Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
We laugh at this on Veep, but 1st edition of @leanhospitals & Liker's The Toyota Way had typos on page 1. #NotLean pic.twitter.com/0tc8lYBHcS
— Mark Graban (@MarkGraban) June 27, 2017
I'm guessing that "Manuel Typewriter" is a joke :-) pic.twitter.com/oGDfUM6KSr
— Mark Graban (@MarkGraban) July 8, 2017
I'll be speaking in Iowa August 8 — #Lean Healthcare Exchange 2017 https://t.co/jTBnEVDlJB
— Mark Graban (@MarkGraban) June 26, 2017
Ask Us Anything! How to Get Leadership Buy-In and Plan Kaizen Events – me & @GregHJacobson https://t.co/dU1W5LZXAK
— Mark Graban (@MarkGraban) June 27, 2017
"The concept of safety as a box-checking enterprise is lethal" to future pts. Berwick "Lack of ldrship" = #PatientSafety barrier. O'Neill. https://t.co/Q16FIRasUf
— Value Capture LLC (@ValueCapture1) June 27, 2017
"Mgmt understood obligation was to manufacture 2,600 upskilled and reskilled employees equipped for new careers." https://t.co/oJtgfqBhcr
— Mark Graban (@MarkGraban) June 27, 2017
Good to see –> “Years ago, it dropped its clean-desk policy banning plants, family photographs and food,” https://t.co/T9BElmFpXd
— Mark Graban (@MarkGraban) June 27, 2017
“As dangerous as nuclear weapons are, you’d think the management running them would prioritize #safety.” https://t.co/oCQcfIu72A
— Mark Graban (@MarkGraban) June 28, 2017
Sorta like 5S and standardized work for your refrigerator and food safety… https://t.co/xsyO4bY8Pd
— Mark Graban (@MarkGraban) June 28, 2017
“continues to baffle me organizations don’t take improvement software as seriously as they take their… [EMR].” https://t.co/UR6n0U2L5E
— Mark Graban (@MarkGraban) June 29, 2017
Maslow' hierarchy of improvement: if employees feel not listened to about safety concerns, they likely won't speak up about small problems
— Mark Graban (@MarkGraban) June 29, 2017
Practicing what I preach – helping a client improve their improvement orientation sessions. #lean #kaizen pic.twitter.com/hreepyAqsS
— Mark Graban (@MarkGraban) June 29, 2017
And our test worked. No side effects. Good change. #lean #kaizen pic.twitter.com/0IiNge7WAt
— Mark Graban (@MarkGraban) June 29, 2017
I had missed this news: ThedaCare Names Imran Andrabi, MD New President And CEO https://t.co/oXk28iRVrs
— Mark Graban (@MarkGraban) June 29, 2017
Thanks to @StoreSMARTfan for continuing to be an advertiser on my https://t.co/p0f84kOvjL site pic.twitter.com/JVQOKqlaBf
— Mark Graban (@MarkGraban) June 29, 2017
Sayings of the #Lean Fathers – From the https://t.co/nATu7ttei7 blog, but great #Lean quotes for anyone… https://t.co/vIJtgTWOlL
— Mark Graban (@MarkGraban) June 29, 2017
"We are doomed to failure without a daily destruction of our various preconceptions." – Taiichi Ohno https://t.co/7rNtqJ1pF1
— Lean Startup Co. (@leanstartup) June 30, 2017
Many downsides to work travel and nights away from home. Sometimes you discover amazing food in unexpected places. pic.twitter.com/tsoDsJSKXF
— Mark Graban (@MarkGraban) June 30, 2017
The other problem is poor quality and 100,000+ Americans dying due to medical error each year. #patientsafety https://t.co/hpIaf9ZHIc
— Mark Graban (@MarkGraban) June 30, 2017
Which processes weren't followed? — Woman finds camera inside her body six months after surgery https://t.co/qqIPE2RBKo
— Mark Graban (@MarkGraban) June 30, 2017
“We may have inadvertently rented a plagiarized duck.” https://t.co/nuXsSq6FrL
— Mark Graban (@MarkGraban) July 1, 2017
D&M uses #Lean practices to engage workers: 10 implemented ideas per employee per year | https://t.co/BNZibVRca8
— Rob van Stekelenborg (@dumontis) July 1, 2017
“Excellent firms don’t believe in excellence – only in constant improvement and constant change.”-Tom Peters #lean #change
— Antonio Stewart (@AntonioStewarts) July 1, 2017
Dr. John Toussaint — Five Changes Great Healthcare Leaders Make to Develop an Improvement Culture Webinar- #Lean https://t.co/eHNOTkIeAi
— Mark Graban (@MarkGraban) July 4, 2017
The biggest barrier is mindset -sounds familiar https://t.co/gulDKUIpMH
— Mark Graban (@MarkGraban) July 4, 2017
“president of Vatican's children's hospital says she cannot believe the health care concerns reported by employees" https://t.co/WPFHWfizVc
— Mark Graban (@MarkGraban) July 5, 2017
Not much WIP or throughput late in lunch time, but tortilla making is continuous flow cooking. #Lean #NotLean? pic.twitter.com/sveS7yL200
— Mark Graban (@MarkGraban) July 5, 2017
Interesting that the Federal Reserve places one big order each year. Zero $2 bills will be made in 2017. pic.twitter.com/gmwI5Pf0z6
— Mark Graban (@MarkGraban) July 6, 2017
Yesterday, at the Fort Worth facility that prints >50% of US currency, they said their scrap rate is about 3% along the way.
— Mark Graban (@MarkGraban) July 6, 2017
How bills are made… I toured here yesterday: U.S. Bureau of Engraving and Printing – U.S. Currency https://t.co/CGBnFjhKpX
— Mark Graban (@MarkGraban) July 6, 2017
Hospital CEO: “Don't be afraid to fail. If you fail, fail quickly and make sure you learn from it. ” https://t.co/r5YOV2BfIi
— Mark Graban (@MarkGraban) July 6, 2017
Fair wages at Whole Foods can't make up for poor operations, writes MIT Sloan's @zeynepton. https://t.co/GrmbDr5INv pic.twitter.com/LiwgjpOjtl
— MIT Sloan (@MITSloan) July 6, 2017
New Toyota headquarters officially opens in Plano https://t.co/hVTiZ5PxDZ
— Mark Graban (@MarkGraban) July 7, 2017
Fudging the numbers, TV ratings edition https://t.co/iyu4jQz02i
— Mark Graban (@MarkGraban) July 7, 2017
And this shows why warning signs are not "visual controls" in terms of actually preventing a problem… #Lean https://t.co/DKKcbtYD03 pic.twitter.com/qiwfbl5kgJ
— Mark Graban (@MarkGraban) July 7, 2017
The mediocre CMS hospital star rating of a hospital advertising "Excellence" at the baseball game tonight. pic.twitter.com/jbNzW95eXP
— Mark Graban (@MarkGraban) July 8, 2017
The hospital advertising "excellence" here is pretty "average" per CMS Hospital Compare. Ah, marketing. pic.twitter.com/15lYvVFKjU
— Mark Graban (@MarkGraban) July 8, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.