Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
Possible subtitles for my next book "Measures of Success"
1) React less, improve more, lead better
2) Use data to react less, improve more, lead better
3) Using data to react less, improve more, lead better
4) How to use data to react less, improve more, lead better— Mark Graban (@MarkGraban) December 1, 2017
“Measures of Success” – A Future Book Concept – Mark Graban #Lean #Deming #Leadership https://t.co/PxR13wgjMu pic.twitter.com/egYNS40l37
— Mark Graban (@MarkGraban) November 28, 2017
“The same reason #Lean succeeds is the same reason it fails…. leadership.” https://t.co/2sbBVFTut7
— Mark Graban (@MarkGraban) November 27, 2017
2 data points are not a trend…. how much does it normally fluctuate year to year?? — IU Health's operating income dips 18% in first 9 months of 2017 https://t.co/xjRPmzh4pr
— Mark Graban (@MarkGraban) November 27, 2017
Important webinar this Wednesday – When Leaders Collaborate: Finding the A-Ha Moments that Lead to Lean Transformation with John Toussaint, MD, and Paul Pejsa of Catalysis. November 29 from 1:00 – 2:00 pm ET https://t.co/3DnZEr9uXJ pic.twitter.com/slUfwWPV4P
— Catalysis (@HCValue) November 27, 2017
“In sum, these hospitals have been paid $324M in public funding… in return for the promise that patients would be provided with fast, cheap, easy access to their electronic health records, and these hospitals have failed to keep that promise" https://t.co/AVh8Hxb2S4
— Mark Graban (@MarkGraban) November 28, 2017
A story that Facebook reminds me I posted 5 years ago: pic.twitter.com/QJzQphbTIZ
— Mark Graban (@MarkGraban) November 28, 2017
Quotes from today's podcast with Billy R. Taylor – #Lean #Leadership
Listen here –> https://t.co/2NtFeb7Ahw pic.twitter.com/FCFclTU2N5
— Mark Graban (@MarkGraban) November 29, 2017
Again, a run chart tells a story better than saying “bankruptcies are up X% this year.” pic.twitter.com/oBMDtaCHZs
— Mark Graban (@MarkGraban) November 29, 2017
Message from the President of Toyota.
Must read if you're interested in #lean.
Excerpt: I believe there is no “best,” only “better"
https://t.co/IiEKCpgi1o pic.twitter.com/oY6Zja7moH— Marie Pia Ignace (@MPIgnace) November 28, 2017
What did you learn? How did you know? The #StartupWay requires leaders to ask the right questions. https://t.co/wWOT8DEDRS pic.twitter.com/Y7eaTg3P1D
— Eric Ries (@ericries) November 29, 2017
In Japan, having to lay off employees would probably lead a company president to resign. In the US, they get a bonus. https://t.co/TjwY661yZI
— Mark Graban (@MarkGraban) November 29, 2017
The @HCValue approach to transformation: #Lean… many organizations "fall down because they haven't defined principles" or "the why" says @JohnToussaintMD pic.twitter.com/hoVAL5lwol
— Mark Graban (@MarkGraban) November 29, 2017
In the webinar, @paul_pejsa warns against trying to just "copy & paste" what another organization does. Adapt… do your own experiments. #Lean
— Mark Graban (@MarkGraban) November 29, 2017
You can learn from talking to another organization on the phone, but "going to see is imperative" and leads to better learning, says @paul_pejsa in our @KaiNexus webinar
— Mark Graban (@MarkGraban) November 29, 2017
I made this blog post shorter pic.twitter.com/52lrYlCNVe
— Mark Graban (@MarkGraban) November 29, 2017
Hospital board report: “Staff morale is affected due to lack of skill mix and additional workload, resulting now in staff “burnout”, which is affecting patient safety and care,” ” https://t.co/7WzZartB6m
— Mark Graban (@MarkGraban) November 29, 2017
Come Join Me to Study #Lean & #Kaizen for Healthcare: Japan 2018 – Lean Blog https://t.co/szooPHjtS2
— Mark Graban (@MarkGraban) November 30, 2017
“Trickier cases head to one of Tesla’s outdoor parking lots to await repair. The backlog in one of those two lots, dubbed the “yard,” has exceeded 2,000 vehicles at times, workers told Reuters.” https://t.co/sRY7WkzqcN
— Mark Graban (@MarkGraban) November 30, 2017
“At Tesla “so much goes into rework after the car is done … that’s where their money is being spent,” a former Tesla supervisor said.” https://t.co/nsqtTZk7YG
— Mark Graban (@MarkGraban) November 30, 2017
A successful #lean #CEO says it is all about people — not about cost cutting – what more evidence do you need? https://t.co/XiMKetlxGu
— Daniel T Jones (@DanielJonesLean) November 30, 2017
From a book I’m reading now, but I think this exact notion is part of what’s driving me to written my next book, tentatively titled “Measures of Success” pic.twitter.com/SdwgZOhH2C
— Mark Graban (@MarkGraban) November 30, 2017
As mad as a hatter? https://t.co/l4MaiL4ofV pic.twitter.com/P25guuKPOm
— Rob Hackett (@patientsafe3) November 28, 2017
Yellow warning on jet bridge controls: 1) This should end with a question mark 2) Not the best example of aviation safety best practice to rely on a “be careful” notice that probably quickly becomes visual noise pic.twitter.com/xCo2iV6RtV
— Mark Graban (@MarkGraban) November 30, 2017
Asking more questions makes you more likable. And I’d add it can make you more effective in the workplace. Wait, should I be posing questions about this? https://t.co/Kl5H23C6Bk
— Mark Graban (@MarkGraban) November 30, 2017
Telling employees they “have to” stop using Excel is not a good change management strategy. Of course that breeds “resistance to change.” https://t.co/Y846HqgG5A
— Mark Graban (@MarkGraban) December 1, 2017
“Some hospitals and professionals might engage in gaming, assigning more complex diagnosis groups to patients to mitigate any penalties. Managers and doctors may be less likely to report when an error occurs.. ” https://t.co/EtaTqoNT0U
— Mark Graban (@MarkGraban) December 1, 2017
University of Miami: “Occupancy of licensed beds fell from 81 percent in 2016 to 63 percent this year, while the average number of patients per day dropped to 322, the lowest point in five years.” https://t.co/ojoxghqqP1
— Mark Graban (@MarkGraban) December 1, 2017
“The extensive re-work referenced in the article just should not be occurring now, especially since the [Tesla] Model S is entering its sixth year of production.” https://t.co/V3PDgFhKof
— Mark Graban (@MarkGraban) December 1, 2017
“Managers sometimes stick with what was once deemed best practice simply because they never question why such methods still apply.” https://t.co/bNkqHoL9SV
— Mark Graban (@MarkGraban) December 1, 2017
“with the “DO NOT RESUSCITATE” tattoo glaring back at them, the ICU team was suddenly confronted with a serious dilemma. ” https://t.co/cWqpmq4p7K pic.twitter.com/TkXimr6vSc
— Mark Graban (@MarkGraban) December 1, 2017
Good to see run charts. Helps see trends, not just the red/green comparison to a goal https://t.co/1VOzlvH2vI
— Mark Graban (@MarkGraban) December 2, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.