Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Tweets from the main days of the Lean Healthcare Transformation Summit are included in these two blog posts from the week.
Here are other tweets:
Thanks to world renowned Lean authors who donated signed books for the #LeanPDday in Ottawa. Celebrating Public Service Week! #GoC #gc2020 pic.twitter.com/LJpjTMviOZ
— France Bergeron (@FBergeronLean) June 3, 2017
"Soft skills" aren't easy… and they are darned important https://t.co/q9RwkMdhaL
— Mark Graban (@MarkGraban) June 3, 2017
Grass is cheap to install, but expensive to maintain. Short-term versus long-term decision? https://t.co/5V1LQ3oUYE
— Mark Graban (@MarkGraban) June 3, 2017
Remember Toyota’s Secret: The A3 Report? Here's a link to a free download: https://t.co/Zwxab7ClxT @Toyota pic.twitter.com/qYdmuLCkMF
— MITSloan Mgmt Review (@mitsmr) June 3, 2017
Latest Seth Godin blog, https://t.co/DsnbzY0w18, errors in placing Dr. Deming amongst those who define quality as conformance to req's.
— The Deming Institute (@DemingInstitute) June 2, 2017
Quality-by-Deming:"A product or service possesses quality if it helps someone and enjoys a good and sustainable market," is about systems.
— The Deming Institute (@DemingInstitute) June 3, 2017
The "medical" record? — "these donors’ special status, which is also noted in their medical records." https://t.co/VYDGA5hQtK
— Mark Graban (@MarkGraban) June 3, 2017
If a junior developer accidentally destroys production on their first day, it's *your company's* fault, not theirs. pic.twitter.com/GCYWwBdRIy
— John Feminella (@jxxf) June 3, 2017
Story from software land. Yet many hospitals still think they improve #patientsafety by firing individuals… pic.twitter.com/XaDcPZq6hI
— Mark Graban (@MarkGraban) June 4, 2017
Airline pilot has badge hanger with phone # to call if there is "Accident/Incident." Do hospital staff have clear reaction for a near miss?
— Mark Graban (@MarkGraban) June 4, 2017
I think it's interesting that the deadheading airline pilot next to me seems to be studying the emergency procedures card before takeoff.
— Mark Graban (@MarkGraban) June 4, 2017
I first read @quint_studer's "Hardwiring Excellence" when I got into healthcare in '05. Just read it again. Still very powerful.
— Mark Graban (@MarkGraban) June 4, 2017
It was 5 years ago that I first had copies of @HCKaizen in hand cc @JoeKaizeneer pic.twitter.com/emSutYoL68
— Mark Graban (@MarkGraban) June 5, 2017
a “well-intentioned policy with dangerous consequences for patients.” https://t.co/mqQ7EJsYeL
— Mark Graban (@MarkGraban) June 5, 2017
I'm getting to take a #HCsummit17 workshop on strategy… choosing what to do and NOT DO… reducing "overburden" on the organization pic.twitter.com/nUAQRrsxVp
— Mark Graban (@MarkGraban) June 5, 2017
Respect for people and continuous improvement are the essential pillars of Lean Transformation. #HCSummit17 pic.twitter.com/IjhO5JAv2E
— Steven Shook MD (@StevenShookMD) June 5, 2017
Read and commented: 3 Interview Questions to Gauge Candidates’ Problem-Solving Capacity https://t.co/gVv2fYalsh #Lean via @leandotorg
— Mark Graban (@MarkGraban) June 5, 2017
Is #Lean manufacturing part of their strategy? Kangol struggling after returning plant jobs… https://t.co/P2umpZyTCX
— Mark Graban (@MarkGraban) June 5, 2017
Highlights my work with Amazing cardiac surgery team starting in 2009. #careredesign https://t.co/luZ7tjVIcy
— Jeffrey Thompson (@TWINJT) June 3, 2017
This is true at the strategic level AND at the front-line process improvement level. #Lean #hcsummit17 #Kaizen @ideo pic.twitter.com/KtuWpVwbFE
— Mark Graban (@MarkGraban) June 5, 2017
Great to see @danmarkovitz, @kbjanderson, @HonshaDarril, & Sammy Obara of @honshaorg last night – #HCSummit17 https://t.co/wa0ahzUYDy pic.twitter.com/0pRtmoNujf
— Mark Graban (@MarkGraban) June 6, 2017
“Nearly 500 management positions have been eliminated by the Health and Hospitals Corporation.” https://t.co/kcTSxHhZlk
— Mark Graban (@MarkGraban) June 6, 2017
The effect of standardizing your attire… to the extreme of being identical each day? https://t.co/K0YT3uHPr4
— Mark Graban (@MarkGraban) June 7, 2017
Five Changes Great Healthcare Leaders Make to Develop an Improvement Culture. #HCSummit17 https://t.co/U6PS5uIr9Y
— Steven Shook MD (@StevenShookMD) June 7, 2017
What is TPS? Bobby Graves from Toyota. A culture. An integrated system. Not just for the shop floor. #hcsummit17 pic.twitter.com/6soICfQdu4
— Mark Graban (@MarkGraban) June 7, 2017
Leaders note one thing: Lancaster & his father "very personally involved in Kaizen". That's it, right there. Nice interview @MarkGraban https://t.co/egNTh7Wq6X
— russell watkins (@leansempai) June 8, 2017
Respect for people is the most important #leadership trait. More insights from @PaulDeChantMD. https://t.co/A3nD1f7Lka #lean book #giveaway pic.twitter.com/rAzCfoKUmk
— Katie Anderson (@kbjanderson) June 8, 2017
They are supposedly going to build 500k Teslas a year at their one plant. They need "10-20 more"????? pic.twitter.com/Bwsgug2aLJ
— Mark Graban (@MarkGraban) June 9, 2017
Lessons on #Lean from the Spurs, and How to Get Staff On Board https://t.co/kUTfFj2wsm by @jeff_roussel #ContinuousImprovement #Kaizen
— Gregory Jacobson (@GregHJacobson) June 9, 2017
Serious about problem solving? Dr. Jack Billi keeps his #A3 in his shirt. Where do you keep yours? @alicewlee1 @LeanDotOrg #HCSummit17 pic.twitter.com/2UWgWzlReT
— Lisa Yerian (@LisaYerianMD) June 9, 2017
HOT OFF THE PRESS – @TheLeanStrategy by @DanielJonesLean, @Michael_Balle, @cabillonum & #OrryFiume NOW IN STOCKhttps://t.co/kPix6WE6Fa pic.twitter.com/00NQDA3Y38
— Lean Enterprise Acad (@LeanukDOTorg) June 9, 2017
"Do not punish failure. Punish not learning from failure" — @KevinGoldsmith #leaddev pic.twitter.com/3rVHZfrkP2
— Adrian Howard (@adrianh) June 9, 2017
Amazon discounts: #Lean Hospitals: Improving Quality, Patient Safety, and Employee Engage… https://t.co/kKLoxyDvDV #Amazon
— Mark Graban (@MarkGraban) June 9, 2017
Read & commented — Is your Green Belt Orange? https://t.co/NPcB8jvSK8 #leansigma #sixsigma
— Mark Graban (@MarkGraban) June 9, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.