Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
“My position at ____ Health was eliminated due to a strategic financial transformation.” I doubt this is strategic or transformational.
— Mark Graban (@MarkGraban) September 25, 2017
Variation in pretzel rods from the same bag, via @UniWatch https://t.co/52iv9qLPJa pic.twitter.com/H8SATdr4cb
— Mark Graban (@MarkGraban) September 25, 2017
Don’t just teach a tool, like 5S. Teach people how to solve problems. Make sure they think & use judgment. How does this tape help? #Lean pic.twitter.com/ViWELX95BM
— Mark Graban (@MarkGraban) September 27, 2017
“Researchers found that physicians spent 5.9 hours of an 11.4-hour workday in the EHR.” https://t.co/YTPbT2hZbX
— Mark Graban (@MarkGraban) September 25, 2017
“noticed equipment contaminated with "feces, bacteria, blood & foreign objects were often stored in clean room,” https://t.co/qzO1GaOSdm
— Mark Graban (@MarkGraban) September 25, 2017
My question: Does publicly reported data punish doctors/hospitals that are in common cause variation range? https://t.co/hcwW5K50tS
— Mark Graban (@MarkGraban) September 26, 2017
Problems “posed "immediate jeopardy" to the health and safety of patients, according to a CMS spokesperson.” https://t.co/5Yk0IzwbLU
— Mark Graban (@MarkGraban) September 26, 2017
“With respect to hospital surveys, the [Joint Commission] does not make its findings public.” https://t.co/EXfZGjuQyv
— Mark Graban (@MarkGraban) September 26, 2017
“What could possibly be more important than keeping patients safe?" #lean #patientsafety https://t.co/DKC1sj1tir
— Mark Graban (@MarkGraban) September 26, 2017
Is this setting new in iOS 11? I just turned this off. I get so annoyed by apps begging for ratings constantly. pic.twitter.com/DJu2REi1Em
— Mark Graban (@MarkGraban) September 26, 2017
“surgeon’s would “play the game” to improve their numbers by not necessarily denying the sickest patient…” https://t.co/hcwW5K50tS
— Mark Graban (@MarkGraban) September 26, 2017
"I like the kaizen board because it makes the problems less about people and more about process" pic.twitter.com/nyNXnS347A
— Nate Hurle (@NateHurle) September 26, 2017
Two-data-point comparisons in the news aren’t very helpful. How much do NFL ratings normally fluctuate week to week? pic.twitter.com/0nCLaFzcGr
— Mark Graban (@MarkGraban) September 27, 2017
3 data points aren’t necessarily a statistically significant trend either pic.twitter.com/xsTgetLH23
— Mark Graban (@MarkGraban) September 27, 2017
Start of a really interesting management/manufacturing anecdote from my Frontmatter interview with @MarkGraban https://t.co/XxMampyZMQ pic.twitter.com/IxeUVbcVGw
— Len Epp (@lenepp) September 27, 2017
A #Lean #SixSigma trainer should realize prices are set by the market, not because your costs are higher. Sell the value, not your cost. pic.twitter.com/IPjlPhAI7u
— Mark Graban (@MarkGraban) September 27, 2017
A “Rick Pitino as motivational speaker for General Motors” story – he’s been fired after yet another new scandal. cc @LeBatardShow pic.twitter.com/kRAO1vvLR3
— Mark Graban (@MarkGraban) September 27, 2017
“The difference between this month's performance and last month's performance might need to be explained,” https://t.co/edzDs3nirN
— Mark Graban (@MarkGraban) September 28, 2017
This 1-Star Yelp review is pretty much my experience at the eye doctor each time. I hope my appt today goes better. pic.twitter.com/xBGTow6SQu
— Mark Graban (@MarkGraban) September 28, 2017
Stanford Health laid off their entire internal #Lean group. But thanks for hosting a conference on the subject. https://t.co/bhurf8keEZ
— Mark Graban (@MarkGraban) September 28, 2017
““The main cause of the problem was in the tocar design, rather than [human] error.” https://t.co/rwsCcAW8bY
— Mark Graban (@MarkGraban) September 28, 2017
Are you working with people to help them in the change process or just blaming them for “not liking change?” #Lean pic.twitter.com/16YjTYIZNU
— Mark Graban (@MarkGraban) September 28, 2017
I watched these videos last night – check them out by pre-ordering this thought provoking book https://t.co/GF7QEts2Qp
— Mark Graban (@MarkGraban) September 28, 2017
“To ensure functionality & usability, full-scale cardboard mock-ups of entire facility were [used to] design.” https://t.co/Bk52hLdKuU #Lean
— Mark Graban (@MarkGraban) September 28, 2017
Have you calculated control limits? Like you said, it’s good to use a chart to not overreact to noise in data. #lean #leanstartup https://t.co/ZIPZ1xsvx6
— Mark Graban (@MarkGraban) September 29, 2017
Leaders need to see / admit there are problems. Staff should be empowered to help fix things. https://t.co/mDJMzNASh7
— Mark Graban (@MarkGraban) September 29, 2017
From an article about Toyota Material Handling USA: Do they overreact to every good or bad day like many companies? #Deming #Lean pic.twitter.com/lfMNRiWfy2
— Mark Graban (@MarkGraban) September 29, 2017
Don Shelton shares impact of #lean Mgmt system on patient quality & safety @StMarysGenHosp @NarayanMD pic.twitter.com/nqiBCXfgOA
— Lisa Yerian (@LisaYerianMD) September 29, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.