Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on “Motivational Interviewing” (as I had previewed here) and talking with a lot of great folks (familiar faces and new connections). A group of us, including friends and previous podcast guests Mike Orzen, Karyn Ross, joined me, some other folks, and future podcast guests Tracey and Ernie Richardson (their new book, The Toyota Engagement Equation, is out soon). After … Continue reading The State of This Restaurant’s Suggestion Box Didn’t Really Surprise Me Much