Key Tweets from @MarkGraban Week of May 22

By Mark Graban On May 27, 2017

Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.

You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets .

More tweets from our #KaizenLive event will be featured in coming blog posts.

From 2014: Memorial Day – A Reminder to Provide Better Care for Living Veterans – #Lean Blog https://t.co/Ro2DBNDYmM

— Mark Graban (@MarkGraban) May 26, 2017

Should have never been designed to look like a drain. pic.twitter.com/wzHwGxlMJq

— Mark Graban (@MarkGraban) May 23, 2017

“Fields was supposedly "halfway across the table" when Bill Ford… grabbed and restrained him. ” https://t.co/Rg7yZFAqQA

— Mark Graban (@MarkGraban) May 22, 2017

Ford's Sync system “caused [former]-CEO Mark Fields “to break his touchscreen in frustration.” ” https://t.co/iufGZq3N2g

— Mark Graban (@MarkGraban) May 22, 2017

Talked to a guy just now who told me about 2 more hospitals that laid off their #Lean / PI depts, one a major Texas hospital system.

— Mark Graban (@MarkGraban) May 22, 2017

I'm not sure if the recent cases of hospitals laying off #Lean department is a real spike or just the type of thing that happens each year

— Mark Graban (@MarkGraban) May 22, 2017

This graph looks like what happens when leaders invest time in coaching staff to do #Kaizen. It's more work at first, then less… https://t.co/bYLD7VJOi4

— Mark Graban (@MarkGraban) May 22, 2017

2 years ago — 10 Key #Lean Mindsets for Factories, Hospitals, Startups, and More https://t.co/GOGCZhs8Pz

— Mark Graban (@MarkGraban) May 22, 2017

It's funny to me how the guy who says "companies must maximize profits" also defends excessive CEO pay. That seems inconsistent.

— Mark Graban (@MarkGraban) May 22, 2017

Even Jack Welch says that now https://t.co/sP9nonKS4e

— Mark Graban (@MarkGraban) May 22, 2017

3 years ago – UMass Memorial Aims to Become a "World Class" #Kaizen Organization – #Lean Blog https://t.co/XnCVv525Zj

— Mark Graban (@MarkGraban) May 22, 2017

“Guys get concussions, they don’t tell the coaches,” https://t.co/lbIsCbyqIU

— Mark Graban (@MarkGraban) May 22, 2017

Failing to engage your team in improvement is a HUGE mistake. https://t.co/ZBwzB8Ok7z by @MaggieMillard88 #Lean #KaizenSoftware pic.twitter.com/mXx5KqfgQr

— KaiNexus (@KaiNexus) May 22, 2017

From 2014: Article about #Lean in Two Sioux Falls Health Systems – Lean Blog https://t.co/nsAL5tJNi3

— Mark Graban (@MarkGraban) May 22, 2017

Run/line charts are better than column charts for time series data. Why did the WSJ do 3 bar charts & 1 line chart here? pic.twitter.com/JLvkBInb3d

— Mark Graban (@MarkGraban) May 23, 2017

I wish more leaders understood this key point from Don Wheeler… overreacting to noise is very counterproductive. #Deming #Lean pic.twitter.com/gtYnMokRUp

— Mark Graban (@MarkGraban) May 23, 2017

“Leading a Culture of Safety: A Blueprint for Success” publication from @theNPSF https://t.co/YMvacjIg2y

— Mark Graban (@MarkGraban) May 23, 2017

No. But sadly anybody can do any awful thing and label it "#lean" https://t.co/nZGChAFJHv

— Mark Graban (@MarkGraban) May 23, 2017

"Don't change a culture by sending people to training – need to plan, do, study, adjust" – @flinchbaugh #SLean2017

— Erica Vonk (@erica_vonk) May 23, 2017

Some people get so dogmatic about not being dogmatic… #lean

— Mark Graban (@MarkGraban) May 25, 2017

Wisdom shared by patient Vicki at #PESummit on helping with CI: "When what you say is implemented, it just makes you want to do more!"

— Lisa Yerian (@LisaYerianMD) May 25, 2017

That's #kaizen too https://t.co/jv1dqpgS5Y

— Mark Graban (@MarkGraban) May 25, 2017

Watch Mr. Masaaki Imai himself share his thoughts on #kaizen #leadership in this video. https://t.co/aT7Q5ffwYx pic.twitter.com/bP09bK2dXY

— Gemba Academy (@GembaAcademy) May 24, 2017

Gradual price increases being "easier on customers" is another delusional corporate statement. https://t.co/w2WOJWBPzR

— Mark Graban (@MarkGraban) May 25, 2017

I think "We sent that prescription to the pharmacy again" means "we have a bad process and didn't send it originally."

— Mark Graban (@MarkGraban) May 26, 2017

Space is limited and we are almost full! #HCSummit 17 https://t.co/Y8m0DZLZmJ pic.twitter.com/eYqObDVJTr

— Catalysis (@HCValue) May 25, 2017

Fighting for 2 months to get prescription properly refilled has been comedy of errors. Quoting MIT prof: "Healthcare system? What system???"

— Mark Graban (@MarkGraban) May 26, 2017

"Operates through intimidation:" Bad for a business leader. Worse for a Congressman. pic.twitter.com/W0Ee6pY0py

— Mark Graban (@MarkGraban) May 26, 2017

One of our @experiencepoint teams doing some stakeholder analysis. #lean #change #ExperienceChange pic.twitter.com/GFOzL1YKXc

— Mark Graban (@MarkGraban) May 26, 2017

Great point from virtual stakeholder interview in the @experiencepoint Lakeview change simulation. #lean pic.twitter.com/hVbzHwpRYk

— Mark Graban (@MarkGraban) May 26, 2017

"I don't think the data matters much until employees trust you." Good insight from @experiencepoint simulation participant.

— Mark Graban (@MarkGraban) May 26, 2017

When you realize you can use a change management model to create a change management model for your hospital. #MindBlown @ExperiencePoint pic.twitter.com/Kpuf64thZh

— Mark Graban (@MarkGraban) May 26, 2017

Part of a team celebrates succeeding in the @experiencepoint #Lean change simulation the 2nd try. pic.twitter.com/y9GFxBp8t6

— Mark Graban (@MarkGraban) May 26, 2017