Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
This is a problem in some hospitals too pic.twitter.com/MCMt6N4ZSv
— Mark Graban (@MarkGraban) May 12, 2017
An old wine press from over 100 years ago. This counts as old in American wine making. pic.twitter.com/AmH60uVjs7
— Mark Graban (@MarkGraban) May 7, 2017
#Lean isn't merely about whiteboards any more than it was about A3-sized paper or tape outlines around stuff. Those are artifiacts.
— Mark Graban (@MarkGraban) May 12, 2017
#Lean is not about events or about mapping processes. It's about solving problems every day in a structured, scientific way#GoC #LeadersGC pic.twitter.com/4NYoCdtgIE
— France Bergeron (@FBergeronLean) May 7, 2017
The irony of selling a #Deming quality slogan poster — Quality is everyone's responsibility – W. Edwards Deming https://t.co/z6h6DQ2Az7
— Mark Graban (@MarkGraban) May 8, 2017
Reflections from #Lean Leaders… by Mark Graban [Leanpub PDF/iPad/Kindle] https://t.co/XvrjTz5hsg
— Mark Graban (@MarkGraban) May 8, 2017
““A lot of NUMMI workers who would’ve brought valuable skills, for whatever reason, didn't wind up at Tesla,” ” https://t.co/pKCmBCUCSC
— Mark Graban (@MarkGraban) May 8, 2017
Why can’t staff just be more careful? https://t.co/Z4nFheCo7v
— Mark Graban (@MarkGraban) May 9, 2017
Agree! https://t.co/0UtsmWP3Sk
— Mark Graban (@MarkGraban) May 9, 2017
AKA "process behavior charts," which is a slightly better term to me. https://t.co/9nNG0KSBUY
— Mark Graban (@MarkGraban) May 10, 2017
Sometimes adding a step to a process (not just reducing waste) leads to better system results. #lean https://t.co/e01x1tyaqD
— Mark Graban (@MarkGraban) May 10, 2017
Isn't this error proofed by scanning boarding pass bar codes?? https://t.co/6LfPo0J036
— Mark Graban (@MarkGraban) May 10, 2017
#Deming said to replace annual performance review with more continuous coaching and development. 30 years ahead of his time? https://t.co/ZgzEOX1sLe
— Mark Graban (@MarkGraban) May 11, 2017
Dear passengers: if you're wearing a backpack, please do NOT turn sideways in the aisle during boarding to avoid hitting me in the head
— Mark Graban (@MarkGraban) May 11, 2017
"Flight attendants are here primarily for your safety," except when @AmericanAir turns them into credit card salespeople. So annoying.
— Mark Graban (@MarkGraban) May 11, 2017
This is absolutely corporate crazy talk. I understand the need for revenue, but don't pretend it's a great experience for customers. https://t.co/Vc6oLzFtau
— Mark Graban (@MarkGraban) May 11, 2017
My post for @KaiNexus — Evidence That Continuous Improvement is Practiced at US News & World Report Best Hospitals https://t.co/Upt4sWHyi6
— Mark Graban (@MarkGraban) May 11, 2017
Toyota grew because they had small cars for the market in 70s. Now they don't have enough big vehicles for this era? https://t.co/NUHY3RzMVr
— Mark Graban (@MarkGraban) May 11, 2017
I've been fighting to get a prescription refilled for 6 weeks, but the MD office sure does send the bills out efficiently. Grrrrrr
— Mark Graban (@MarkGraban) May 11, 2017
I like the idea of these "Indicator Bins" from my blog sponsor @StoreSMARTfan for #kanban visual signals https://t.co/dzrl5hR6G9 pic.twitter.com/chwzcgTw6t
— Mark Graban (@MarkGraban) May 11, 2017
Read & commented via @leandotorg "Too Busy to Walk the Gemba" – #Lean https://t.co/fJbccavJGu
— Mark Graban (@MarkGraban) May 11, 2017
Yet DMC can't sterilize instruments properly — Beaumont, Detroit Medical Center 2015 profits mark greatest to date https://t.co/74VgyMXT7t
— Mark Graban (@MarkGraban) May 11, 2017
"A Chief Nursing Officer's Views on Nurses Improving Healthcare Through #Lean Thinking & Methods" https://t.co/SDiuhSiiFE
— Mark Graban (@MarkGraban) May 11, 2017
From National Nurses Week 2014 – #Lean can still help https://t.co/07sl1UlJoO
— Mark Graban (@MarkGraban) May 11, 2017
"No magic trick or something in water, [Lean] just allows ppl to express their innate creativity." – @ericries #leanstartupny @leanstartup
— Steven McIntosh (@stevenjmcintosh) May 11, 2017
“idea behind electronic checklist was to reduce patient anxiety & improve service quality, not “blame and shame.”” https://t.co/qrtmj5p3zz
— Mark Graban (@MarkGraban) May 12, 2017
“not all signed [the CEO no confidence letter] due to fear of retaliation.” https://t.co/IW69KMOB4G
— Mark Graban (@MarkGraban) May 12, 2017
@MarkGraban @danmarkovitz @CrossenMichael Just came across this Far Side gem ? pic.twitter.com/bDOunhCC1i
— Dean Tarnovsky (@DeanStaten) May 12, 2017
“They all described problems with management and morale that they said are damaging care and endangering patients” https://t.co/71WgshMyJF
— Mark Graban (@MarkGraban) May 12, 2017
Steve Harvey’s "closed door" workplace policy… https://t.co/R5wpRfciX1
— Mark Graban (@MarkGraban) May 12, 2017
Not enough houses to go around as Toyota moves to Plano | Real Estate | Dallas News https://t.co/O7I1WLWPHC
— Mark Graban (@MarkGraban) May 13, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.