Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Prayers for Texas and all those affected by #HurricaneHarvey. Join us in the relief effort by donating: https://t.co/QLBMFOjaDG
— Tim Cook (@tim_cook) August 27, 2017
“Toyota say they are working with several orgs, including the American Red Cross and the St. Bernard Project,” https://t.co/WqqDyXZujc
— Mark Graban (@MarkGraban) September 1, 2017
Great effort by @garrisonbros to raise #HurricaneHarvey relief money through bourbon – learn more: https://t.co/fUtWZXeU38
— Mark Graban (@MarkGraban) September 1, 2017
“Houston’s world-renowned health care infrastructure found itself battered by Hurricane Harvey" https://t.co/lD8364iOsk
— Mark Graban (@MarkGraban) August 29, 2017
Storyboarding my #LeanStartup Week talk – flow & key points first, then slides pic.twitter.com/Jhaz4e1saq
— Mark Graban (@MarkGraban) August 31, 2017
I'll be speaking at #leanstartupweek (Oct. 30-Nov. 5)! Join me for a week of keynotes, workshops, mentoring, & more: https://t.co/cnyCwUQk3J
— Mark Graban (@MarkGraban) September 1, 2017
Poor leaders blame their employees and look for excuses like generational generalizations. pic.twitter.com/BVWyp9wT3B
— Mark Graban (@MarkGraban) August 31, 2017
2 data points are not a trend. A metric "improving 2 quarters in a row" — 3 data points — is also not statistically significant trend.
— Mark Graban (@MarkGraban) August 28, 2017
#BHAG: It's not about setting a goal. It's about leadership and teamwork. https://t.co/HOHG41v2Hd by @markgraban #Kaizen #Lean
— Maggie Millard (@MaggieMillard88) August 28, 2017
“#Lean Thinking is not a methodology, it's a way of thinking, a way of managing, a way of living. ” https://t.co/SH6eYHejlV
— Mark Graban (@MarkGraban) August 29, 2017
Once a person has decided that “knuckleheads” and “people who don’t care” are the problem at work, can they ever change their minds on that?
— Mark Graban (@MarkGraban) August 29, 2017
Is "high performing" an empty buzzword like "world class?" https://t.co/M1guougzKp
— Mark Graban (@MarkGraban) August 29, 2017
“Horton hospital staff pick up tips on [#Lean and] efficiency from BMW” https://t.co/73oNPXgp9f
— Mark Graban (@MarkGraban) August 29, 2017
Want to #change something in your org.? Build an experiment, not a presentation. Test results are more convincing than bullet points.
— Gary Hamel (@profhamel) August 29, 2017
Teams get dumber when honesty, transparency, candor, and constructive dissent are punished.
— Dan Rockwell (@Leadershipfreak) August 29, 2017
insurance company pays me $1 to walk 10,000 steps a day. No credit for biking / lifting. Symbolic of our low aspirations for healthcare
— Paul M (@p_millerd) August 28, 2017
“Don't Blame The Person, Look At Your Process” – a lesson from Dr. #Deming that applies anywhere… https://t.co/dHooPhIx4Q
— Mark Graban (@MarkGraban) August 30, 2017
A Retired Hospital CEO Shares the Employee Feedback That was "A Bucket of Cold Water to the Face." https://t.co/J1l2GYmJXG
— Mark Graban (@MarkGraban) August 30, 2017
Thanks to Laura Townsend from @batzpatientsafe for our @KaiNexus webinar today. Recording coming soon. Their guides https://t.co/WYuDVcunMJ pic.twitter.com/Zlu5hpmakC
— Mark Graban (@MarkGraban) August 30, 2017
These "actions" won't help, though –> “Kudos to Quebec for vowing action on wait times” https://t.co/mQnnDrjo8t
— Mark Graban (@MarkGraban) August 30, 2017
Book Review: Practicing Lean https://t.co/PQx7Z3Iy2m
— Dan Markovitz (@danmarkovitz) August 30, 2017
Hope to see you there! https://t.co/rxq8JO35DA
— Mark Graban (@MarkGraban) August 31, 2017
I'm looking forward to a great #Agile Day #Chicago – https://t.co/FUcyanjq19 – October 6, I'll be speaking & doing a workshop on the 5th
— Mark Graban (@MarkGraban) August 31, 2017
Hospital is “offering workers incentives for presenting ideas that save money or generate additional revenue” https://t.co/1ScISxTaBS
— Mark Graban (@MarkGraban) August 31, 2017
“[Toyota] made it clear that it needed executive level support & org-wide culture that cherished talking problems” https://t.co/rlNOh6Xdox
— Mark Graban (@MarkGraban) August 31, 2017
“If you don’t want to get any better – if you are satisfied with results – you can’t do anything differently.” https://t.co/rlNOh6Xdox
— Mark Graban (@MarkGraban) August 31, 2017
That doesn't mean others will follow suit — “Our job as the #Lean Community is to showcase their achievements” https://t.co/j0lWFEEmuJ
— Mark Graban (@MarkGraban) August 31, 2017
It's way more complicated than this: “managers in multinationals proved incapable of doing simple arithmetic” https://t.co/j0lWFEEmuJ #Lean
— Mark Graban (@MarkGraban) August 31, 2017
“Toyota… taught us how to reduce our construction time by 48% from 120 days per house to 61 days per house.” https://t.co/rlNOh6Xdox #Lean
— Mark Graban (@MarkGraban) August 31, 2017
“Apple often tests different designs ” https://t.co/sZYKKn0U36
— Mark Graban (@MarkGraban) August 31, 2017
🔊 Listen Now: Wells Fargo Acknowledges Creation Of Nearly Twice As Many Possible Fake Accounts https://t.co/pRk2oDpaLD
— Mark Graban (@MarkGraban) August 31, 2017
“modeled after ideas used by Intermountain Healthcare, a Utah-based medical network, and Toyota Production System” https://t.co/weNTjPV4E2
— Mark Graban (@MarkGraban) August 31, 2017
“resources have been brought in from all over the state and all over the nation to help us” https://t.co/SErOxGj2fe
— Mark Graban (@MarkGraban) September 1, 2017
“We feel we are being neglected by government. Like they don’t care,” https://t.co/bw3NUb652S
— Mark Graban (@MarkGraban) September 1, 2017
Good for any company to do: “We want to focus on benefits.” #Lean #LeanStartup https://t.co/hnsOzPD1eY
— Mark Graban (@MarkGraban) September 1, 2017
The WordPress Plugin is not called "Ethical Page Views" since it encourages you to put fake numbers in… pic.twitter.com/Y9EflUyalU
— Mark Graban (@MarkGraban) September 1, 2017
Over $2600 raised now for @batzpatientsafe through our book and audiobook "Practicing #Lean" – get it today… https://t.co/APtsp1WWve pic.twitter.com/lsqBITLQKl
— Mark Graban (@MarkGraban) September 1, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.