Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
2 data point comparisons don't tell you very much… what are the trends? Are any changes statistically significant? pic.twitter.com/MlsCmpZeIq
— Mark Graban (@MarkGraban) June 2, 2017
“No policymakers or commentators questioned why 40% of hospitals would sit out this opportunity to improve care.” https://t.co/pjnw3HVtm2
— Mark Graban (@MarkGraban) May 28, 2017
Is that really root cause yet? "The root cause was a power supply issue which our affected our IT systems" https://t.co/rpj0BbsIDe
— Mark Graban (@MarkGraban) May 29, 2017
Earlier said "root cause" power supply? “inexperienced staff outsourced 2 India didn’t know 2 launch back up system” https://t.co/pFtmT4sWrO
— Mark Graban (@MarkGraban) May 29, 2017
“Source told The Sun that problem could have been avoided had staff kick-started back-up system sooner” https://t.co/kzuwjUkqLV
— Mark Graban (@MarkGraban) May 29, 2017
“a culture where emphasis is placed on assigning blame for problems rather than seeking solutions for improvement,” https://t.co/hEG7vc6kVN
— Mark Graban (@MarkGraban) May 29, 2017
Having your own business is great. Until you spend 2 hours on a holiday trying to convince Apple to replace your lemon MacBook. pic.twitter.com/d3drgtO9IZ
— Mark Graban (@MarkGraban) May 29, 2017
“medical errors can’t solely be attributed to bad doctors. Most are the result of systemic problems ” https://t.co/hEG7vc6kVN
— Mark Graban (@MarkGraban) May 29, 2017
2 defective products of about the same value: @KitchenAidUSA replaced dishwasher without hesitation. @Apple won't even consider it. Awful
— Mark Graban (@MarkGraban) May 29, 2017
"Islands of excellence exist, but there is too much variability and inconsistent performance in quality, safety…" https://t.co/yeA3r4dtLe
— Mark Graban (@MarkGraban) May 29, 2017
“Why are we still killing so many patients? Call it the “three I’s”: invisibility, inertia and income.” https://t.co/pjnw3HVtm2
— Mark Graban (@MarkGraban) May 29, 2017
#Lean What Makes a Great Sensei? – By Pascal Dennis (bio) My last blog (“Beware Prizes, Belts & Self-Appointed … https://t.co/YXoPnmT0MO
— Lean Pathways Inc. (@LeanPathways) May 30, 2017
Using Lean to Rapidly and Sustainably Transform a Behavioral Health Crisis Program: Impact on Throughput and Safety https://t.co/8t5Ihy5RyZ pic.twitter.com/01Y6jl2sgy
— Catalysis (@HCValue) May 29, 2017
No info is better than bad data? Fitness Trackers: Good at Measuring Heart Rate, Not So Good At Measuring Calories https://t.co/J5ecuKWygj
— Mark Graban (@MarkGraban) May 30, 2017
“MDs find themselves forced to argue that there is “business case” for reducing CA-BSI’s in the pediatric ICU.” https://t.co/lBHh7WRDwU
— Mark Graban (@MarkGraban) May 30, 2017
“controversy over simultaneous surgery… bad soap opera,’ competing egos, pettiness, & overall lack of leadership.” https://t.co/QghPgzoQuJ
— Mark Graban (@MarkGraban) May 30, 2017
I agree with @quint_studer on this. Dr #Deming used to teach this idea too. Stop demotivating people. pic.twitter.com/oElyTaaOQ7
— Mark Graban (@MarkGraban) May 30, 2017
Not the most elegant sign at the @Apple Store. And it's been up for a while. How the mighty fall… pic.twitter.com/HuhWJzHTqA
— Mark Graban (@MarkGraban) May 30, 2017
It just occurred to me that the @Apple Store doesn't follow Apple's own wi-fi security recommendations. pic.twitter.com/a83fG61GQt
— Mark Graban (@MarkGraban) May 30, 2017
The one where hospital execs thought women wearing panty hose wuld "improve professionalism and safety for patients” https://t.co/hysHI9oZ4i
— Mark Graban (@MarkGraban) May 30, 2017
“"For years, [insurance] denied claims based on final diagnoses instead of symptoms. Emergency MDs fought back” https://t.co/oPGASLdXhZ
— Mark Graban (@MarkGraban) May 30, 2017
“Collaborative. Respectful. A place to dream and do… just a few words that describe what life is like at Toyota.” https://t.co/d8ceU7wYrt
— Mark Graban (@MarkGraban) May 30, 2017
"Treats everyone with respect?" https://t.co/pshjJ90pTW
— Mark Graban (@MarkGraban) May 30, 2017
As with most workplace "suggestion boxes," I met almost all of these submissions get ignored. https://t.co/MP4u7Ld0zA
— Mark Graban (@MarkGraban) May 30, 2017
“investigators cited hospital 4 door handles, faucets & other items that suicidal patients could use 2 hang selves” https://t.co/E3Am3BTh0Q
— Mark Graban (@MarkGraban) May 31, 2017
Not the best hotel room design here. At least there are plugs on top of the nightstand. pic.twitter.com/8n3nevTiPB
— Mark Graban (@MarkGraban) May 31, 2017
Plan Do Study Adjust… open offices don't work or just haven't been fully figured out yet? https://t.co/eQWGHPXXLC
— Mark Graban (@MarkGraban) May 31, 2017
Any "advantages" of "toxic bosses" are "short lived." https://t.co/8ZnoHTkuCe
— Mark Graban (@MarkGraban) May 31, 2017
“The hospital did eventually report broken feeding tube to Health Canada, which regulates medical devices, in June” https://t.co/GkZOHVKwIP
— Mark Graban (@MarkGraban) May 31, 2017
“[UnitedHealth knew they] could not produce medical records to validate about 1 in 3 medical conditions ” https://t.co/kA3BQ7XPfK
— Mark Graban (@MarkGraban) May 31, 2017
Honored to be a part of this lineup https://t.co/7zkW8fXK20
— Mark Graban (@MarkGraban) May 31, 2017
Join Dr. Toussaint for a webinar on 5 Great Leadership Behaviors on June 22 at Noon Central time. Register Here: https://t.co/8MNaRDCc0Q pic.twitter.com/9F7mWSI2zp
— Catalysis (@HCValue) May 31, 2017
Happy to have been asked my opinion: Change Management Experts Shares Tips on implementing Powerful change https://t.co/g9xf2ayHkB
— Mark Graban (@MarkGraban) June 1, 2017
A Painful Entry About Healthcare Quality. Thx: @clsolutionsltd @MarkGraban @StanfordMed https://t.co/zfekoQ3oKg
— David Kashmer MD MBA (@DavidKashmer) June 1, 2017
Usually, you're called in to be fired… “[hospital] workers are being called into meetings if they’re being spared” https://t.co/DiHlqMb932
— Mark Graban (@MarkGraban) June 2, 2017
I liked a @YouTube video https://t.co/nuHKjQyDcE Toyota Kaizen Clip
— Mark Graban (@MarkGraban) June 2, 2017
I liked a @YouTube video https://t.co/CJYiNivn9W Kaizen With Ashley
— Mark Graban (@MarkGraban) June 2, 2017
I liked a @YouTube video https://t.co/Kf2OkFHa6E WMC Principle Based Architecture – Rehab
— Mark Graban (@MarkGraban) June 2, 2017
Our book — Practicing Lean – A Book About Our #Lean Journeys – Mark Graban https://t.co/APtsp1WWve pic.twitter.com/xCQ9Kf6IyP
— Mark Graban (@MarkGraban) June 2, 2017
Wonderful leadership from @elonmusk. pic.twitter.com/kbHYdxdeoW
— Jason Fried (@jasonfried) June 2, 2017
… https://t.co/ZM4v0X7Cu1 pic.twitter.com/n2byeDLqRW
— Wellbelove (@wellbelove) June 2, 2017
As I think #Deming said, putting a house fire out does not improve the house https://t.co/uH7bJ8Hs21
— Mark Graban (@MarkGraban) June 2, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.