Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
I doubt the @LeanDotOrg book "#Lean Thinking" is really a choking hazard as Amazon claims https://t.co/5PKGIOrLy5 pic.twitter.com/g9JbrtHOqX
— Mark Graban (@MarkGraban) April 19, 2017
If you're a #Lean consultant, an organization's transformation has to be owned by C-suite. It can't be "your implementation." pic.twitter.com/1NSE5ygRYK
— Mark Graban (@MarkGraban) April 16, 2017
Learn the practical applications of Dr. Deming's Red Bead Experiment at #HCSummit17 | https://t.co/rKeiWVGy7n | https://t.co/4uWYw5dFeE pic.twitter.com/O5tQt2n4sv
— Catalysis (@HCValue) April 18, 2017
When I worked in manufacturing, no hugs. Had to get used to being hugged in healthcare settings. ? https://t.co/RczI5n0Z8y
— Mark Graban (@MarkGraban) April 17, 2017
When the MA takes your temp and weight & writes it on a post it note until she gets to the EMR. Ah the digital revolution. ?
— Mark Graban (@MarkGraban) April 17, 2017
A friend writes, about his executives: "Sitting in a glass office in a tower is not going to transform a culture into a #lean culture."
— Mark Graban (@MarkGraban) April 17, 2017
Possible answers: They think they can delegate. Think they already know #Lean. Don't see a need to change. Etc. https://t.co/PSHDZNO5HE
— Mark Graban (@MarkGraban) April 17, 2017
A Pilot and a Focus on Engagement: #ContinuousImprovement at Mohawk https://t.co/N8vGjbSxeS by @MaggieMillard88 #Lean #Kaizen pic.twitter.com/8dIcOHWIkL
— Gregory Jacobson (@GregHJacobson) April 17, 2017
At United… a rules-based culture where its 85,000 employees are reluctant to make choices not in the “book,” https://t.co/ABWshiPas1
— Mark Graban (@MarkGraban) April 17, 2017
" (the Dutch I.R.S.) has a slogan: “We can’t make paying taxes pleasant, but at least we can make it simple" https://t.co/CE1NeumYZJ
— Mark Graban (@MarkGraban) April 17, 2017
“Transparency and flexibility are key elements to kaizen, and these traits for continuous improvement…" https://t.co/lMt0jyjiIN
— Mark Graban (@MarkGraban) April 17, 2017
When the "quality" poster is missing an apostrophe in "it's" ? pic.twitter.com/DPH1oHhpJQ
— Mark Graban (@MarkGraban) April 17, 2017
I liked a @YouTube video https://t.co/AhThzjaFDu Implement More Improvements with KaiNexus
— Mark Graban (@MarkGraban) April 18, 2017
This seems like a very clever solution to the "mic runner" problem at conferences & events – just throw it! https://t.co/LGoWU8jsD7 pic.twitter.com/bwTdzc8EDP
— Mark Graban (@MarkGraban) April 18, 2017
"The data run counter to your anecdotes." I like that expression. Would be useful in the workplace. https://t.co/nbjArRNk4k
— Mark Graban (@MarkGraban) April 18, 2017
Secretary Paul O'Neill's thoughts on #patientsafety & leadership are just as relevant today. https://t.co/g86lnwljNY pic.twitter.com/e7WnQ1DGpe
— Mark Graban (@MarkGraban) April 18, 2017
Coming soon (actually, a very soft launch is underway)… an audio book version of "Practicing #Lean." pic.twitter.com/zMledAGpIE
— Mark Graban (@MarkGraban) April 18, 2017
Skeptical lean works in healthcare? Take a look at this, it might change your mind.https://t.co/NIQwfpq3yb @HCValue @CLEARberkeley
— Helen Zak (@helenzak) April 18, 2017
Q: "Is it possible to measure the impact or the depth of a #lean culture change?" My reply: "Would would you want or need to measure that?"
— Mark Graban (@MarkGraban) April 18, 2017
“It was a system failure across various areas, so there was never a consideration for firing an employee…" https://t.co/Pi5RjpCo4x
— Mark Graban (@MarkGraban) April 19, 2017
Not surprising: “We had 1300 certified green belts, ran 100’s of events, and still did not have a #lean culture.” https://t.co/r8GZqnnbfG
— Mark Graban (@MarkGraban) April 19, 2017
#Lean #SixSigma “strategy reduced patient wait times for completing PHAs, reduced overall wait times up to 3 weeks,” https://t.co/45BwZxZHMe
— Mark Graban (@MarkGraban) April 19, 2017
By @danmarkovitz How to Piss Away $4 Million (hint… by not going to the gemba to observe) https://t.co/0PgYBgRuLw #Lean
— Mark Graban (@MarkGraban) April 19, 2017
Training alone is never enough. Engaging staff requires ONGOING effort from leaders at all levels. #Lean #kaizen https://t.co/ab3hMsP0zK
— Mark Graban (@MarkGraban) April 20, 2017
“The dangerously incompetent corporation has agreed to give all customers in AZ who used its product a full refund” https://t.co/Hvyu71OKpj
— Mark Graban (@MarkGraban) April 20, 2017
“ to be engaged, there needs to be trust, the expectation that if they raise an idea it will be taken seriously" https://t.co/Vv9NCnjXnb
— Mark Graban (@MarkGraban) April 20, 2017
MD types slow, so… "Come on doc, let me type," the patient said." https://t.co/gzsijgX9Ec
— Mark Graban (@MarkGraban) April 20, 2017
"[in Boston] it takes more than twice as long the average national waiting time to schedule new patient appointment" https://t.co/11NVbBjwh5
— Mark Graban (@MarkGraban) April 20, 2017
@MarkGraban or this gem of a job ad. I think 'Improving the quality of job postings' may be this Director's first project #lean pic.twitter.com/I9WYkmCgz9
— CashmanKlein (@CashmanKlein) April 21, 2017
"…41 serious deficiencies. Of those, 39 were missed by the accrediting organizations" https://t.co/LW551Y9Swa
— Mark Graban (@MarkGraban) April 21, 2017
"I wish they never called it #lean – conjures up bad notions like fewer jobs" -participant in Lean #leadership program. Very real perception
— Drew Locher (@DrewLocher) April 21, 2017
June 8 we will showcase the lean transformation journeys from these innovating organizations | #HCSummit17 | https://t.co/UpLHPyKtNJ pic.twitter.com/Q4XU23Cwsp
— Catalysis (@HCValue) April 21, 2017
A lot of improvement there https://t.co/5gMRX52Nt6
— Mark Graban (@MarkGraban) April 21, 2017
Thanks to Dr. Diane Hamilton for interviewing me on #Lean & #Kaizen – 4/14/17 https://t.co/Na92akyjDl
— Mark Graban (@MarkGraban) April 21, 2017
Do layoffs ever really "improve operational efficiency, reduce overhead cost and allow us to remain focused" ? https://t.co/JcK49Wz0Na
— Mark Graban (@MarkGraban) April 21, 2017
Create a culture of creativity through small changes. Great advice from @MarkGraban! #sixsigma #leadership #QOTD https://t.co/DXbkQlxz0R pic.twitter.com/ZzUYBVdh6O
— LeadingChangeforGood (@leadchange4good) April 21, 2017
How We Use #Kaizen and our #ImprovementSoftware to Get Better: Podcast Episode Numbers https://t.co/BEQQFLgLLC by @markgraban #Lean pic.twitter.com/QhVuDuXRZh
— Clint Corley (@clintRcorley) April 21, 2017
A year ago – @GembaAcademy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen https://t.co/yinGd38KI8
— Mark Graban (@MarkGraban) April 21, 2017
Looking forward to hosting @Kevin_Meyer – A Preview of Next Week's Webinar: The Nexus of #Lean & Zen https://t.co/V6pcIqxBav
— Mark Graban (@MarkGraban) April 22, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.