Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
W. Edwards #Deming was a #LeanStartup thinker 30+ years ago (quote from a 1986 book about him). @ericries cited Deming in his 1st book. pic.twitter.com/93sAH3XAAg
— Mark Graban (@MarkGraban) September 15, 2017
"Big shots" imperiously declare painful tradeoffs, too far from operating reality to see chance to do more with less https://t.co/tE3sF3Dl09
— Steven Spear (@StevenJSpear) September 11, 2017
"The Joint Commission revoked the accreditation of less than 1% of hospitals that were out of Medicare compliance" https://t.co/oKLHuaveC1
— The Leapfrog Group (@LeapfrogGroup) September 11, 2017
Who ever says they have too much time at work? Don't waste that precious time chasing noise – #Lean #leanstartupweek https://t.co/MFbXiz9j8u
— Mark Graban (@MarkGraban) September 11, 2017
Brilliant story of lean at San Diego Zoo – building trust, people solving problems https://t.co/2toHJAQ9Tf pic.twitter.com/Wxp5Tkj5Gd
— Lean Enterprise Acad (@LeanukDOTorg) September 11, 2017
Yes “incentives come from the place of believing workers want to do something wrong and they need an incentive…” https://t.co/oJFT5C5YTg
— Mark Graban (@MarkGraban) September 12, 2017
“quality and safety didn't even crack the top five concerns of hospital execs in Annual Health Care CEO Survey.” https://t.co/oJFT5C5YTg
— Mark Graban (@MarkGraban) September 12, 2017
Brian Joiner, When people are pressured to meet a target, there are 3 ways to proceed: Work to Improve System/Distort System/Distort Data
— The Deming Institute (@DemingInstitute) September 12, 2017
As Dr #Deming said, “By what method?” https://t.co/YHZVEC3DFc
— Mark Graban (@MarkGraban) September 12, 2017
Don't put up safety posters that blame workers for accidents… that's not how you improve safety. That's sadly a real poster you can buy. pic.twitter.com/OMCnzJ4Dnm
— Mark Graban (@MarkGraban) September 12, 2017
Have #Lean & #SixSigma communities made the same mistakes that #Deming learned from, focusing too much on training technical people? pic.twitter.com/xn9THDM3CJ
— Mark Graban (@MarkGraban) September 12, 2017
Featuring the guy who came up with the term “#lean production” decades ago https://t.co/uURrjTgGCZ
— Mark Graban (@MarkGraban) September 12, 2017
Berwick “stressed the importance of identifying the most critical metrics and measuring just those, and not more.” https://t.co/oJFT5C5YTg
— Mark Graban (@MarkGraban) September 12, 2017
One-Fifth of Medical Care Is Unnecessary, Doctors Say https://t.co/6Ea9cT8Ezv
— Armstrong Institute (@JHM_Armstrong) September 12, 2017
"If leaders don't change, the org will not change. I am still working on it." Humble leader and CEO Martin Lund
— Catalysis (@HCValue) September 12, 2017
Do you know of great lean healthcare orgs in Europe? Invite them to submit an abstract for Oct18 Summit – Amsterdam. https://t.co/BfkVaxiIKs pic.twitter.com/Uh2k7hOwwT
— Catalysis (@HCValue) September 12, 2017
Talked to the guy is leading these in Chicago: #LEAN + #Deming Leadership in Chicagoland * FREE Session 1 * https://t.co/Az4nRO5ozv
— Mark Graban (@MarkGraban) September 12, 2017
Who believes this?? “Believing the illusion that the industry has achieved patient safety.” https://t.co/oJFT5C5YTg #patientsafety
— Mark Graban (@MarkGraban) September 12, 2017
Joint Commission claims their goal is improvement, not punishment… but doesn't the public have a right to know? https://t.co/5CBxGpVOr5
— Mark Graban (@MarkGraban) September 12, 2017
What happened when @ClevelandClinic created a new approach to process improvement? Download the white paper: https://t.co/J1kU6qwjXP pic.twitter.com/mEZjumyjHQ
— Catalysis (@HCValue) September 12, 2017
“on average 16 new ideas per month from the packing teams alone” at @FSProduce – a great @KaiNexus customer! https://t.co/SwY6F5W1lG
— Mark Graban (@MarkGraban) September 13, 2017
I liked a @YouTube video https://t.co/fc69DVGyd4 Four Seasons Produce – An Opportunity for Safety Improvement
— Mark Graban (@MarkGraban) September 13, 2017
New Customer Review of @leanhospitals https://t.co/uhPtsPbWRm #Lean
— Mark Graban (@MarkGraban) September 13, 2017
Tragic – how can this happen? At least 5 dead in Florida nursing home left with no A/C after Irma https://t.co/TD86zS3ly6
— Mark Graban (@MarkGraban) September 13, 2017
At Toyota, the Automation is Human-Powered @FastCompany https://t.co/jGZv2ajBrl
— Catalysis (@HCValue) September 13, 2017
Apple seems to create new problems & then proposes poor “solutions.” One more example? https://t.co/TfTTWeCIga
— Mark Graban (@MarkGraban) September 13, 2017
Apple said yesterday they have always dreamed of an iPhone that was all screen. As a customer, I’ve never had that dream.
— Mark Graban (@MarkGraban) September 13, 2017
“a home button wasn't a problem that I needed to have solved. For extra screen real estate that I never asked for”https://t.co/lAmiQONnaA
— Mark Graban (@MarkGraban) September 13, 2017
“[ACOs] reduced net spending by nearly $1 billion & improved quality metrics over first three years of the program” https://t.co/EtWr51oGXc
— Mark Graban (@MarkGraban) September 13, 2017
“Once you’ve gathered your employee feedback” through a suggestion box… you need to turn ideas into ACTION https://t.co/M91xe3INlF
— Mark Graban (@MarkGraban) September 13, 2017
The new airport ad for Hillary’s book is fixed, compared to Sept 2 version I saw at DFW Airport pic.twitter.com/z4HA7376zB
— Mark Graban (@MarkGraban) September 13, 2017
Is “people posting shaky selfie walk-and-talk videos” on professional topics the new “badly-animated whiteboard video?”
— Mark Graban (@MarkGraban) September 13, 2017
Is an “All Trash” folder new in iOS 11? If so, this is super helpful to someone with multiple email accounts. pic.twitter.com/nbDjx9PUAR
— Mark Graban (@MarkGraban) September 13, 2017
RNs too busy to attend the accreditation party because of understaffing [facepalm] pic.twitter.com/gUjaTloLIN
— Mark Graban (@MarkGraban) September 14, 2017
They had room for an “s” at the end of the headline. It would still be accurate, sadly. pic.twitter.com/w963X77h1L
— Mark Graban (@MarkGraban) September 14, 2017
Shoe protectors are not magical germ destroyers. I see people wear them all over the hospital then back into surgical area. Shameful. pic.twitter.com/XcMHXimGeu
— Mark Graban (@MarkGraban) September 14, 2017
Hospitals in news stories like this get portrayed as outliers… pic.twitter.com/Y5ebR4evw5
— Mark Graban (@MarkGraban) September 14, 2017
Pride cometh before the fall, eh? pic.twitter.com/HyA6k7OUcu
— Mark Graban (@MarkGraban) September 14, 2017
No, the Joint Commission does not inspect “every inch” of your hospital. Hyperbole. pic.twitter.com/gjIxT60l2k
— Mark Graban (@MarkGraban) September 15, 2017
Google “western electric rules” for the full set of guidelines / rules #SPCTip https://t.co/gOZXen5dgD
— Mark Graban (@MarkGraban) September 14, 2017
Apple Park spaceship is given different treatment by Apple Maps and Google Maps, no surprise pic.twitter.com/Hx5SsfXFrh
— Mark Graban (@MarkGraban) September 15, 2017
What is this “#lean expert?” Waste reduction is something everybody can do. pic.twitter.com/MVGBNdUtck
— Mark Graban (@MarkGraban) September 15, 2017
I do agree with this though, from the same book as last tweet pic.twitter.com/WUmSoMKcrT
— Mark Graban (@MarkGraban) September 15, 2017
“We knew you have to learn TPS by doing it, hands on.” – #lean https://t.co/iVKKB1vODG
— Mark Graban (@MarkGraban) September 15, 2017
High costs don't justify higher prices. You have to price at what the market will bear, even Apple. https://t.co/J2URqwrQew pic.twitter.com/D6G1iLP5gp
— Mark Graban (@MarkGraban) September 15, 2017
Obeya in Action: The Process and Benefits of Obeya at Carolinas Healthcare System #Lean https://t.co/YjNOLzeAg5
— Mark Graban (@MarkGraban) September 15, 2017
Having a bias to “verify” that your idea works is poor Improvement science – #leansigma #sixsigma #lean pic.twitter.com/9415X3E1jc
— Mark Graban (@MarkGraban) September 15, 2017
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