Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
More tweets from our #KaizenLive event will be featured in coming blog posts.
From 2014: Memorial Day – A Reminder to Provide Better Care for Living Veterans – #Lean Blog https://t.co/Ro2DBNDYmM
— Mark Graban (@MarkGraban) May 26, 2017
Should have never been designed to look like a drain. pic.twitter.com/wzHwGxlMJq
— Mark Graban (@MarkGraban) May 23, 2017
“Fields was supposedly "halfway across the table" when Bill Ford… grabbed and restrained him. ” https://t.co/Rg7yZFAqQA
— Mark Graban (@MarkGraban) May 22, 2017
Ford's Sync system “caused [former]-CEO Mark Fields “to break his touchscreen in frustration.” ” https://t.co/iufGZq3N2g
— Mark Graban (@MarkGraban) May 22, 2017
Talked to a guy just now who told me about 2 more hospitals that laid off their #Lean / PI depts, one a major Texas hospital system.
— Mark Graban (@MarkGraban) May 22, 2017
I'm not sure if the recent cases of hospitals laying off #Lean department is a real spike or just the type of thing that happens each year
— Mark Graban (@MarkGraban) May 22, 2017
This graph looks like what happens when leaders invest time in coaching staff to do #Kaizen. It's more work at first, then less… https://t.co/bYLD7VJOi4
— Mark Graban (@MarkGraban) May 22, 2017
2 years ago — 10 Key #Lean Mindsets for Factories, Hospitals, Startups, and More https://t.co/GOGCZhs8Pz
— Mark Graban (@MarkGraban) May 22, 2017
It's funny to me how the guy who says "companies must maximize profits" also defends excessive CEO pay. That seems inconsistent.
— Mark Graban (@MarkGraban) May 22, 2017
Even Jack Welch says that now https://t.co/sP9nonKS4e
— Mark Graban (@MarkGraban) May 22, 2017
3 years ago – UMass Memorial Aims to Become a "World Class" #Kaizen Organization – #Lean Blog https://t.co/XnCVv525Zj
— Mark Graban (@MarkGraban) May 22, 2017
“Guys get concussions, they don’t tell the coaches,” https://t.co/lbIsCbyqIU
— Mark Graban (@MarkGraban) May 22, 2017
Failing to engage your team in improvement is a HUGE mistake. https://t.co/ZBwzB8Ok7z by @MaggieMillard88 #Lean #KaizenSoftware pic.twitter.com/mXx5KqfgQr
— KaiNexus (@KaiNexus) May 22, 2017
From 2014: Article about #Lean in Two Sioux Falls Health Systems – Lean Blog https://t.co/nsAL5tJNi3
— Mark Graban (@MarkGraban) May 22, 2017
Run/line charts are better than column charts for time series data. Why did the WSJ do 3 bar charts & 1 line chart here? pic.twitter.com/JLvkBInb3d
— Mark Graban (@MarkGraban) May 23, 2017
I wish more leaders understood this key point from Don Wheeler… overreacting to noise is very counterproductive. #Deming #Lean pic.twitter.com/gtYnMokRUp
— Mark Graban (@MarkGraban) May 23, 2017
“Leading a Culture of Safety: A Blueprint for Success” publication from @theNPSF https://t.co/YMvacjIg2y
— Mark Graban (@MarkGraban) May 23, 2017
No. But sadly anybody can do any awful thing and label it "#lean" https://t.co/nZGChAFJHv
— Mark Graban (@MarkGraban) May 23, 2017
"Don't change a culture by sending people to training – need to plan, do, study, adjust" – @flinchbaugh #SLean2017
— Erica Vonk (@erica_vonk) May 23, 2017
Some people get so dogmatic about not being dogmatic… #lean
— Mark Graban (@MarkGraban) May 25, 2017
Wisdom shared by patient Vicki at #PESummit on helping with CI: "When what you say is implemented, it just makes you want to do more!"
— Lisa Yerian (@LisaYerianMD) May 25, 2017
That's #kaizen too https://t.co/jv1dqpgS5Y
— Mark Graban (@MarkGraban) May 25, 2017
Watch Mr. Masaaki Imai himself share his thoughts on #kaizen #leadership in this video. https://t.co/aT7Q5ffwYx pic.twitter.com/bP09bK2dXY
— Gemba Academy (@GembaAcademy) May 24, 2017
Gradual price increases being "easier on customers" is another delusional corporate statement. https://t.co/w2WOJWBPzR
— Mark Graban (@MarkGraban) May 25, 2017
I think "We sent that prescription to the pharmacy again" means "we have a bad process and didn't send it originally."
— Mark Graban (@MarkGraban) May 26, 2017
Space is limited and we are almost full! #HCSummit 17 https://t.co/Y8m0DZLZmJ pic.twitter.com/eYqObDVJTr
— Catalysis (@HCValue) May 25, 2017
Fighting for 2 months to get prescription properly refilled has been comedy of errors. Quoting MIT prof: "Healthcare system? What system???"
— Mark Graban (@MarkGraban) May 26, 2017
"Operates through intimidation:" Bad for a business leader. Worse for a Congressman. pic.twitter.com/W0Ee6pY0py
— Mark Graban (@MarkGraban) May 26, 2017
One of our @experiencepoint teams doing some stakeholder analysis. #lean #change #ExperienceChange pic.twitter.com/GFOzL1YKXc
— Mark Graban (@MarkGraban) May 26, 2017
Great point from virtual stakeholder interview in the @experiencepoint Lakeview change simulation. #lean pic.twitter.com/hVbzHwpRYk
— Mark Graban (@MarkGraban) May 26, 2017
"I don't think the data matters much until employees trust you." Good insight from @experiencepoint simulation participant.
— Mark Graban (@MarkGraban) May 26, 2017
When you realize you can use a change management model to create a change management model for your hospital. #MindBlown @ExperiencePoint pic.twitter.com/Kpuf64thZh
— Mark Graban (@MarkGraban) May 26, 2017
Part of a team celebrates succeeding in the @experiencepoint #Lean change simulation the 2nd try. pic.twitter.com/y9GFxBp8t6
— Mark Graban (@MarkGraban) May 26, 2017
When it's REALLY important to not run out of something. https://t.co/9Ry807WK5p pic.twitter.com/c41bS2Caz9
— Mark Graban (@MarkGraban) May 26, 2017
"What we're doing isn't working, but we're afraid to try something new because it might not work."
— Mark Graban (@MarkGraban) May 26, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.