Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
Tweets from “Lean Startup Week” are in this separate post:
And now… the tweets:
What's more clear, text numbers about # of NFL flags or a chart? https://t.co/b9usKAN7e9 pic.twitter.com/l0Qco4AJhd
— Mark Graban (@MarkGraban) November 3, 2017
You can’t inspect in quality. Even Toyota has final inspection. But you need to not throw untrained people into that role. pic.twitter.com/V2XbZ04Ck7
— Mark Graban (@MarkGraban) October 28, 2017
"This is Spinal Tap" playing at 11:11 pm on 11/11. Well played, Alamo Drafthouse pic.twitter.com/qEK9gkqT2t
— Mark Graban (@MarkGraban) October 29, 2017
Jim Womack on Tesla Model 3: “a crazy, crack-brain schedule that Musk may never have believed in to begin with.” https://t.co/vST8QdBOuc
— Mark Graban (@MarkGraban) October 29, 2017
The late Peter Scholtes: All data vary. One of the themes of my #leanstartupweek talk on Friday. pic.twitter.com/hgUqHFy24Z
— Mark Graban (@MarkGraban) October 29, 2017
More from Scholtes’s “The Leader’s Handbook” / foundational ideas for my #leanstartupweek talk #deming pic.twitter.com/3MNR1EsxvP
— Mark Graban (@MarkGraban) October 29, 2017
More from Scholtes. I fear healthcare is shifting from “#lean is new” to throwing it away because it’s hard, not a silver bullet. pic.twitter.com/HUOy88QbNC
— Mark Graban (@MarkGraban) October 29, 2017
Does history repeat itself with #TQM & #Lean? Have I been guilty of not understanding or trivializing? Trying to reflect, not blame others. pic.twitter.com/Iy0RMb7fR2
— Mark Graban (@MarkGraban) October 29, 2017
Scholtes wrote this over 20 years ago. Does it sound like many “healthcare Improvement” approaches in 2017? pic.twitter.com/DAHxJPnF2F
— Mark Graban (@MarkGraban) October 29, 2017
More from Scholtes, building on #Deming, Ackoff, and others. pic.twitter.com/1ZZIQqep4Y
— Mark Graban (@MarkGraban) October 29, 2017
Gratuitous waste of money or prudent backup plan? 🤔
https://t.co/RTtr0cNFUf pic.twitter.com/kgu6bShC8D— Mark Graban (@MarkGraban) October 29, 2017
I thought this factory was "cool" when it was NUMMI :-) #Lean https://t.co/gFWjOPig7V
— Mark Graban (@MarkGraban) October 30, 2017
“Put oxygen into her without calibrating it & exploded her lungs & caused multiple cardiac arrests and killed her" https://t.co/MdYhgKvyyR
— Mark Graban (@MarkGraban) October 30, 2017
“manufacturing was littered with companies that saw #lean as a collection of tools” (instead of as a culture) https://t.co/pV8e8TKv60
— Mark Graban (@MarkGraban) October 30, 2017
“Many executives in [tech] space do not fully understand the relationship between humility and leadership.” https://t.co/JHWmi7uaZU
— Mark Graban (@MarkGraban) October 31, 2017
"Root cause analysis" isn't just a list of problems. Those problems shouldn't be stated as solutions, either. #Lean #LeanSigma
— Mark Graban (@MarkGraban) October 31, 2017
Why wouldn't a "Lean Sigma" project use a run chart or control chart to show results instead of simple before/after? pic.twitter.com/fLrugHis64
— Mark Graban (@MarkGraban) October 31, 2017
Today @jfsussman from @kainexus dressed as "Jake from @StateFarm" – well played pic.twitter.com/1wNAKJ9awY
— Mark Graban (@MarkGraban) October 31, 2017
“I apologize if you feel that way” is NOT an apology. https://t.co/u9ElxiBZpR
— Mark Graban (@MarkGraban) October 31, 2017
A single data point higher than the last could be “noise” in the metric. Depends on the size of the “increase.” Could be fluctuating. pic.twitter.com/waUBOtjczm
— Mark Graban (@MarkGraban) October 31, 2017
#LeanStartup & #lean “strategy deployment” methods put a lot of emphasis on WHAT to measure. pic.twitter.com/VZOb7aUmWb
— Mark Graban (@MarkGraban) October 31, 2017
Does this headline assume the CEO is already wearing glasses? 🤓 pic.twitter.com/ozryunxE1Q
— Mark Graban (@MarkGraban) October 31, 2017
No matter how frequently you do it, comparing a metric to a target or a previous data point is an outdated analysis method. pic.twitter.com/8ie9eaXeDf
— Mark Graban (@MarkGraban) October 31, 2017
The key question to me is “are they responding appropriately and not overreacting to metrics?” Does this meeting help or just pretend to? pic.twitter.com/D0tYRoXbsl
— Mark Graban (@MarkGraban) October 31, 2017
Also worth asking: “Is 20% change typical variation or statistically significant?” pic.twitter.com/iLoTbf4Ofp
— Mark Graban (@MarkGraban) October 31, 2017
Looking at a metric daily requires some understanding of routine variation (noise) vs meaningful change (a signal). pic.twitter.com/UifMHIJgEQ
— Mark Graban (@MarkGraban) October 31, 2017
Dr. #Deming supposedly hated that term TQM “Deming gave us his theory called “Total Quality Management” ” https://t.co/tW7cYKVJpN
— Mark Graban (@MarkGraban) October 31, 2017
Unleash the creative, self-reinforcing, innovative forces within any org. Check out how in my new book: https://t.co/qL2blO25NB pic.twitter.com/87rZL0TZCt
— Eric Ries (@ericries) October 31, 2017
Post-Conference: How the KaiNexus Team Debriefs and Improves https://t.co/6j2RWHY21E
— KaiNexus (@KaiNexus) October 31, 2017
In poor health: “Such nurses were anywhere from 26 to 71 percent more likely to report errors on the job mistakes.” https://t.co/7vgMbaTd3V
— Mark Graban (@MarkGraban) November 1, 2017
This bad design has tripped me up before. Easy to blame the user. But, early in the AM, does the little notch or other side point to 1 cup? pic.twitter.com/gqeV6Yj2pq
— Mark Graban (@MarkGraban) November 1, 2017
“We banned those Japanese words that #Lean people use. Can’t use them here…. Hey, look at the new emoji for sushi! Karaoke later?”🤔
— Mark Graban (@MarkGraban) November 1, 2017
Dr. Kaplan: “We should never be satisfied with the status quo nor anything less than zero harm ” https://t.co/rW2cC1G5dm
— Mark Graban (@MarkGraban) November 1, 2017
Old habits are hard to break. We naturally fear new ways, but if we try, we often quickly forget the old way. Not just with iPhones… pic.twitter.com/RRSHaPPOtE
— Mark Graban (@MarkGraban) November 1, 2017
Sears CEO “rarely visits stores and has urged executives to adopt a similar policy" – says do NOT go to gemba https://t.co/QKMLlgmdLl
— Mark Graban (@MarkGraban) November 2, 2017
The stores are run down and "creepy" but Sears CEO says executives shouldn't visit stores, looking at data insteadhttps://t.co/QKMLlgmdLl pic.twitter.com/TaNEJ7GC3X
— Mark Graban (@MarkGraban) November 1, 2017
Great. I’ve heard too many safety huddles full of “nothing to report.” Driven by fear? Or ignorance of safety risks? https://t.co/QiK8EEuc3y
— Mark Graban (@MarkGraban) November 1, 2017
Of course raising prices & slashing spending boosts profits. That's not "counterintuitive." It's short term, though.https://t.co/QKMLlgmdLl pic.twitter.com/QYWoGSEl0v
— Mark Graban (@MarkGraban) November 1, 2017
You know it’s a fancy coffee shop when the regular stuff is labeled “batch brew” as opposed to being made one cup at a time. #Lean
— Mark Graban (@MarkGraban) November 1, 2017
“Hospitals tout the technique, but two studies find they’re longer and pricier than laparoscopy” https://t.co/5odkw4T9il
— Mark Graban (@MarkGraban) November 1, 2017
Because this would be super easy to carry around with you… #FAIL https://t.co/h8bqSVMBuh pic.twitter.com/Is6k12gNnc
— Mark Graban (@MarkGraban) November 1, 2017
GM’s “Factory of the Future” vision of the 1980s was a lights-out factory with no human workers. https://t.co/AGNVzoq09E
— Mark Graban (@MarkGraban) November 2, 2017
Spoiler alert: GM didn’t leapfrog Toyota with automation https://t.co/ZDj1aeeUjv
— Mark Graban (@MarkGraban) November 2, 2017
Where are the 15 Leapfrog F hospitals? https://t.co/yDaodtuZ0P
— Mark Graban (@MarkGraban) November 2, 2017
The 20-year decline in viewers is over? Helpful to see a run chart instead of a 2-data point comparison. pic.twitter.com/CR8kpR5Wv3
— Mark Graban (@MarkGraban) November 2, 2017
Interesting take on old story: using checklists to prevent mistakes. https://t.co/yj6Xa9xM10 Honored our CLABSI work was featured #ptsafety
— Peter Pronovost (@PeterPronovost) November 3, 2017
“Human error” means looking at processes and systems that need to be improved to prevent future human error. https://t.co/oGaLR2UKfX
— Mark Graban (@MarkGraban) November 3, 2017
Sounds like it might have been intentional – which would require different systems Improvement? https://t.co/7ka88VSdwf
— Mark Graban (@MarkGraban) November 3, 2017
Hope is not a strategy? “eliminate regional and market mgmt layers in HOPES of creating a more NIMBLE organization” https://t.co/ug7Hcw0V26
— Mark Graban (@MarkGraban) November 3, 2017
‘It’s insane’: Ont. patient told she’d have to wait 4.5 years to see neurologist https://t.co/snCisFaFnE
— Blazing CatFur (@Blazingcatfur) November 3, 2017
Great advice from Sir James Dyson. This is core #Kaizen thinking. “Treat every idea as a gift,” as @nbodek says. #lean pic.twitter.com/YIN7kPlFch
— Mark Graban (@MarkGraban) November 3, 2017
“There are a lot of meaningless meetings,” he said.https://t.co/NnWIqnnN4d
— Mark Graban (@MarkGraban) November 3, 2017
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