Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Similar problem for hospital systems: Which Baptist system? Which Franciscan? https://t.co/OP4fR2gLl4
— Mark Graban (@MarkGraban) April 8, 2017
@stelian @butterick pic.twitter.com/QsI8mWtWem
— SuprNintendoChalmers (@bites) April 23, 2016
"Greatest leaders" or "most famous leaders?" ? pic.twitter.com/fjeH1PevPh
— Mark Graban (@MarkGraban) April 9, 2017
Hey Seattle: @MarkGraban is coming to town to teach some stats and Deming. You should check him out https://t.co/kNPmOgNPCa #lean #deming
— Jim Benson (@ourfounder) April 9, 2017
A fancy HQ building doesn't provide value to customers or shareholders https://t.co/yC6Xp5DPXo
— Mark Graban (@MarkGraban) April 10, 2017
A scribe might not be a "root cause solution" but it might be a helpful countermeasure for now. https://t.co/EzTL20Tnve
— Mark Graban (@MarkGraban) April 10, 2017
If this is how you view people, you shouldn't be a manager, yet alone CEO. Sad. pic.twitter.com/MrhFfQqsgd
— Mark Graban (@MarkGraban) April 10, 2017
Maybe this CEO is just having a bad day. pic.twitter.com/6VwVyo1xOO
— Mark Graban (@MarkGraban) April 10, 2017
Adventures in management from 2001: "That message, management experts say, created an atmosphere of fear" https://t.co/z0qQy3U14O
— Mark Graban (@MarkGraban) April 10, 2017
The “retooling also will sustain the existing 8,200 jobs at Toyota's largest plant,” https://t.co/IgOsDeofyg
— Mark Graban (@MarkGraban) April 10, 2017
A better statement. Will @United react by blaming staff or making systemic changes? https://t.co/oQwFuhtGgV
— Mark Graban (@MarkGraban) April 10, 2017
"[CEO Munoz] admitted, however, that “there are lessons we can learn from this experience” https://t.co/EqNw4wvQBm
— Mark Graban (@MarkGraban) April 11, 2017
“66% received a refined or redefined diagnosis, while 21% were diagnosed with something completely different” https://t.co/Oco61fCoAy
— Mark Graban (@MarkGraban) April 11, 2017
While we're all being outraged about #United341, patients die every day due to preventable medical error. Outraged? https://t.co/qlYLsbY12O
— Mark Graban (@MarkGraban) April 11, 2017
#Lean thinking and modern #changemanagement approaches to help healthcare leaders leaders via @markgraban: https://t.co/RQYMc2MrSY pic.twitter.com/TBSihVAnTs
— Cardinal Health (@cardinalhealth) April 11, 2017
New "control charts" functionality & notifications in @KaiNexus. Tip: Limits are calculated from voice of process https://t.co/iFYHBeOzG7
— Mark Graban (@MarkGraban) April 11, 2017
What can we learn from the San Antonio Spurs about improvement? Me & @GregHJacobson discuss https://t.co/mARt47cHCy
— Mark Graban (@MarkGraban) April 11, 2017
“coldhearted mindset utterly devoid of compassion 4 customers; so locked into policies, there’s no room for empathy” https://t.co/GRAROdVCJi
— Mark Graban (@MarkGraban) April 12, 2017
From Podcast #278 – @tbouthillet, #Lean in Fire Fighting (the Real Kind) and EMS – Lean Blog https://t.co/lMiu3CtBx1 pic.twitter.com/wbQ6D2OVWt
— Mark Graban (@MarkGraban) April 12, 2017
An organization that says "timing isn't right to start with #lean, but we'll re-evaluate in 6 months" will never start a #lean journey.
— Mark Graban (@MarkGraban) April 12, 2017
Join @KaiNexus and our own @Kevin_Meyer for this upcoming webinar. https://t.co/JoxhobOPq7
— Gemba Academy (@GembaAcademy) April 12, 2017
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System [Updates, new reflections, audio] https://t.co/wimiCePOY5
— Mark Graban (@MarkGraban) April 12, 2017
A Video Introduction to Continuous Improvement Software from @KaiNexus (proud to be part of the team) https://t.co/Nvl1aVjYbp
— Mark Graban (@MarkGraban) April 12, 2017
"suspicion is system is being used to inflate download numbers for apps, in return for payment to Pegatron?" https://t.co/cVhtrmaXDN
— Mark Graban (@MarkGraban) April 12, 2017
“…being rewarded for compliance and this communication further reinforces a culture of do what you are told.” https://t.co/NvNIgHyxAV
— Mark Graban (@MarkGraban) April 12, 2017
"#Kaizen" is not just "events." It can be small improvements that happen daily. #Lean pic.twitter.com/vwF33sV84v
— Mark Graban (@MarkGraban) April 13, 2017
If you're "implementing #Lean," I hope you're trying to engage EVERY employee in ongoing continuous improvement. pic.twitter.com/qltLDJC2S4
— Mark Graban (@MarkGraban) April 13, 2017
Also from Podcast #278 – @tbouthillet, #Lean in Fire Fighting (the Real Kind) and EMS – Lean Blog https://t.co/lMiu3CtBx1 pic.twitter.com/grjd82AxZE
— Mark Graban (@MarkGraban) April 13, 2017
Says @United CEO Munoz: "This was a system failure… that's on me." Yes that's right. Good to hear. https://t.co/e9hfn4pOEw
— Mark Graban (@MarkGraban) April 13, 2017
"194 reports that #patientsafety has been compromised because of insufficient equipment." https://t.co/qCcDOjbWTa
— Mark Graban (@MarkGraban) April 13, 2017
My comment: “I've never been convinced that calling anybody a "concrete head" is an effective way to engage them.” https://t.co/pGoN92p4Jt
— Mark Graban (@MarkGraban) April 13, 2017
One more from Podcast #278 – @tbouthillet, #Lean in Fire Fighting (the Real Kind) and EMS – Lean Blog https://t.co/lMiu3CtBx1 pic.twitter.com/yuxZMUDxh1
— Mark Graban (@MarkGraban) April 13, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.