The State of This Restaurant’s Suggestion Box Didn’t Really Surprise Me Much

Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on “Motivational Interviewing” (as I had previewed here) and talking with a lot of great folks (familiar faces and new connections). A group of us, including friends and previous podcast guests¬†Mike Orzen, Karyn Ross, joined me, some other folks, and future podcast guests Tracey and Ernie Richardson (their new book, The Toyota Engagement Equation,¬†is out soon). After … Continue reading The State of This Restaurant’s Suggestion Box Didn’t Really Surprise Me Much