Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
“We believe that the person closest to the problem is closest to the solution” – @beyondemanciptn #LeanCoaching Summit
— Mark Graban (@MarkGraban) July 19, 2017
Kaizen is NOT a synonym for Rapid Improvement Events. RIEs are just one form of Kaizen. Yet, too many "belt" trainers don't know this. pic.twitter.com/SyXFujje9J
— Mark Graban (@MarkGraban) July 14, 2017
Starbucks “baristas have complained that understaffing has affected morale and productivity at chains.” https://t.co/9faD7a7WTM pic.twitter.com/LOPCfespd0
— Mark Graban (@MarkGraban) July 14, 2017
"The person isn't qualified." Duh. The problem is not knowing if someone is qualified or fake qualified https://t.co/qQTveK3W7w
— Mark Graban (@MarkGraban) July 14, 2017
Practicing #Lean by Mark Graban [Leanpub PDF/iPad/Kindle] – Free or choose to pay (benefits @batzpatientsafe) https://t.co/YMzh5AS0fC pic.twitter.com/oMAWvFKaAZ
— Mark Graban (@MarkGraban) July 20, 2017
When people CHOOSE to pay more for #PracticingLean via @LeanPub, that's more $ for @batzpatientsafe https://t.co/YMzh5AS0fC pic.twitter.com/Ln0l2mhFUz
— Mark Graban (@MarkGraban) July 19, 2017
"There remain many doctors in senior positions well known for their talents at humiliation." https://t.co/CepgT7qcLU
— Mark Graban (@MarkGraban) July 15, 2017
Management can't MAKE employees solve problems, but it can LET them. @ShingoPrize @gbmp1 @LeanDotOrg @LeanLeaderWay
— Bruce Hamilton (@oldleandude) July 15, 2017
Good article. Leaders need to praise & say good things to & about staff who make small improvements or even just try. #lean #kaizen https://t.co/g9ivk3otRA
— Mark Graban (@MarkGraban) July 16, 2017
A hospital patient's story on Yelp. pic.twitter.com/X1f5BFtOcz
— Mark Graban (@MarkGraban) July 16, 2017
Yet many leaders continue to blame the individual rather than the process #patientsafety #Quality @MarkGraban @tdahlborg @DougDellaPietra https://t.co/TPYC1kGvpv
— Kay Kendall (@kayakendall) July 17, 2017
"ordered a $1 million nuclear medicine camera but never installed it because it was too big for the exam room.” https://t.co/o6d9fjXNMK
— Mark Graban (@MarkGraban) July 17, 2017
"Telling you to do a better job is NOT a method. We have to put a system in place to develop a culture of continuous #improvement " #lean pic.twitter.com/IYboKiOtTX
— Drew Locher (@DrewLocher) July 17, 2017
A new Japanese phrase for me: Ryohin-Joken or ‘necessary process conditions to ensure process capability’ – great concept – #Lean
— Mark Graban (@MarkGraban) July 17, 2017
"self-perpetuating “head down, shut up” culture [in healthcare]?"
https://t.co/CepgT7qcLU— Mark Graban (@MarkGraban) July 17, 2017
I hope this pans out for Tesla and the Model 3 pic.twitter.com/Oj8H0x9uCj
— Mark Graban (@MarkGraban) July 18, 2017
Wisdom – #Lean #Change pic.twitter.com/XIzE1Os1od
— Mark Graban (@MarkGraban) July 18, 2017
The Mysteries of Means and Medians https://t.co/2buSHyPJk6
— Mark Graban (@MarkGraban) July 18, 2017
“The hospital also has supposedly been struggling with an infestation of flies since 2007.” https://t.co/fXgAmt4c3F
— Mark Graban (@MarkGraban) July 18, 2017
“an extraordinary rebellion led by doctors who say they have almost no say in how the hospital is run, lack tools..” https://t.co/KeBtWuUhnI
— Mark Graban (@MarkGraban) July 18, 2017
You're sunk if your #lean talk has too many "I" statements. "I need to implement this." "I need to hit this ROI." Focus on helping others.
— Mark Graban (@MarkGraban) July 19, 2017
The #LeanCoaching Summit is underway @leanfrontiers @LeanDotOrg #lean pic.twitter.com/kGk3Z0VmVQ
— Mark Graban (@MarkGraban) July 19, 2017
#LeanCoffee topics on #LeanCoaching at my table – #Lean pic.twitter.com/wNfupkpOzi
— Mark Graban (@MarkGraban) July 19, 2017
And many sticky notes were consumed. @ourfounder @leanfrontiers @LeanDotOrg #LeanCoaching #LeanCoffee pic.twitter.com/tZEAEu3RGX
— Mark Graban (@MarkGraban) July 19, 2017
If somebody is "resisting" your change idea, trying to rationally explain your position another time is usually not a good strategy. #lean
— Mark Graban (@MarkGraban) July 19, 2017
"When a measure becomes a target, it ceases to be a good measure.”
Goodhart’s Law— Mark Graban (@MarkGraban) July 19, 2017
"there’s product innovation and then process innovation. And I think the real desire here is process innovation"https://t.co/8xRKwNs8Cp
— Mark Graban (@MarkGraban) July 19, 2017
A way to prevent worrying?? –> Take Photos of Stove Dials Before You Leave for Vacation https://t.co/AghhznEViE
— Mark Graban (@MarkGraban) July 19, 2017
Margie Hagenie kicks off her session on asking questions at the #LeanCoaching Summit @leanfrontiers @LeanDotOrg #Lean #Helping pic.twitter.com/6tBz9JTuHk
— Mark Graban (@MarkGraban) July 20, 2017
“22 job cuts [NPs and PAs] were for "better care coordination." What?? How does that help coordination? https://t.co/NvYMGBAsRl
— Mark Graban (@MarkGraban) July 20, 2017
“We’re a company that builds people that just happens to build cars.” @Ernie_san_ on his time at Toyota. #Lean #LeanCoaching Summit
— Mark Graban (@MarkGraban) July 20, 2017
“Standards aren’t meant to constrict you… it’s meant to help see abnormality," says @Tracey_san at #LeanCoaching Summit #Lean
— Mark Graban (@MarkGraban) July 20, 2017
Thought provoking video shared by @ixhd at #LeanCoaching Summit (Denmark TV) https://t.co/KSuR3tJj1n
— Mark Graban (@MarkGraban) July 20, 2017
On his privilege, @ixhd makes a video game analogy, "I play on the easiest setting of life in all dimensions." #LeanCoaching Summit pic.twitter.com/HrgrZeU53u
— Mark Graban (@MarkGraban) July 20, 2017
Your organization is struggling to hire millennials? "Stop calling them millennials" and talk to them, says @ixhd at #LeanCoaching Summit
— Mark Graban (@MarkGraban) July 20, 2017
TPS is “as applicable to apps as it is to automobiles.” #Lean #LeanStartup https://t.co/2wIM4WyfPv
— Mark Graban (@MarkGraban) July 20, 2017
““It was a whitewash. And they didn’t even say sorry [for wrong site surgery],” [the patient] said.” https://t.co/BurqwvptqI
— Mark Graban (@MarkGraban) July 20, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.