Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on “Motivational Interviewing” (as I had previewed here) and talking with a lot of great folks (familiar faces and new connections). A group of us, including friends and previous podcast guests Mike Orzen, Karyn Ross, and me, joined some … Continue reading The State of This Restaurant’s Suggestion Box Didn’t Really Surprise Me Much