Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
At National Rental Car, I could get any car I wanted, as long as it was a red Chevy Cruze. Henry Ford would be proud. pic.twitter.com/McJ2Yfsf1Q
— Mark Graban (@MarkGraban) June 20, 2017
Recorded Webinar: "How Hospitals Can Unlock Value and Curb Waste…" – #Lean Blog https://t.co/yniXscbv5b pic.twitter.com/gWOqpUuLcf
— Mark Graban (@MarkGraban) June 22, 2017
My travel companion this week: The #Lean Strategy by @Michael_Balle & @DanielJonesLean, out today pic.twitter.com/KuJWrvdGlo
— Mark Graban (@MarkGraban) June 19, 2017
Start of the new book "The #Lean Strategy" by @Michael_Balle, @DanielJonesLean & others pic.twitter.com/ZLHtFSZjLk
— Mark Graban (@MarkGraban) June 18, 2017
Our book Practicing #Lean now has "free" minimum price, but 100% of proceeds go to @batzpatientsafe https://t.co/YMzh5AS0fC
— Mark Graban (@MarkGraban) June 18, 2017
It's heart warming to see people will choose to pay MORE than suggested price when a book's proceeds go to charity. https://t.co/YMzh5AAoR2 pic.twitter.com/M4Q9b5rv1O
— Mark Graban (@MarkGraban) June 21, 2017
“Stories from the field, with interesting voices and a variety of perspectives” – #Lean https://t.co/MIlZKIWkxB
— Mark Graban (@MarkGraban) June 19, 2017
"It’s not a good place for human beings." https://t.co/CZJs1wpFhX
— Mark Graban (@MarkGraban) June 19, 2017
The irony of a #lean book's arrival. My 6 yr old even asked "why did they send such a large box for one book?!" Looking forward to the read. pic.twitter.com/f1vljtKbph
— Katie Anderson (@kbjanderson) June 23, 2017
“ It is also very easy to turn a lean initiative into some control-freak productivist approach, a risk….” https://t.co/nAmVgBn0DL
— Mark Graban (@MarkGraban) June 19, 2017
When is an MD singularly responsible for a communication error & when is that a SYSTEM issue? Who to sue? https://t.co/E0xcaLyd7W
— Mark Graban (@MarkGraban) June 19, 2017
“Once executives confront [burnout] at an organizational level, they can use organizational measures to address it.” https://t.co/Q9OKG4r7ri
— Mark Graban (@MarkGraban) June 19, 2017
FACT CHECK: “#Lean, which began in auto manufacturing in the 1990s" (more like 1950s) https://t.co/m0skCuEb5f
— Mark Graban (@MarkGraban) June 19, 2017
CEO Mackey: "I am, like, super excited." https://t.co/HNVOnwI0i2
— Mark Graban (@MarkGraban) June 20, 2017
2.5 yrs later Q9 problem solving system strong as ever System solves multiple problems and supports the behaviors in #theccim @EricKleinMD pic.twitter.com/KQzpWxnU2m
— Nate Hurle (@NateHurle) June 20, 2017
Rare sighting of John Shook with a tie and without his @LeanDotOrg ball cap :-) https://t.co/43s7RwRXWI pic.twitter.com/8jt2Z7C9gL
— Mark Graban (@MarkGraban) June 20, 2017
“I thought we were supposed to come up with ideas for reducing costs. I couldn’t think of any.” But then… https://t.co/9oDVOVyVOu
— Mark Graban (@MarkGraban) June 20, 2017
Testing @ericries' new book cover by Marcus Gosling https://t.co/w2Gz27F5dv #leanstartup pic.twitter.com/sJZFSzQ5iM
— Tristan Kromer (@TriKro) June 21, 2017
Insight from workshop attendee: "I learned the difference between data-point driven & truly data-driven management" https://t.co/zxUIPqAiH0
— Mark Graban (@MarkGraban) June 20, 2017
For those of you who love "This is Spinal Tap" like I do. pic.twitter.com/V0f14Rf67P
— Mark Graban (@MarkGraban) June 21, 2017
The process (2nd review by another pathologist) wasn't followed? —> Doctor cut off my breast by mistake https://t.co/kULEQ1TLi5
— Mark Graban (@MarkGraban) June 21, 2017
Speed, agility, flow, rewarding employees based on division goals, not their silo… https://t.co/nT4IoD7rsV
— Mark Graban (@MarkGraban) June 21, 2017
Fees and prices in healthcare rise even when the same value is being provided. Not sustainable. https://t.co/ol2IBtsc4X
— Mark Graban (@MarkGraban) June 21, 2017
Yes, the student always calls the teacher “sensei.” But the teacher never calls him/herself that. It’s. . . unseemly.
— Dan Markovitz (@danmarkovitz) June 21, 2017
OH: "I'm excited we're changing the crap we have now!" See, people like change… when they are engaged & involved. #lean #kaizen
— Mark Graban (@MarkGraban) June 21, 2017
13 #ChangeManagement experts share their top 3 tips on implementing powerful change @JohnPKotter @MarkGraban https://t.co/Wvp1VsmnUO
— ExperiencePoint (@experiencepoint) June 21, 2017
I'm not sure those symbols totally help, but they're easier to learn if standardized, I guess. https://t.co/qHzNnlgzFX
— Mark Graban (@MarkGraban) June 22, 2017
Uber "prioritized speed over integrity." https://t.co/JdLjQNTaOV
— Mark Graban (@MarkGraban) June 22, 2017
"Data without context have no meaning." (Wheeler). My recent workshop got a 4.75 out of 5. I asked for context of other workshops' scores. pic.twitter.com/yw9ptBMrqh
— Mark Graban (@MarkGraban) June 22, 2017
Repeatedly learning to accept a nonsensical word = learnings pic.twitter.com/RFQi32Kytg
— Joey Coupons (@joey_couponz) June 19, 2017
"The doctor diverted 4 million pills with a street value of $40 million to Staten Islanders." https://t.co/uzNDfPSymy
— Mark Graban (@MarkGraban) June 23, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.