Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
Who decided that a toaster should beep loudly when it starts and finishes? Not a nice feature when others are trying to sleep. Unnecessary feature found in a $20 toaster and a $100 toaster.
— Mark Graban (@MarkGraban) December 2, 2017
A telling magazine cover pic.twitter.com/PsQLT6BMCU
— Mark Graban (@MarkGraban) December 2, 2017
One long-term pharmacy CEO told me Florida nursing homes may be wasting $50 million in valuable medication. It doesn't have to be this way. More States Hatch Plans to Recycle Drugs Being Wasted in Nursing Homes https://t.co/LnK1QK9Fln
— Marshall Allen (@marshall_allen) December 1, 2017
Medicare margins have fallen – see how a line chart is helpful – but are now fluctuating around an average -5% or so? Are the last 3 years the start of a continued downward trend? https://t.co/WZH13VvBQk pic.twitter.com/qyHnGCrT5H
— Mark Graban (@MarkGraban) December 3, 2017
"It's going to collapse, we just don't know when.” Sounds like the Lions I grew up cheering for, going back to the Billy Sims era. https://t.co/hqIpZydrNj
— Mark Graban (@MarkGraban) December 3, 2017
“From 15 percent to 26 percent of patients admit to covertly recording their doctors.” https://t.co/Yc9kEw8d9k
— Mark Graban (@MarkGraban) December 3, 2017
Claim: “The CEOs of CVS and Aetna said in a joint interview that by pairing Aetna’s medical expertise with CVS’s ubiquitous physical-store presence, the new company would be well positioned to curtail runaway health-care costs” https://t.co/SOyZ10uBJd
— Mark Graban (@MarkGraban) December 4, 2017
“Think about it: If you have to ply your clients with gifts or meals to get them to do business with your firm, then your product probably isn’t worth its price.” https://t.co/H24fTBEnDH
— Mark Graban (@MarkGraban) December 4, 2017
“‘It’s only a matter of time before an Amazon driver kills someone. Amazon create routes based on numbers, supposedly to an eight- hour working day. But if you start at 8am you’ll sometimes finish at 8pm or 9pm.’ – Amazon delivery driver” https://t.co/c7EQlydQom
— Mark Graban (@MarkGraban) December 4, 2017
“One victim complained that she had been billed SEVEN times for a forensic rape exam performed at the hospital's emergency room.” https://t.co/66kLxObq6E
— Mark Graban (@MarkGraban) December 4, 2017
First #Principles #MondayMotivation The Toyota Way pic.twitter.com/XFAwrbgs0y
— Sam MacPherson (@LeanLeaderWay) December 4, 2017
What does good look like? Find out at #HCSummit18 – learn from @carolinas, @CleClinicMD, @SpectrumHealth & many more! https://t.co/KhVIjUxIqO pic.twitter.com/UfaaujWBQJ
— Catalysis (@HCValue) December 4, 2017
“The Meijer Corporation even instituted a successful FBI program — Find Billing Inaccuracies — with employees sharing in any cost savings when [healthcare billing] errors were reported.” https://t.co/V7KMOnMzWz
— Mark Graban (@MarkGraban) December 5, 2017
“Doctors are far from a consensus on the matter. Lost in the fray: confused and concerned patients.” https://t.co/N6XA6lg0Xy
— Mark Graban (@MarkGraban) December 5, 2017
“ it's clear we will need to change proactively or we will certainly have to change down the road reactively," said Chris Van Gorder, CEO of Scripps Health. "We choose to be proactive."”
— Mark Graban (@MarkGraban) December 5, 2017
Good read: Organization Follows a #Lean-like Vision for Eradicating Poverty by @JacobStoller via @LeanDotOrg https://t.co/H29u8c6378
— Mark Graban (@MarkGraban) December 5, 2017
Australia — “The challenge with this type of approach is we don't know whether pay for performance works. It's widely debated, but on the whole hasn't achieved the expected gains in health effectiveness and safety.” https://t.co/EtaTqoNT0U
— Mark Graban (@MarkGraban) December 5, 2017
Yikes. This book is testimony to man’s inability to design processes and man’s ability to workaround safeguards pic.twitter.com/Z4FbOkG91J
— Mark Graban (@MarkGraban) December 6, 2017
The book I’m reading now https://t.co/BXRt4BX2IS
— Mark Graban (@MarkGraban) December 6, 2017
“It is kind of astonishing,” he says, “that people will put up with a non-zero chance of this happening.” https://t.co/IpikTenfZF
— Mark Graban (@MarkGraban) December 6, 2017
The thumbs down and the frown are indeed helpful for color blind managers. And as Don Wheeler joked, colors are helpful for managers who can’t read numbers. 😂 https://t.co/BS2B3J0IXV
— Mark Graban (@MarkGraban) December 6, 2017
“They told me the chocolates were given out to try to raise spirits, to get everybody on board. It’s a couple of sweets per shift to get morale up and make them think they care about us. I found it quite insulting, to be honest.” https://t.co/c7EQlydQom
— Mark Graban (@MarkGraban) December 6, 2017
From 2007 – is this old tale a tall tale?? –> Correcting a GM Assembly Line Story – Did GM Cars Really Go To "Minor Repair" or "Major Repair?" – #Lean Blog https://t.co/bKsOEUREbG
— Mark Graban (@MarkGraban) December 7, 2017
UVA Health System proves what's possible. Dramatic, sustainable improvement without tradeoffs https://t.co/anYq72MLqi
— Ken Segel (@ktsegel) December 6, 2017
“an anonymous young hospital worker from Texas — a sexual harassment victim who fears that disclosing her identity would negatively impact her family.” https://t.co/P3zIXa3fq4
— Mark Graban (@MarkGraban) December 7, 2017
“The cost structures of hospitals are a big part of the problem. Therefore, we are seeing disruption in the hospital industry.” – @JohnToussaintMDhttps://t.co/vRJEvZPTw7
— Mark Graban (@MarkGraban) December 7, 2017
Caregivers don’t scan any supplies used @Nemours. 2 bin kanban allows them to grab supply and get back to the patient. Trust in the supply chain is essential to this system. @HCValue pic.twitter.com/Xsg9WC0mNT
— Chris Weisbrod (@cmweisbrod) December 7, 2017
So a famed #SixSigma guy has written a "#Lean healthcare" book. Chapter 2 is "Product Family Matrices." Way to know your audience and language that would resonate with them…
— Mark Graban (@MarkGraban) December 7, 2017
The third edition of #Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement is being translated into Turkish, following up on earlier 1st edition translation https://t.co/VqsctxSDWf pic.twitter.com/PhwRt1UkdS
— Mark Graban (@MarkGraban) December 7, 2017
Big Change Agency & Chobani didn't TELL employees what the culture is… they asked employees & had a conversation about it, leading to this. via @KaiNexus webinar pic.twitter.com/75lEbQCx7R
— Mark Graban (@MarkGraban) December 7, 2017
Our @KaiNexus webinar registrations were a bit lower than the last 2, but using a "control chart" in our software helps me remember to not overreact to every up and down in the data pic.twitter.com/nRhitPE8ud
— Mark Graban (@MarkGraban) December 7, 2017
Yes! This is how it should be… "[ medical professionals at IU Health said] #Lean enabled them to do what they had always wanted to do. From executives to medical assistants, the staff talked about the joy that Lean had made possible”…" https://t.co/tjpeipSys2
— Mark Graban (@MarkGraban) December 8, 2017
Yelp users (avg 1.5 star rating given) accuse my ophthalmologist of packing the waiting room full of the elderly and making them wait. I wonder if the MD or office manager read this feedback? I’ve had long waits. Waiting room is empty now. pic.twitter.com/lnjZpK3IJc
— Mark Graban (@MarkGraban) December 8, 2017
#Lean – “These three keys — clarity of expectations, trustable leadership and appropriate tools — can help you build a work environment that will improve your organization's recruitment, retention, efficiency and effectiveness.” https://t.co/kF58YCnuPV
— Mark Graban (@MarkGraban) December 8, 2017
Any dicussion of management that does not put the development of our people* first is a waste of paper or bits & bytes or keystrokes. (*"Development of our people" explicitly includes helping them better prepare for an uncertain tomorrow.)
— Tom Peters (@tom_peters) December 8, 2017
I talked to @TechCrunch about turning every unit within a company into a startup. See the Q&A here: https://t.co/yNq9k9zA9h
— Eric Ries (@ericries) December 8, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.