Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
W. Edwards #Deming was a #LeanStartup thinker 30+ years ago (quote from a 1986 book about him). @ericries cited Deming in his 1st book. pic.twitter.com/93sAH3XAAg
— Mark Graban (@MarkGraban) September 15, 2017
"Big shots" imperiously declare painful tradeoffs, too far from operating reality to see chance to do more with less https://t.co/tE3sF3Dl09
— Steven Spear (@StevenJSpear) September 11, 2017
"The Joint Commission revoked the accreditation of less than 1% of hospitals that were out of Medicare compliance" https://t.co/oKLHuaveC1
— The Leapfrog Group (@LeapfrogGroup) September 11, 2017
Who ever says they have too much time at work? Don't waste that precious time chasing noise – #Lean #leanstartupweek https://t.co/MFbXiz9j8u
— Mark Graban (@MarkGraban) September 11, 2017
Brilliant story of lean at San Diego Zoo – building trust, people solving problems https://t.co/2toHJAQ9Tf pic.twitter.com/Wxp5Tkj5Gd
— Lean Enterprise Acad (@LeanukDOTorg) September 11, 2017
Yes “incentives come from the place of believing workers want to do something wrong and they need an incentive…” https://t.co/oJFT5C5YTg
— Mark Graban (@MarkGraban) September 12, 2017
“quality and safety didn't even crack the top five concerns of hospital execs in Annual Health Care CEO Survey.” https://t.co/oJFT5C5YTg
— Mark Graban (@MarkGraban) September 12, 2017
Brian Joiner, When people are pressured to meet a target, there are 3 ways to proceed: Work to Improve System/Distort System/Distort Data
— The Deming Institute (@DemingInstitute) September 12, 2017
As Dr #Deming said, “By what method?” https://t.co/YHZVEC3DFc
— Mark Graban (@MarkGraban) September 12, 2017
Don't put up safety posters that blame workers for accidents… that's not how you improve safety. That's sadly a real poster you can buy. pic.twitter.com/OMCnzJ4Dnm
— Mark Graban (@MarkGraban) September 12, 2017
Have #Lean & #SixSigma communities made the same mistakes that #Deming learned from, focusing too much on training technical people? pic.twitter.com/xn9THDM3CJ
— Mark Graban (@MarkGraban) September 12, 2017
Featuring the guy who came up with the term “#lean production” decades ago https://t.co/uURrjTgGCZ
— Mark Graban (@MarkGraban) September 12, 2017
Berwick “stressed the importance of identifying the most critical metrics and measuring just those, and not more.” https://t.co/oJFT5C5YTg
— Mark Graban (@MarkGraban) September 12, 2017
One-Fifth of Medical Care Is Unnecessary, Doctors Say https://t.co/6Ea9cT8Ezv
— Armstrong Institute (@JHM_Armstrong) September 12, 2017
"If leaders don't change, the org will not change. I am still working on it." Humble leader and CEO Martin Lund
— Catalysis (@HCValue) September 12, 2017
Do you know of great lean healthcare orgs in Europe? Invite them to submit an abstract for Oct18 Summit – Amsterdam. https://t.co/BfkVaxiIKs pic.twitter.com/Uh2k7hOwwT
— Catalysis (@HCValue) September 12, 2017
Talked to the guy is leading these in Chicago: #LEAN + #Deming Leadership in Chicagoland * FREE Session 1 * https://t.co/Az4nRO5ozv
— Mark Graban (@MarkGraban) September 12, 2017
Who believes this?? “Believing the illusion that the industry has achieved patient safety.” https://t.co/oJFT5C5YTg #patientsafety
— Mark Graban (@MarkGraban) September 12, 2017
Joint Commission claims their goal is improvement, not punishment… but doesn't the public have a right to know? https://t.co/5CBxGpVOr5
— Mark Graban (@MarkGraban) September 12, 2017
What happened when @ClevelandClinic created a new approach to process improvement? Download the white paper: https://t.co/J1kU6qwjXP pic.twitter.com/mEZjumyjHQ
— Catalysis (@HCValue) September 12, 2017
“on average 16 new ideas per month from the packing teams alone” at @FSProduce – a great @KaiNexus customer! https://t.co/SwY6F5W1lG
— Mark Graban (@MarkGraban) September 13, 2017
I liked a @YouTube video https://t.co/fc69DVGyd4 Four Seasons Produce – An Opportunity for Safety Improvement
— Mark Graban (@MarkGraban) September 13, 2017
New Customer Review of @leanhospitals https://t.co/uhPtsPbWRm #Lean
— Mark Graban (@MarkGraban) September 13, 2017
Tragic – how can this happen? At least 5 dead in Florida nursing home left with no A/C after Irma https://t.co/TD86zS3ly6
— Mark Graban (@MarkGraban) September 13, 2017
At Toyota, the Automation is Human-Powered @FastCompany https://t.co/jGZv2ajBrl
— Catalysis (@HCValue) September 13, 2017
Apple seems to create new problems & then proposes poor “solutions.” One more example? https://t.co/TfTTWeCIga
— Mark Graban (@MarkGraban) September 13, 2017
Apple said yesterday they have always dreamed of an iPhone that was all screen. As a customer, I’ve never had that dream.
— Mark Graban (@MarkGraban) September 13, 2017
“a home button wasn't a problem that I needed to have solved. For extra screen real estate that I never asked for”https://t.co/lAmiQONnaA
— Mark Graban (@MarkGraban) September 13, 2017
“[ACOs] reduced net spending by nearly $1 billion & improved quality metrics over first three years of the program” https://t.co/EtWr51oGXc
— Mark Graban (@MarkGraban) September 13, 2017
“Once you’ve gathered your employee feedback” through a suggestion box… you need to turn ideas into ACTION https://t.co/M91xe3INlF
— Mark Graban (@MarkGraban) September 13, 2017
The new airport ad for Hillary’s book is fixed, compared to Sept 2 version I saw at DFW Airport pic.twitter.com/z4HA7376zB
— Mark Graban (@MarkGraban) September 13, 2017
Is “people posting shaky selfie walk-and-talk videos” on professional topics the new “badly-animated whiteboard video?”
— Mark Graban (@MarkGraban) September 13, 2017
Is an “All Trash” folder new in iOS 11? If so, this is super helpful to someone with multiple email accounts. pic.twitter.com/nbDjx9PUAR
— Mark Graban (@MarkGraban) September 13, 2017
RNs too busy to attend the accreditation party because of understaffing [facepalm] pic.twitter.com/gUjaTloLIN
— Mark Graban (@MarkGraban) September 14, 2017
They had room for an “s” at the end of the headline. It would still be accurate, sadly. pic.twitter.com/w963X77h1L
— Mark Graban (@MarkGraban) September 14, 2017
Shoe protectors are not magical germ destroyers. I see people wear them all over the hospital then back into surgical area. Shameful. pic.twitter.com/XcMHXimGeu
— Mark Graban (@MarkGraban) September 14, 2017
Hospitals in news stories like this get portrayed as outliers… pic.twitter.com/Y5ebR4evw5
— Mark Graban (@MarkGraban) September 14, 2017
Pride cometh before the fall, eh? pic.twitter.com/HyA6k7OUcu
— Mark Graban (@MarkGraban) September 14, 2017
No, the Joint Commission does not inspect “every inch” of your hospital. Hyperbole. pic.twitter.com/gjIxT60l2k
— Mark Graban (@MarkGraban) September 15, 2017
Google “western electric rules” for the full set of guidelines / rules #SPCTip https://t.co/gOZXen5dgD
— Mark Graban (@MarkGraban) September 14, 2017
Apple Park spaceship is given different treatment by Apple Maps and Google Maps, no surprise pic.twitter.com/Hx5SsfXFrh
— Mark Graban (@MarkGraban) September 15, 2017
What is this “#lean expert?” Waste reduction is something everybody can do. pic.twitter.com/MVGBNdUtck
— Mark Graban (@MarkGraban) September 15, 2017
I do agree with this though, from the same book as last tweet pic.twitter.com/WUmSoMKcrT
— Mark Graban (@MarkGraban) September 15, 2017
“We knew you have to learn TPS by doing it, hands on.” – #lean https://t.co/iVKKB1vODG
— Mark Graban (@MarkGraban) September 15, 2017
High costs don't justify higher prices. You have to price at what the market will bear, even Apple. https://t.co/J2URqwrQew pic.twitter.com/D6G1iLP5gp
— Mark Graban (@MarkGraban) September 15, 2017
Obeya in Action: The Process and Benefits of Obeya at Carolinas Healthcare System #Lean https://t.co/YjNOLzeAg5
— Mark Graban (@MarkGraban) September 15, 2017
Having a bias to “verify” that your idea works is poor Improvement science – #leansigma #sixsigma #lean pic.twitter.com/9415X3E1jc
— Mark Graban (@MarkGraban) September 15, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.