TL;DR: Quality posters and slogans don’t improve performance–they signal that management expects people to “try harder” instead of fixing broken systems. As Deming taught, most quality problems come from management-controlled systems, not worker effort. Remove the posters. Substitute leadership. Back in 2007, I wrote a blog post that highlighted (if not mocked) so-called “quality posters” that are, I suppose, intended to be helpful: Ten years later, posters like this are still sold online. I know … Continue reading Why “Quality Posters” Don’t Improve Quality (and Never Did)