “It’s rewarding dead wood!” My response is, “Why do you hire dead wood? Or why do you hire live wood and kill it?” https://t.co/qf4WWyU7li
— The Deming Institute (@DemingInstitute) January 17, 2018
A thought from 4 years ago. #healthcare #quality #lean pic.twitter.com/VexIpot7YQ
— Mark Graban (@MarkGraban) January 17, 2018
Features or bugs? Future retractable roof Rangers ballpark is being dug into the ground. If grass won't grow, need fake turf. Which then gets too hot, so you have to leave the roof closed in the summer. Why is it retractable again?https://t.co/kuqE4b4P7A
— Mark Graban (@MarkGraban) January 17, 2018
Thanks to the Toyota San Antonio plant for letting the @kainexus team tour and learn today. I learn something every time. They are also adding a butterfly habitat by the visitor center. pic.twitter.com/OJh1F4GbO1
— Mark Graban (@MarkGraban) January 17, 2018
Former NUMMI employee: “my life was changed by the Mutual Respect that was lacking in the corporate world. Imagine going to training for Problem Solving sitting with hourly and salaried working together and making changes together!” #Lean https://t.co/uHcKfHuRXX
— Mark Graban (@MarkGraban) January 17, 2018
From our @KaiNexus visit to Toyota in San Antonio yesterday. An inspiring first visit for many. I learn something each time there. #lean pic.twitter.com/XVZri8lfad
— Mark Graban (@MarkGraban) January 18, 2018
“Employees acknowledge that less food is spoiling in storage rooms, but they describe [“Order To Shelf”] as a "militaristic" system that crushes morale and leads to many items being out of stock.”
https://t.co/GZeE1sQJiK pic.twitter.com/Evg6jgd6D0
— Mark Graban (@MarkGraban) January 18, 2018
These @Starbucks coffee box spouts ALWAYS drip. Is there a better solution than putting a napkin down? pic.twitter.com/95BZ9lgLDK
— Mark Graban (@MarkGraban) January 18, 2018
I’m pleased and very honored to be able to work with and learn from @ValueCapture1 and their clients. #lean #patientsafety https://t.co/tKZetk1Jca
— Mark Graban (@MarkGraban) January 18, 2018
“The Insight Tours are for you to ‘FEEL' the real KAIZEN emotionally, so that you become real KAIZENer to be effective to make sustainable way of work that is fun, motivating, and lasting, which would achieve remarkable results.” https://t.co/e13nwHx1pU
— Mark Graban (@MarkGraban) January 19, 2018
The @KaiNexus team enjoyed the chance to tour the Toyota truck plant in San Antonio on Wednesday. Thanks! #Lean pic.twitter.com/JuJrcGwlvo
— Mark Graban (@MarkGraban) January 19, 2018
The group discussion questions that appear at the end of each chapter of my book "#Lean Hospitals" are now on the book's webpage. You can also download a PDF document.
Link: https://t.co/L2FE4cvumC
— Mark Graban (@MarkGraban) January 19, 2018
I just published “Improving the Way We Manage Through ‘Lean’” https://t.co/GRasb38izt
— Mark Graban (@MarkGraban) January 19, 2018
Learn more about the upcoming KAIZEN™ Insight Healthcare Tour at: https://t.co/2KOrILgh90 pic.twitter.com/BFpGRVca0w
— Kaizen Institute (@Kaizen) January 19, 2018
@MarkGraban While the visualisation is good, red means… https://t.co/8ckf0R0pP8
— Martin Burns🏴🇪🇺🏳️🌈 (@MartinBurnsSCO) January 20, 2018
It takes zero managerial skill to set a target and then browbeat workers for not hitting the target. It takes skill to help people improve how the work is done so they can hit the target.
— Mark Graban (@MarkGraban) January 15, 2018
Suspected UI / UX design on Hawaii state computer system as the employee tried to log out for shift change. Oops. pic.twitter.com/EN6XQjTNR8
— Mark Graban (@MarkGraban) January 14, 2018
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.