Here's the latest installment of “Key Tweets,” a (usually) weekly post that presents some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this.
See the previous installments of Key Tweets.
“Motivate team members by assigning due dates to tasks,” says a video made by somebody who doesn’t understand motivation.
— Mark Graban (@MarkGraban) October 23, 2017
I hope American Airlines lives up to this commitment to engage and respect its team members pic.twitter.com/iTDtiQNeFs
— Mark Graban (@MarkGraban) October 23, 2017
Take a look at the full #leanstartupweek program & see all the ways you can join us in SF Oct. 30 – Nov. 5.https://t.co/W7DnFyIvjr
— Lean Startup Co. (@leanstartup) October 10, 2017
1) When the metric is a bit worse than last week – #Overreaction #leanstartupweek pic.twitter.com/qPr0HQs48M
— Mark Graban (@MarkGraban) October 24, 2017
2) Then the metric is a bit better – #Overreaction #leanstartupweek pic.twitter.com/5zNnKBxbdD
— Mark Graban (@MarkGraban) October 24, 2017
I’m excited that @ericries invited me to facilitate the #Deming Red Bead Game at #LeanStartupWeek. Learn about variation & your metrics. pic.twitter.com/IAha1wAZal
— Mark Graban (@MarkGraban) October 24, 2017
“[Snap] reportedly has “hundreds of thousands” of unsold Spectacles sitting in warehouses in China.” https://t.co/j5r5Lhj3o4
— Mark Graban (@MarkGraban) October 24, 2017
I’m happy to be helping @Kaizen with this trip – come join us and learn together https://t.co/aJAIsTCv7Z
— Mark Graban (@MarkGraban) October 25, 2017
Learn more about our 2018 KAIZEN™ Insight Healthcare Tour at: https://t.co/XCmauy54RL pic.twitter.com/1QxOj3mvRD
— Kaizen Institute (@Kaizen) October 25, 2017
I felt the need to explain to the company that I was buying these posters to be ironic. But they are the ones selling them un-ironically. pic.twitter.com/cnfnupGlde
— Mark Graban (@MarkGraban) October 25, 2017
As @DemingSaid: "Cutting costs without improvement of quality is futile." @DemingInstitute #Deming
— Mark Graban (@MarkGraban) October 25, 2017
“Nakao-San then declared we were ready to move… as we had understood the underlying principle of Jidoka.” https://t.co/jBEjwSdHak
— Mark Graban (@MarkGraban) October 25, 2017
“This short-termism often penalizes companies that raise their workers’ wages or invest in their employees’ skills.” https://t.co/tMcqpLwB3Q
— Mark Graban (@MarkGraban) October 25, 2017
Love this. Are the ups and downs in your metrics meaningful, or just noise? You can and should know the difference. https://t.co/6knT2to8BE
— TrisWeb 🕸 Harward (@trisweb) October 26, 2017
"A checklist alone is not sufficient. What makes it effective are the attitude, behavior and teamwork that go along with the use of it." https://t.co/xRxKd2yO5i
— Paul Levy (@Paulflevy) October 26, 2017
A few #leanstartupweek speakers who've written excellent modern mgmt books. Come meet them & get your books signed! https://t.co/Hr84OYukaC pic.twitter.com/TpdzNKi3Ly
— Lean Startup Co. (@leanstartup) October 26, 2017
OH: "They told the staff that they were cutting jobs because they are now using EPIC and they don’t need unit clerks." 1/2
— Mark Graban (@MarkGraban) October 26, 2017
Is that "don't need unit clerks" idea is based on analysis of work, or a wild irresponsible guess? Will they test that change? 2/2
— Mark Graban (@MarkGraban) October 26, 2017
"Confusing common causes with special causes will only make things worse." -W.Edwards Deming @MarkGraban https://t.co/WYFPfiLPDq pic.twitter.com/KU1atyFBpM
— Catalysis (@HCValue) October 26, 2017
Good error proofing by @WPEngine to prevent me from accidentally deleting the live LeanBlog install. No possible single click mistake. pic.twitter.com/1VFCqsRLST
— Mark Graban (@MarkGraban) October 26, 2017
The "process behavior chart" we track in @KaiNexus software helps me not overreact to every up and down in webinar registration numbers pic.twitter.com/hiFv9KdCIZ
— Mark Graban (@MarkGraban) October 26, 2017
This children’s hospital went from assuming infections were inevitable to instead improving processes to work toward zero. pic.twitter.com/83kYaqOn5H
— Mark Graban (@MarkGraban) October 26, 2017
“"Really the best thing is physical therapy, but no one will pay for that. So MDs… pull out the prescription pad.” https://t.co/anhglTu4is
— Mark Graban (@MarkGraban) October 27, 2017
“_____ has eliminated entire Improvement dept. "Now that we have trained all our leadership, they should be able to continue on their own.”🤔
— Mark Graban (@MarkGraban) October 27, 2017
The director of #Lean there is being laid off. Seems skeptical the execs will continue well on their own without coaching.
— Mark Graban (@MarkGraban) October 27, 2017
The idea what you are “trained” in Lean, as in being done learning, is a real misunderstanding about what #Lean is about.
— Mark Graban (@MarkGraban) October 27, 2017
Hospitals continue to eliminate their internal #Lean groups. Cost cutting. It’s unclear what the alternative strategy for improvement is.
— Mark Graban (@MarkGraban) October 27, 2017
Driven by @zeynepton ideas: Managed by Q’s “good jobs strategy” is paying off for workers—and the company https://t.co/eOGPcG0z4E
— Mark Graban (@MarkGraban) October 27, 2017
OH: The CFO does NOT believe in the financial benefits of anything "process improvement." Thats like not believing the earth is round?
— Mark Graban (@MarkGraban) October 27, 2017
Organizations do this, then claim they want to be innovative 🤔 https://t.co/gACPP5uWOp
— Mark Graban (@MarkGraban) October 28, 2017
Why would an innovative startup copy an old management practice that I think GE has stopped doing? https://t.co/jYZ3ck8ovw
— Mark Graban (@MarkGraban) October 28, 2017
You can’t inspect in quality. Even Toyota has final inspection. But you need to not throw untrained people into that role. pic.twitter.com/V2XbZ04Ck7
— Mark Graban (@MarkGraban) October 28, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.