Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
“We believe that the person closest to the problem is closest to the solution” – @beyondemanciptn #LeanCoaching Summit
— Mark Graban (@MarkGraban) July 19, 2017
Kaizen is NOT a synonym for Rapid Improvement Events. RIEs are just one form of Kaizen. Yet, too many "belt" trainers don't know this. pic.twitter.com/SyXFujje9J
— Mark Graban (@MarkGraban) July 14, 2017
Starbucks “baristas have complained that understaffing has affected morale and productivity at chains.” https://t.co/9faD7a7WTM pic.twitter.com/LOPCfespd0
— Mark Graban (@MarkGraban) July 14, 2017
"The person isn't qualified." Duh. The problem is not knowing if someone is qualified or fake qualified https://t.co/qQTveK3W7w
— Mark Graban (@MarkGraban) July 14, 2017
Practicing #Lean by Mark Graban [Leanpub PDF/iPad/Kindle] – Free or choose to pay (benefits @batzpatientsafe) https://t.co/YMzh5AS0fC pic.twitter.com/oMAWvFKaAZ
— Mark Graban (@MarkGraban) July 20, 2017
When people CHOOSE to pay more for #PracticingLean via @LeanPub, that's more $ for @batzpatientsafe https://t.co/YMzh5AS0fC pic.twitter.com/Ln0l2mhFUz
— Mark Graban (@MarkGraban) July 19, 2017
"There remain many doctors in senior positions well known for their talents at humiliation." https://t.co/CepgT7qcLU
— Mark Graban (@MarkGraban) July 15, 2017
Management can't MAKE employees solve problems, but it can LET them. @ShingoPrize @gbmp1 @LeanDotOrg @LeanLeaderWay
— Bruce Hamilton (@oldleandude) July 15, 2017
Good article. Leaders need to praise & say good things to & about staff who make small improvements or even just try. #lean #kaizen https://t.co/g9ivk3otRA
— Mark Graban (@MarkGraban) July 16, 2017
A hospital patient's story on Yelp. pic.twitter.com/X1f5BFtOcz
— Mark Graban (@MarkGraban) July 16, 2017
Yet many leaders continue to blame the individual rather than the process #patientsafety #Quality @MarkGraban @tdahlborg @DougDellaPietra https://t.co/TPYC1kGvpv
— Kay Kendall (@kayakendall) July 17, 2017
"ordered a $1 million nuclear medicine camera but never installed it because it was too big for the exam room.” https://t.co/o6d9fjXNMK
— Mark Graban (@MarkGraban) July 17, 2017
"Telling you to do a better job is NOT a method. We have to put a system in place to develop a culture of continuous #improvement " #lean pic.twitter.com/IYboKiOtTX
— Drew Locher (@DrewLocher) July 17, 2017
A new Japanese phrase for me: Ryohin-Joken or ‘necessary process conditions to ensure process capability’ – great concept – #Lean
— Mark Graban (@MarkGraban) July 17, 2017
"self-perpetuating “head down, shut up” culture [in healthcare]?"
https://t.co/CepgT7qcLU— Mark Graban (@MarkGraban) July 17, 2017
I hope this pans out for Tesla and the Model 3 pic.twitter.com/Oj8H0x9uCj
— Mark Graban (@MarkGraban) July 18, 2017
Wisdom – #Lean #Change pic.twitter.com/XIzE1Os1od
— Mark Graban (@MarkGraban) July 18, 2017
The Mysteries of Means and Medians https://t.co/2buSHyPJk6
— Mark Graban (@MarkGraban) July 18, 2017
“The hospital also has supposedly been struggling with an infestation of flies since 2007.” https://t.co/fXgAmt4c3F
— Mark Graban (@MarkGraban) July 18, 2017
“an extraordinary rebellion led by doctors who say they have almost no say in how the hospital is run, lack tools..” https://t.co/KeBtWuUhnI
— Mark Graban (@MarkGraban) July 18, 2017
You're sunk if your #lean talk has too many "I" statements. "I need to implement this." "I need to hit this ROI." Focus on helping others.
— Mark Graban (@MarkGraban) July 19, 2017
The #LeanCoaching Summit is underway @leanfrontiers @LeanDotOrg #lean pic.twitter.com/kGk3Z0VmVQ
— Mark Graban (@MarkGraban) July 19, 2017
#LeanCoffee topics on #LeanCoaching at my table – #Lean pic.twitter.com/wNfupkpOzi
— Mark Graban (@MarkGraban) July 19, 2017
And many sticky notes were consumed. @ourfounder @leanfrontiers @LeanDotOrg #LeanCoaching #LeanCoffee pic.twitter.com/tZEAEu3RGX
— Mark Graban (@MarkGraban) July 19, 2017
If somebody is "resisting" your change idea, trying to rationally explain your position another time is usually not a good strategy. #lean
— Mark Graban (@MarkGraban) July 19, 2017
"When a measure becomes a target, it ceases to be a good measure.”
Goodhart’s Law— Mark Graban (@MarkGraban) July 19, 2017
"there’s product innovation and then process innovation. And I think the real desire here is process innovation"https://t.co/8xRKwNs8Cp
— Mark Graban (@MarkGraban) July 19, 2017
A way to prevent worrying?? –> Take Photos of Stove Dials Before You Leave for Vacation https://t.co/AghhznEViE
— Mark Graban (@MarkGraban) July 19, 2017
Margie Hagenie kicks off her session on asking questions at the #LeanCoaching Summit @leanfrontiers @LeanDotOrg #Lean #Helping pic.twitter.com/6tBz9JTuHk
— Mark Graban (@MarkGraban) July 20, 2017
“22 job cuts [NPs and PAs] were for "better care coordination." What?? How does that help coordination? https://t.co/NvYMGBAsRl
— Mark Graban (@MarkGraban) July 20, 2017
“We’re a company that builds people that just happens to build cars.” @Ernie_san_ on his time at Toyota. #Lean #LeanCoaching Summit
— Mark Graban (@MarkGraban) July 20, 2017
“Standards aren’t meant to constrict you… it’s meant to help see abnormality," says @Tracey_san at #LeanCoaching Summit #Lean
— Mark Graban (@MarkGraban) July 20, 2017
Thought provoking video shared by @ixhd at #LeanCoaching Summit (Denmark TV) https://t.co/KSuR3tJj1n
— Mark Graban (@MarkGraban) July 20, 2017
On his privilege, @ixhd makes a video game analogy, "I play on the easiest setting of life in all dimensions." #LeanCoaching Summit pic.twitter.com/HrgrZeU53u
— Mark Graban (@MarkGraban) July 20, 2017
Your organization is struggling to hire millennials? "Stop calling them millennials" and talk to them, says @ixhd at #LeanCoaching Summit
— Mark Graban (@MarkGraban) July 20, 2017
TPS is “as applicable to apps as it is to automobiles.” #Lean #LeanStartup https://t.co/2wIM4WyfPv
— Mark Graban (@MarkGraban) July 20, 2017
““It was a whitewash. And they didn’t even say sorry [for wrong site surgery],” [the patient] said.” https://t.co/BurqwvptqI
— Mark Graban (@MarkGraban) July 20, 2017
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