Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
John Shook: “There are three kinds of leaders. Those that tell you what to do. Those that allow you to do what you want. And Lean leaders that come down to the work and help you figure it out.” #Lean https://t.co/DWlVBnK5KD
— Mark Graban (@MarkGraban) November 14, 2017
“The plan is to not just visit some hospitals that are leaders in #Lean and quality improvement practices, but to also visit Toyota and some other world-class organizations.” https://t.co/szooPH1Sts
— Mark Graban (@MarkGraban) November 12, 2017
Run charts explains so much more than a simple text comparison between 2 data points. https://t.co/3LPeJZfFJU pic.twitter.com/ZEFewLa9Xk
— Mark Graban (@MarkGraban) November 12, 2017
A simple scatter plot can tell a lot more than a table of numbers can. https://t.co/fo1eZBKVEY pic.twitter.com/OMpnn4jhVL
— Mark Graban (@MarkGraban) November 12, 2017
I just published “Your ‘Lean Daily Management’ Approach Would Be Even Better with Some Simple (Yet Proven…” https://t.co/RVZjESs4db
— Mark Graban (@MarkGraban) November 13, 2017
“Our definition of leadership needed to change to respond to changes sweeping through healthcare.” – #Lean #Kaizen https://t.co/UkPxgyawR0
— Mark Graban (@MarkGraban) November 14, 2017
Somebody on CNN claims during the recession “companies became more efficient, they became really well run.” Or, they just fired a bunch of people. There is a difference. Real efficiency vs. false efficiency.
— Mark Graban (@MarkGraban) November 14, 2017
Welcome to Twitter, John! https://t.co/2cpv39tYJc
— Mark Graban (@MarkGraban) November 14, 2017
Excited to be planning the 11/29/17 webinar on the power of collaboration across the Catalysis Healthcare Value Network @hcvalue with CHVN friends @markgraban and @kainexus You can register for the webinar here: https://t.co/o0WBno0NA7
— Paul Pejsa (@paul_pejsa) November 14, 2017
Where's the strategy in strategy deployment? Read Jeff Hunter's white paper & learn from him in person at #HCSummit18 https://t.co/TFoANGRbPj pic.twitter.com/O49JOL5R74
— Catalysis (@HCValue) November 14, 2017
Taiichi Ohno's classic advice on going to the Gemba: “You’ve got no business in the workplace if you’re just there to be there.” #Lean https://t.co/DWlVBnK5KD
— Mark Graban (@MarkGraban) November 14, 2017
This might be a backup basket that’s here in case the Spurs or Mavs shatter a backboard during the game? Does that still happen in the NBA? pic.twitter.com/CJN81lDEEl
— Mark Graban (@MarkGraban) November 15, 2017
Good leaders reserve the right to be wrong and change their minds in the light of new evidence. That’s a strength not a weakness. pic.twitter.com/09g3pBlBwj
— Sense and Respond (@LeanVoices) November 15, 2017
“avoid distorting what the data have to say” https://t.co/PkmBHLrlew
— Mark Graban (@MarkGraban) November 15, 2017
Borrowing (and modifying for writing) a phase I learned from #LeanStartup "Fall in love with your reader and the problems they're trying to solve, rather than falling in love with your writing and solutions." #Lean
— Mark Graban (@MarkGraban) November 15, 2017
"Ask yourself why the average is where it is, rather than why a single data point is where it is" – @MarkGraban on distinguishing signal from noise in metrics.
Watch Mark's full #leanstartupweek talk with our HD Video + Swag Bundle: https://t.co/IFrfW5S1QV pic.twitter.com/0qeGwJcrDh
— Lean Startup Co. (@leanstartup) November 15, 2017
"We can't help noting that Tesla likely chose to share with us its highest quality/best assembled units, so issues on other cars may be even more pronounced."
— Toni Sacconaghi, AllianceBernsteinhttps://t.co/c5yfoYZpAe— Mark Graban (@MarkGraban) November 16, 2017
The video doesn't show "automated production," just the overhead movement of car frames, which you see in every modern auto plant. https://t.co/icO9pOD63V
— Mark Graban (@MarkGraban) November 16, 2017
Elon Musk on fixing the Tesla Model 3 ramp up: “It’s obvious what we need to do. It’s just a matter of how to get to it.” https://t.co/eiuxYEjd0p
— Mark Graban (@MarkGraban) November 16, 2017
Airlines choose to distort the metric instead of improving the system? https://t.co/9uQVtf3eyy
— Mark Graban (@MarkGraban) November 16, 2017
A simple run chart of the data would be much more clear than this “% change from last year” column chart nonsense. pic.twitter.com/QyqKkxErFk
— Mark Graban (@MarkGraban) November 16, 2017
Many #Lean practitioners have learned that it's better to engage employees & get their ideas & input instead of pushing change. The next frontier is asking people why they should change instead of TELLING them why.
— Mark Graban (@MarkGraban) November 16, 2017
“when their train left Minami-Nagareyama station, it did so 20 seconds ahead of schedule — and when the company noticed, it issued an apology to customers.” https://t.co/xKjkEXVdKa
— Mark Graban (@MarkGraban) November 16, 2017
“if we have applied #lean in a chain of bakeries, where can it not be applied?” https://t.co/nYeffbKN5g
— Mark Graban (@MarkGraban) November 16, 2017
Wheeler: "since goals do not provide the means to improve the system they can easily lead to the distortion of both the data and the production system." https://t.co/4cbG49sRso
— Mark Graban (@MarkGraban) November 16, 2017
I’ve long said I don’t care about “implementing #Lean” – what I care about is improving things that matter…and Lean can help. https://t.co/5IeUvxdxZu
— Mark Graban (@MarkGraban) November 16, 2017
Modern American healthcare: I trusted my MD to blast my iris repeatedly with a laser. Pharmacy is out of stock on eye drops for after care. Pharmacist says, “Download a coupon & it costs $25 instead of $214.”
— Mark Graban (@MarkGraban) November 17, 2017
Run chart from amazon suggests that weekly book sales is not a “stable, predictable process” in the language of “process behavior charts.” pic.twitter.com/ocQxwUg9oC
— Mark Graban (@MarkGraban) November 17, 2017
“It’s really terrifying how many things can go wrong and do go wrong … it really requires a strong commitment from administration and safety needs to be top of mind every day.” https://t.co/nBodbLFJRW
— Mark Graban (@MarkGraban) November 19, 2017
I’ve similar studies about nurse fatigue, 12 hour shifts, and errors that cause patient harm https://t.co/l9pYCrS2Iu
— Mark Graban (@MarkGraban) November 19, 2017
From @KaiNexus: Meet Some of the Pioneers of #Lean Leadership https://t.co/vQYnbYSqdS
— Mark Graban (@MarkGraban) November 20, 2017
And not every visual is #Lean "visual management." Prices on store shelf items… not "visual management." Visual, yes. pic.twitter.com/i3kfTPuUcM
— Mark Graban (@MarkGraban) November 20, 2017
Continuing the theme, not every sign is #Lean "visual management." Not even close this time. The "education" you get from a #LeanSigma site… pic.twitter.com/quXb4msM4T
— Mark Graban (@MarkGraban) November 20, 2017
“If you’re older than 65, there’s more than a 14 percent chance your hospital visit will make you sicker.”
— Mark Graban (@MarkGraban) November 20, 2017
I think my doctor’s office did this properly today but didn’t have a checklist. Wait, didn’t sit quietly for 5 minutes before the test. https://t.co/P1XbYjGPHT
— Mark Graban (@MarkGraban) November 20, 2017
This is good error proofing by @gotowebinar. I have a checklist and process steps to try to not forget. This helps. #HumanError #Lean pic.twitter.com/qsn1BbagIr
— Mark Graban (@MarkGraban) November 20, 2017
“By asking about learning rather than yelling about failure leaders create more and better opportunities to experiment.”
— @ericries pic.twitter.com/HQlGYl2X9W
— Alex Osterwalder🇨🇭 (@AlexOsterwalder) November 20, 2017
Will "Lean Six Sigma 2.0" contain more #Lean? pic.twitter.com/zfQhm9P5Jf
— Mark Graban (@MarkGraban) November 21, 2017
Registration for a Lean Leadership Series in April 2018 now open: https://t.co/IHkUyQoFFL pic.twitter.com/RqcLXdVBT8
— Catalysis (@HCValue) November 21, 2017
Confusion – Hospital #SixSigma Black Belt Director job posting says “#Lean – Black Belt Certification required.” https://t.co/g665KSNGRn
— Mark Graban (@MarkGraban) November 21, 2017
American CEOs call for "accountability" in their orgs, but rarely lead by example. In comparison, Nissan CEO takes voluntary pay cut. “He also said it was "deplorable" that higher management was so out of touch.” https://t.co/RSQmfg4RIy
— Mark Graban (@MarkGraban) November 22, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.