Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Waiting to donate blood. Not sure if they have collected 0 today or are just not using the board here. 🤔 but please donate. #Lean pic.twitter.com/chceNLnzSE
— Mark Graban (@MarkGraban) October 2, 2017
When the @AmericanAir safety video taunts you about how little legroom you really have onboard. pic.twitter.com/QaobRNABtZ
— Mark Graban (@MarkGraban) September 30, 2017
Thought from @aparnapkin (> 140 characters) pic.twitter.com/PpNcnmxRqE
— Mark Graban (@MarkGraban) October 1, 2017
Toyota HQ has “the largest array of solar panels on a corporate campus in Texas.” https://t.co/SgS9GIOJWt
— Mark Graban (@MarkGraban) October 2, 2017
“Babies just as likely to be left brain-damaged by the most serious errors in maternity care as they were 20 yr ago” https://t.co/JoHXRgvlvE
— Mark Graban (@MarkGraban) October 2, 2017
For #Lean or #LeanStartup: problem solving is more than “the 5 whys” (that’s part of step 4). pic.twitter.com/NchCxMkoUV
— Mark Graban (@MarkGraban) October 2, 2017
“Tesla blamed “production bottlenecks” for the weaker production.” That's like blaming water for drowning. https://t.co/TsMhm2GhJL
— Mark Graban (@MarkGraban) October 2, 2017
“there are no fundamental issues with the Model 3 production or supply chain,” Tesla said [after a huge miss] https://t.co/w5TMjKyLUP
— Mark Graban (@MarkGraban) October 3, 2017
Joint Commission says their goal is healthcare improvement not punishment – how do they know they are helping? https://t.co/7znugxZSQV
— Mark Graban (@MarkGraban) October 3, 2017
My job is not supervision,” she added. “It's removing obstacles and providing employees with the resources…”https://t.co/HHR4JnAZKS
— Mark Graban (@MarkGraban) October 3, 2017
Some say loudly that "#Lean isn't TPS" – if that's true, why are Toyota executives teaching "Lean" at UK? https://t.co/2JbzFZGNBD
— Mark Graban (@MarkGraban) October 3, 2017
If you "don’t see senior leadership participating or advocating for suggestion program, it is more likely to fail” https://t.co/8h7Z1O6dLv
— Mark Graban (@MarkGraban) October 3, 2017
UCSF Lean is growing! Come join us in coaching committed Lean leaders, and developing innovative problem solvers. https://t.co/zjhkcL2Aov pic.twitter.com/JTyxMBT39B
— UCSF Lean (@UCSFLean) October 3, 2017
Have you ever heard an MD say The Joint Commission does “inspire them to excel”??? https://t.co/xjq92iHXd5
— Mark Graban (@MarkGraban) October 4, 2017
“With little competition until now, the Joint Commission has tended to be viewed adversarially by hospital insiders” https://t.co/0Ps9qvpqCG
— Mark Graban (@MarkGraban) October 4, 2017
My Post Questions About The Joint Commission, Competition, and Healthcare Quality | LinkedIn https://t.co/cLEFh6lufq
— Mark Graban (@MarkGraban) October 4, 2017
NO “He posts videos in which he and his staff dance to pop songs in the midst of operations, tagging the artists.” https://t.co/LeFSR7fv8N
— Mark Graban (@MarkGraban) October 4, 2017
Mentor pointed out that @drbfixin vids are in fact HIPAA violations. Sorry for retweeting. #Shame #EndPatientAbusehttps://t.co/bQNiTq4WJE
— Chad Smith III (@TooKeenFutrSrgn) October 5, 2017
Want to give recognition to my high school friend Greg Koehler was at the concert in Vegas and ran to help those who were in harm’s way. pic.twitter.com/T3hZEjy5lA
— Mark Graban (@MarkGraban) October 4, 2017
“When asked what caused the medical error they experienced, people IDed, on average, at least 7 different factors.” https://t.co/SXHfArUcDA
— Mark Graban (@MarkGraban) October 4, 2017
Strange req for a P.I. director role? "Demonstrate a poised, credible, and confident demeanor that reassures others and commands respect"
— Mark Graban (@MarkGraban) October 5, 2017
A team working on the @experiencepoint change management simulation in my workshop today pic.twitter.com/xGtndkOqyM
— Mark Graban (@MarkGraban) October 5, 2017
"This case study scenario is eerily similar to my company," says one @experiencepoint workshop participant. That always happens :-)
— Mark Graban (@MarkGraban) October 5, 2017
Ask Us Anything: Advice on Daily Huddles, Scope Creep and Shifting the Focus to Front Line Improvement https://t.co/iJNq6XNoET
— Mark Graban (@MarkGraban) October 5, 2017
I heard somebody talking yesterday about something called "Safe #Agile" and I asked, "Is regular agile dangerous?"
— Mark Graban (@MarkGraban) October 6, 2017
Problem: Slides often suck. Is this handwritten stuff actually a good countermeasure though? pic.twitter.com/1PuQpHP3nc
— Mark Graban (@MarkGraban) October 6, 2017
2nd rule is you confidently overstate your understanding of the Dunning-Kruger effect https://t.co/rX3yuRpRhU
— Mark Graban (@MarkGraban) October 6, 2017
Just make a slide then! pic.twitter.com/1hhRySgK4i
— Mark Graban (@MarkGraban) October 6, 2017
Don’t waste time explaining noise in the system – there’s no root cause for noise (variation within behavior limits) via @MarkGraban #adc17 pic.twitter.com/hAsdGNhLlp
— Ahmed Avais (@ahmedavais) October 6, 2017
Yes, stop overreacting and freaking out about small variations in performance. https://t.co/OuhQXsGT8g
— Mark Graban (@MarkGraban) October 6, 2017
Let’s shift from “success theater” to honesty about our performance. Stop cherry picking 2 data points Nd look at trends. https://t.co/BUStllfxO3
— Mark Graban (@MarkGraban) October 6, 2017
How do we manage our measures and listen to the “voice of the process.” @MarkGraban #adc17 #LeanStartup explaining noise is #waste pic.twitter.com/AG9ZrMg8Xk
— Daniel Walsh (@danielwalsh) October 6, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.