Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Airports should ban all bagel shops. It always smells like burnt bagels near them. 🔥
— Mark Graban (@MarkGraban) August 4, 2017
"special interests that lobby to avoid disclosing embarrassing information about health care quality.”
— Mark Graban (@MarkGraban) August 4, 2017
Manage people not labels. Article by @cdeao https://t.co/caAkPKBeGl
— Mark Graban (@MarkGraban) August 4, 2017
I get tired of hearing that #Lean is just another tool in the toolbox… does that incomplete understanding of Lean hold people back? pic.twitter.com/A0oCK0b8hU
— Mark Graban (@MarkGraban) August 7, 2017
There are no easy answers. #Lean principles are consistent, but there are many paths from here to there… https://t.co/cbhKHq7lxA
— Mark Graban (@MarkGraban) August 7, 2017
Why #ProcessControlCharts are a Roadmap to Improvement https://t.co/3yCNXruEZY by @MattBanna #ContinuousImprovement #Lean
— KaiNexus (@KaiNexus) August 7, 2017
“Any piece of criticism you get comes along with hidden baggage of unknown circumstances. ” https://t.co/XzdBjbjWA0
— Mark Graban (@MarkGraban) August 7, 2017
@jmiller_kaizen reviews Tracey & Ernie Richardson's new book, "The Toyota Engagement Equation." https://t.co/cLGKh9Niok #ToyotaEE pic.twitter.com/WUPUCFyTIx
— Gemba Academy (@GembaAcademy) August 7, 2017
Dishwashers matter. Love Bourdain's advice: Respect the people you work with who work hard . . . shut up and learn https://t.co/Uqaq714vDH
— Zeynep Ton (@zeynepton) August 7, 2017
"It’s not just maintenance that our society fails to appreciate; it’s also the maintainers themselves."Good article. https://t.co/rX4hFjB0y3
— Zeynep Ton (@zeynepton) August 7, 2017
Thanks to @IowaLean for bringing me here today – #Lean pic.twitter.com/4XSogifblF
— Mark Graban (@MarkGraban) August 8, 2017
"The CEO has not learned that [#Lean] is not work that can be delegated."
— Mark Graban (@MarkGraban) August 8, 2017
Hospital CEO: “I wish I would have come across [#Lean] earlier in my career… I would have been a different leader for a longer time.”
— Mark Graban (@MarkGraban) August 8, 2017
“Much of what I did I now regret,” said Mr. Burr, 72 years old, who is now retired.https://t.co/wHd5uEIOFB
— Mark Graban (@MarkGraban) August 8, 2017
Happening next week! Join us for #QualityCafe with @MarkGraban to learn about standardizations that make sense! https://t.co/PjeYyOPIvO pic.twitter.com/IMD1UtIksM
— BCPSQC (@BCPSQC) August 8, 2017
Hmmm — “We’re not having enough time to maintain our equipment because it’s just running continuously,” https://t.co/juhbG7K2bv
— Mark Graban (@MarkGraban) August 8, 2017
“The situation turned from bad to embarrassing… opened the suggestion box and found it full of dust.” https://t.co/juL4oSztBw
— Mark Graban (@MarkGraban) August 8, 2017
Greater #Boston #FoodBank uses #Lean and #TPS methods to reduce hunger, with help from @Toyota #volunteers & @babson https://t.co/Pm6k8tIzeE pic.twitter.com/J6EwoCjQ8U
— LeanSixSigmaforGood (@Lean6Sigma4Good) August 6, 2017
I'm teaching the "Better Metrics"
class on Tuesday. Learn and have fun. https://t.co/5EZbwWXReL— Mark Graban (@MarkGraban) August 9, 2017
My dad is taking delivery of the very first Chevy Bolt that his dealer has received. pic.twitter.com/0vEAEFSoQE
— Mark Graban (@MarkGraban) August 9, 2017
Learn how to maximize the benefits of #Lean daily management – https://t.co/xzLMmZB7BK pic.twitter.com/14gbYwzfo7
— Karen Martin (@KarenMartinOpEx) August 9, 2017
Lower price on Amazon now: Practicing #Lean: Learning How to Learn How … by Mark Graban for $14.99 https://t.co/eYPPk3EzTm
— Mark Graban (@MarkGraban) August 10, 2017
What you do #TODAY can #improve all your #TOMORROWS pic.twitter.com/x9SSfkw78L
— Real Marsha Wright (@marshawright) August 10, 2017
Warren Stokes in our @KaiNexus webinar: For the 10%, "just let the ideas flow!" without worrying too much about alignment. #Lean #Kaizen pic.twitter.com/hmFV5VAuzA
— Mark Graban (@MarkGraban) August 10, 2017
I love this slide used by Warren Stokes in our @KaiNexus webinar. Too many metrics "dashboards" are really "crashboards." #Lean pic.twitter.com/KhH1XEpXN8
— Mark Graban (@MarkGraban) August 10, 2017
#A3 example used by Warren Stokes in @KaiNexus webinar… feeding a baby and improving how that's done. #Lean #Improve pic.twitter.com/hwjSBWQYjt
— Mark Graban (@MarkGraban) August 10, 2017
"Each percent [increase] in RN turnover will cost the average hospital an additional $410,500 [per year]"https://t.co/mzqD7yG8FQ
— Mark Graban (@MarkGraban) August 10, 2017
Read & Commented: No Time for Gemba Walks? Spend More Time On Gemba Walks. #Lean https://t.co/46qC9CSQ7y
— Mark Graban (@MarkGraban) August 10, 2017
My post for @kainexus: If You’re Going to Set a Goal, Make it Big, Hairy, and Audacious https://t.co/uBkSaiYr7f citing @quint_studer
— Mark Graban (@MarkGraban) August 11, 2017
This is an excellent paper, not just for those in healthcare. Many lessons for #Lean #leanstartup #kaizen https://t.co/OBW0QwiP8h
— Mark Graban (@MarkGraban) August 11, 2017
Motivational Interviewing Resources – Mark Graban https://t.co/ZXI8NkokVH
— Mark Graban (@MarkGraban) August 11, 2017
For 5+ years now putting MI concepts into my #Lean executive #recruiting process. Major improvement on all metrics clients value. https://t.co/9qOOR7fX7q
— Adam Zak (@LeanRecruiter) August 11, 2017
"80% of the ideas of what you need to move from A to B (improve) lies in the heads of your front line workers" @alangrobinson pic.twitter.com/qklBmVXmnJ
— New England Lean (@NELeanguy) August 11, 2017
Think Outside the Electronic Suggestion Box – #lean #kaizen https://t.co/uAUinWktjJ
— Mark Graban (@MarkGraban) August 11, 2017
“consumer pays amount negotiated between the PBM and CVS even if that amount exceeds the price without insurance,” https://t.co/l8ga8jUut7
— Mark Graban (@MarkGraban) August 11, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.