Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
#QualityQuote #QualityQuoteOfTheWeek #ThursdayThoughts pic.twitter.com/Qwu4bPUUmY
— Juran (@Juran_Institute) July 13, 2017
The manager's only reason for being is to develop others.
— Tom Peters (@tom_peters) August 1, 2017
That false dichotomy is incorrect regardless of how often its repeated. Thanks for calling it out. https://t.co/j0W29B7VR3
— Mark Graban (@MarkGraban) August 1, 2017
"One reason, certainly, is that General Motors has a history of disappointing investors" https://t.co/5VHbDZ8Xu9
— Mark Graban (@MarkGraban) July 31, 2017
Hospital pharmacist interested in #Lean: "our hospital has no processes. it's unsafe, I wouldn't want family member to be in our ICU."
— Mark Graban (@MarkGraban) July 31, 2017
Clever – song titles that evoke #Lean thoughts… Gemba Playlist: https://t.co/K73HUxRM8i
— Mark Graban (@MarkGraban) July 31, 2017
At least the subheadline also mentioned patient outcomes. Safety & quality first. https://t.co/5cJlzo1Dp7
— Mark Graban (@MarkGraban) July 31, 2017
Maybe the problem is thinking of "employee engagement" as a program instead of a way of leading and improving every day. https://t.co/kmAGXrQviu
— Mark Graban (@MarkGraban) July 31, 2017
So USA Today thinks people still wear 3-piece suits to office jobs?? pic.twitter.com/3k7OXENgwk
— Mark Graban (@MarkGraban) July 31, 2017
Studer Group What's Right in Healthcare
I had the chance to attend their 15th annual “What's Right in Healthcare” event and conference, giving a talk on Thursday about continuous improvement. Here are some of my tweets from Chicago:
Very happy to be here at #WRIHC2017!! https://t.co/GWHww2PJQz
— Mark Graban (@MarkGraban) August 1, 2017
Next up at #WRIHC2017: Craig Deao, author of The E-Factor: How Engaged Patients, Clinicians… https://t.co/LFaUryxmOq via @amazon
— Mark Graban (@MarkGraban) August 1, 2017
Deao: Nursing is the most respected profession, but also the least engaged, amongst professionals. We need to do better. #WRIHC2017
— Mark Graban (@MarkGraban) August 1, 2017
Some burnout comes from “We’ve processed improved them” – yeah, we shouldn’t be doing that TO people. Work WITH them. #WRIHC2017 #Lean
— Mark Graban (@MarkGraban) August 1, 2017
Deao: "If you’re accountable for 4000 things, you’re not getting anything done." #WRIHC2017 Sounds like #Lean "strategy deployment" too
— Mark Graban (@MarkGraban) August 1, 2017
Deao: "Accountability without training = cruelty" #WRIHC2017 Reminds me of Dr. #Deming asking "by what method?" Need more than goals.
— Mark Graban (@MarkGraban) August 1, 2017
Deao: "The difference between excellence and mediocrity is often a matter of consistency" in leader behaviors & practices #WRIHC2017
— Mark Graban (@MarkGraban) August 1, 2017
Craig Deao #WRIHC2017 – organizations don't change, people change pic.twitter.com/b15bkt96xy
— Mark Graban (@MarkGraban) August 1, 2017
“You can be both right and unsuccessful.” – Jim O’Loughlin, quoted by Craig Deao #WRIHC2017
— Mark Graban (@MarkGraban) August 1, 2017
I'd add that "wait and see" isn't a great strategy for uncertain times. #WRIHC2017 pic.twitter.com/6XdXKi7GwG
— Mark Graban (@MarkGraban) August 1, 2017
Deao: “Small is beautiful if you’re trying to change.” I'd add small changes are a great strategy to get started with big change #WRIHC2017
— Mark Graban (@MarkGraban) August 1, 2017
We need improvement AND innovation. Improve today and invent the future. #WRIHC2017 pic.twitter.com/aGIrGlydG1
— Mark Graban (@MarkGraban) August 1, 2017
"Nobody fights their own ideas."
– @cdeao #engagement @studergroup #wrihc2017 pic.twitter.com/COkfAENBNi
— Thomas Dahlborg (@tdahlborg) August 1, 2017
Deao: "There's tens of millions of cost each year in turnover for some big health systems… focus on reducing that." #WRIHC2017 #Lean
— Mark Graban (@MarkGraban) August 1, 2017
Deao: "You can’t change anyone – to be sustainable, change is always intrinsically motivated." #WRIHC2017 #Lean
— Mark Graban (@MarkGraban) August 1, 2017
Your job as an engaging leader is to help people find ideas not direct or dictate to them. #WRIHC2017
— Mike Heenan (@M_Heenan) August 1, 2017
Col. Michael Place says: if we are not rounding with (talking with) our patients we are denying ourselves the gift of feedback. #WRIHC2017
— Louise Palmer (@louisepalmer0) August 1, 2017
This – #WRIHC2017 #lean #patientsafety pic.twitter.com/hvKlnje6lt
— Mark Graban (@MarkGraban) August 1, 2017
#Deming – #WRIHC2017 pic.twitter.com/Vi98gKYTew
— Mark Graban (@MarkGraban) August 1, 2017
Human error can be expected due to complexity but avoided due to standardized process performance -Dave Marshall #WRIHC2017 #reliability
— Frank Farkash (@Frankfarkash) August 1, 2017
Example of the "normalization of deviance." #HRO #WRIHC2017 pic.twitter.com/8zoHzQYWtA
— Mark Graban (@MarkGraban) August 1, 2017
TJC: 80% of errors caused by miscommunication in transition. Not just fluffy stuff- pt. engagement & Team Communication matter #WRIHC2017
— Jason Phibbs (@jtphibbs) August 1, 2017
Bob Murphy: "Make it easy [for patients] to complain." Otherwise, they might just leave and never come back. #WRIHC2017
— Mark Graban (@MarkGraban) August 1, 2017
Too many healthcare organizations have 1000 unaligned projects. I see too much of that too. #WRIHC2017 pic.twitter.com/QnH8WCVB3f
— Mark Graban (@MarkGraban) August 2, 2017
Always great to see run charts. #WRIHC2017 pic.twitter.com/U1LMNNbUrK
— Mark Graban (@MarkGraban) August 2, 2017
Column charts are harder to read than run charts. This seems to be fluctuating, not decreasing though. pic.twitter.com/nBOSqbQJs7
— Mark Graban (@MarkGraban) August 2, 2017
“If I lead with humility and treat every individual with respect,” am I more likely to improve performance? #WRIHC2017 #Lean @ShingoPrize
— Mark Graban (@MarkGraban) August 2, 2017
DePriest: We work to "create constancy of purpose” – a #Deming expression. #WRIHC2017
— Mark Graban (@MarkGraban) August 2, 2017
Top quote reminds me of "motivational interviewing." When Change talk exceeds Sustain talk, you can make progress. pic.twitter.com/tbmBF3D2ke
— Mark Graban (@MarkGraban) August 2, 2017
Amy's system went from 19th %tile in employee engagement to 86th in one year. Sustained 3 years. #WRIHC2017 pic.twitter.com/iBLsFbkbW0
— Mark Graban (@MarkGraban) August 2, 2017
Knowledge, fact, having the "right" answer is rarely ever enough for personal or organizational change. #WRIHC2017 pic.twitter.com/7LOfeeiKbb
— Mark Graban (@MarkGraban) August 2, 2017
Dr. Don Berwick advocated for "#Kaizen" in healthcare in 1989, New England Journal of Medicine #WRIHC2017 pic.twitter.com/w7KMtPx0pH
— Mark Graban (@MarkGraban) August 3, 2017
Nurses from @StFrancisHealth explain their culture of continuous improvement so well – #WRIHC2017 pic.twitter.com/gHR5bEx2m2
— Mark Graban (@MarkGraban) August 3, 2017
An effective culture of improvement shifts from suggestion boxes to more transparent, visual methods that engage people – WRIHC2017 pic.twitter.com/9jAzvysAMP
— Mark Graban (@MarkGraban) August 3, 2017
A leader's investment in developing her team's problem solving skills pays off, allowing her to be more strategic – #WRIHC2017 pic.twitter.com/ZdPGF49mfL
— Mark Graban (@MarkGraban) August 3, 2017
Engaging people in meaningful change makes all the difference @MarkGraban #WRIHC2017 pic.twitter.com/Mwkglt6xWQ
— Louise Palmer (@louisepalmer0) August 3, 2017
We're kicking off the last day of #WRIHC2017 with a strategic session about leadership competencies. @cdeao @MarkGraban @InnosightTeam pic.twitter.com/sCrIWGCSaL
— Studer Group (@studergroup) August 3, 2017
Closing out #WRIHC2017 is @isaaclidsky pic.twitter.com/120j9NtyxH
— Mark Graban (@MarkGraban) August 3, 2017
"Fear replaces the unknown with the awful." @isaaclidsky #WRIHC2017 pic.twitter.com/zWTqKM9XuU
— Mark Graban (@MarkGraban) August 3, 2017
"I was believing the fictions of my fears." @isaaclidsky #WRIHC2017
— Mark Graban (@MarkGraban) August 3, 2017
"You will not get from A to Z if you don't get first from A to B." @isaaclidsky #WRHIC2017
— Mark Graban (@MarkGraban) August 3, 2017
Other Topics:
From the @KaiNexus blog: Why Process Control Charts are a Roadmap to Improvement https://t.co/jv2PQB54bN
— Mark Graban (@MarkGraban) August 2, 2017
$2200 raised so far for @batzpatientsafe: Practicing #Lean – A Book About Our Lean Journeys – Mark Graban https://t.co/APtsp1WWve pic.twitter.com/qIzmE8fvYe
— Mark Graban (@MarkGraban) August 2, 2017
10 key challenges from Peter Senge's 'The Dance of Change" book https://t.co/eCfM5oABfP pic.twitter.com/H7UnLSqU71
— Mark Graban (@MarkGraban) August 2, 2017
The Best Path to Long-Term Change Is Slow, Simple and Boring – #Kaizen https://t.co/Gfp0k2hH2g pic.twitter.com/M0VAuM0DwC
— Mark Graban (@MarkGraban) August 2, 2017
Cathy Stirling supervisor says "we huddle every day, we resisted at first, now we can't imagine not having it" pic.twitter.com/grVIpHgCSf
— Nate Hurle (@NateHurle) August 3, 2017
In the practice of #Lean, leaders should help connect measures to mission, connect processes to purpose.
— Mark Graban (@MarkGraban) August 3, 2017
Potential clients aren't usually this blunt: "The #Lean training is on hold for now due to the political issues surrounding healthcare"
— Mark Graban (@MarkGraban) August 3, 2017
Very helpful that @AmericanAir added this visual. Customers always had to ask each other what groups are boarding. pic.twitter.com/wdOHfNG6M3
— Mark Graban (@MarkGraban) August 3, 2017
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