Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
Met a winemaker today who said he’s an experimentalist. When others say, “You can’t do that,” he tests theory, evaluates it in a measurable way, learns and improves. pic.twitter.com/rSYur4Z5Wp
— Mark Graban (@MarkGraban) November 10, 2017
“producing a tiny volume of cars in unpopular segments with an uncompetitive unit cost for the mass market,” https://t.co/ipFQFnyNdW
— Mark Graban (@MarkGraban) November 6, 2017
One form of quality is “fitness for use.”’Phones are going to be dropped. https://t.co/S0oihuPayA
— Mark Graban (@MarkGraban) November 6, 2017
Fixable: “miscommunication during handoffs [play] a role in an estimated 80 percent of serious medical errors” https://t.co/aNZahcWiov
— Mark Graban (@MarkGraban) November 6, 2017
Wheeler quoting Shewhart there. The point is don't summarize or present data in a way that's misleading.
— Mark Graban (@MarkGraban) November 6, 2017
“tendency for negative bias evolved over time to help ancestors survive by being responsive to potential threats” https://t.co/v8njYRdWb6
— Mark Graban (@MarkGraban) November 6, 2017
Donald J. Wheeler: "A process that has been unpredictable in the past is not likely to spontaneously get better." #Deming
— Mark Graban (@MarkGraban) November 7, 2017
I liked a @YouTube video https://t.co/XUbbVHEzMM AME Boston 2017: Jess Orr on Leaving Toyota
— Mark Graban (@MarkGraban) November 7, 2017
We're hiring! We have several opportunities to join our CI team as a continued leader in applying continuous improv…https://t.co/EysT6iojUq
— Nate Hurle (@NateHurle) November 7, 2017
Join me for my "Better Metrics" workshop as part of the #Lean Leadership Series from @HCValue | https://t.co/gaBTGlkiEp
— Mark Graban (@MarkGraban) November 7, 2017
Get inspired by @ClevelandClinic @LisaYerianMD one keynote at #HCSummit18. Read about the work in this white paper https://t.co/F3G6XQ1MPw pic.twitter.com/ATgTUVqI8U
— Catalysis (@HCValue) November 7, 2017
The chart implies there's no meaningful increase in penalties since every data point is between the calculated process behavior limits. https://t.co/hFzlvvjiHU
— Mark Graban (@MarkGraban) November 7, 2017
Next Week – Free #Lean Webinar Signup! Cascading Strategy Through Hoshin Kanri https://t.co/c7BZNGbz7h pic.twitter.com/Ulmbwkpga7
— Mark Graban (@MarkGraban) November 7, 2017
Watch a free overview of our Franciscan Health Gemba Academy Live! series: https://t.co/QV9chv0MHA pic.twitter.com/KM1upYLxag
— Gemba Academy (@GembaAcademy) November 7, 2017
The story of @AlexOsterwalder’s book – breaking every rule in the book. #lean #leanstartup https://t.co/zcV5DjHgNM
— Mark Graban (@MarkGraban) November 7, 2017
Wheeler: “Accidents are a result, not a cause. They cannot be managed by goal setting. The data may be distorted by pressure to meet goals, but the system… will not be affected by any arbitrary numerical targets.” #lean #patientsafety #Deming
— Mark Graban (@MarkGraban) November 7, 2017
#Lean: Too many “chop heads for short-term gain, rather than commit to fundamental long-term change” https://t.co/WwUGGnk7BF
— Mark Graban (@MarkGraban) November 8, 2017
“breathing tube was wrongly inserted into his oesophagus instead of the trachea, went without oxygen for 21 minutes” https://t.co/Uq7m01frrk
— Mark Graban (@MarkGraban) November 8, 2017
Dear @Starbucks, your green lid sticks don’t need to be as long? See this example. Would be less plastic used. pic.twitter.com/V4maghcdk4
— Mark Graban (@MarkGraban) November 8, 2017
CEO: “staff reductions became necessary for the survival of our hospital ” https://t.co/iOOThjv1MY
— Mark Graban (@MarkGraban) November 8, 2017
Time to market is best reason to self publish: “If you want the book in a hurry, you'll want to self-publish.” https://t.co/jg8yL5YfsQ
— Mark Graban (@MarkGraban) November 8, 2017
An experiment with an online course: "Healthcare #Kaizen: Continuous Improvement for Everyone" https://t.co/E9cAeJQV24 #Lean
— Mark Graban (@MarkGraban) November 8, 2017
“there is no magic bullet; becoming a high reliability organization is a long-term journey” https://t.co/aNZahcWiov
— Mark Graban (@MarkGraban) November 8, 2017
Blog post (and a link to next week’s webinar): Hoshin Kanri: What? Why? And How? https://t.co/SUImhHSLjj #Lean
— Mark Graban (@MarkGraban) November 9, 2017
In which a consultant says it's a best practice to not listen to consultants pushing best practiceshttps://t.co/5lmemJSILh
— Mark Graban (@MarkGraban) November 9, 2017
Well, their failure rate has dropped from 95% to 80%. Sigh… https://t.co/Cum4nhxae8
— Mark Graban (@MarkGraban) November 9, 2017
Sometimes. I hear far too many stories about an internal #Lean department being laid off after a new CEO or COO comes on board. https://t.co/AJlQSa8nk9
— Mark Graban (@MarkGraban) November 9, 2017
When most players have non-guaranteed contracts with lots of incentive pay, the commish r seems like a hypocrite
https://t.co/HSRCSoEKJ7 pic.twitter.com/vaSsZRlaJg
— Mark Graban (@MarkGraban) November 9, 2017
Great article by @ldavidmarquet https://t.co/SG31sQ8TCs
— Mark Graban (@MarkGraban) November 9, 2017
Join us next year: Japan #Lean Healthcare Insight Tours | Organized by @Kaizen Institute and Mark Graban https://t.co/VI2tvPZoMk
— Mark Graban (@MarkGraban) November 9, 2017
“[16 year old] died after losing over two-and-a-half litres of blood in a two day period, ” https://t.co/6tAo96fums
— Mark Graban (@MarkGraban) November 9, 2017
2 data points don't necessarily make a trend. I wish this report had more data or a run chart –> More Dollars Moving to Alternative Payment Models, But Still Modest https://t.co/5B0bRYNlBn
— Mark Graban (@MarkGraban) November 10, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.