Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Similar problem for hospital systems: Which Baptist system? Which Franciscan? https://t.co/OP4fR2gLl4
— Mark Graban (@MarkGraban) April 8, 2017
@stelian @butterick pic.twitter.com/QsI8mWtWem
— SuprNintendoChalmers (@bites) April 23, 2016
"Greatest leaders" or "most famous leaders?" ? pic.twitter.com/fjeH1PevPh
— Mark Graban (@MarkGraban) April 9, 2017
Hey Seattle: @MarkGraban is coming to town to teach some stats and Deming. You should check him out https://t.co/kNPmOgNPCa #lean #deming
— Jim Benson (@ourfounder) April 9, 2017
A fancy HQ building doesn't provide value to customers or shareholders https://t.co/yC6Xp5DPXo
— Mark Graban (@MarkGraban) April 10, 2017
A scribe might not be a "root cause solution" but it might be a helpful countermeasure for now. https://t.co/EzTL20Tnve
— Mark Graban (@MarkGraban) April 10, 2017
If this is how you view people, you shouldn't be a manager, yet alone CEO. Sad. pic.twitter.com/MrhFfQqsgd
— Mark Graban (@MarkGraban) April 10, 2017
Maybe this CEO is just having a bad day. pic.twitter.com/6VwVyo1xOO
— Mark Graban (@MarkGraban) April 10, 2017
Adventures in management from 2001: "That message, management experts say, created an atmosphere of fear" https://t.co/z0qQy3U14O
— Mark Graban (@MarkGraban) April 10, 2017
The “retooling also will sustain the existing 8,200 jobs at Toyota's largest plant,” https://t.co/IgOsDeofyg
— Mark Graban (@MarkGraban) April 10, 2017
A better statement. Will @United react by blaming staff or making systemic changes? https://t.co/oQwFuhtGgV
— Mark Graban (@MarkGraban) April 10, 2017
"[CEO Munoz] admitted, however, that “there are lessons we can learn from this experience” https://t.co/EqNw4wvQBm
— Mark Graban (@MarkGraban) April 11, 2017
“66% received a refined or redefined diagnosis, while 21% were diagnosed with something completely different” https://t.co/Oco61fCoAy
— Mark Graban (@MarkGraban) April 11, 2017
While we're all being outraged about #United341, patients die every day due to preventable medical error. Outraged? https://t.co/qlYLsbY12O
— Mark Graban (@MarkGraban) April 11, 2017
#Lean thinking and modern #changemanagement approaches to help healthcare leaders leaders via @markgraban: https://t.co/RQYMc2MrSY pic.twitter.com/TBSihVAnTs
— Cardinal Health (@cardinalhealth) April 11, 2017
New "control charts" functionality & notifications in @KaiNexus. Tip: Limits are calculated from voice of process https://t.co/iFYHBeOzG7
— Mark Graban (@MarkGraban) April 11, 2017
What can we learn from the San Antonio Spurs about improvement? Me & @GregHJacobson discuss https://t.co/mARt47cHCy
— Mark Graban (@MarkGraban) April 11, 2017
“coldhearted mindset utterly devoid of compassion 4 customers; so locked into policies, there’s no room for empathy” https://t.co/GRAROdVCJi
— Mark Graban (@MarkGraban) April 12, 2017
From Podcast #278 – @tbouthillet, #Lean in Fire Fighting (the Real Kind) and EMS – Lean Blog https://t.co/lMiu3CtBx1 pic.twitter.com/wbQ6D2OVWt
— Mark Graban (@MarkGraban) April 12, 2017
An organization that says "timing isn't right to start with #lean, but we'll re-evaluate in 6 months" will never start a #lean journey.
— Mark Graban (@MarkGraban) April 12, 2017
Join @KaiNexus and our own @Kevin_Meyer for this upcoming webinar. https://t.co/JoxhobOPq7
— Gemba Academy (@GembaAcademy) April 12, 2017
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System [Updates, new reflections, audio] https://t.co/wimiCePOY5
— Mark Graban (@MarkGraban) April 12, 2017
A Video Introduction to Continuous Improvement Software from @KaiNexus (proud to be part of the team) https://t.co/Nvl1aVjYbp
— Mark Graban (@MarkGraban) April 12, 2017
"suspicion is system is being used to inflate download numbers for apps, in return for payment to Pegatron?" https://t.co/cVhtrmaXDN
— Mark Graban (@MarkGraban) April 12, 2017
“…being rewarded for compliance and this communication further reinforces a culture of do what you are told.” https://t.co/NvNIgHyxAV
— Mark Graban (@MarkGraban) April 12, 2017
"#Kaizen" is not just "events." It can be small improvements that happen daily. #Lean pic.twitter.com/vwF33sV84v
— Mark Graban (@MarkGraban) April 13, 2017
If you're "implementing #Lean," I hope you're trying to engage EVERY employee in ongoing continuous improvement. pic.twitter.com/qltLDJC2S4
— Mark Graban (@MarkGraban) April 13, 2017
Also from Podcast #278 – @tbouthillet, #Lean in Fire Fighting (the Real Kind) and EMS – Lean Blog https://t.co/lMiu3CtBx1 pic.twitter.com/grjd82AxZE
— Mark Graban (@MarkGraban) April 13, 2017
Says @United CEO Munoz: "This was a system failure… that's on me." Yes that's right. Good to hear. https://t.co/e9hfn4pOEw
— Mark Graban (@MarkGraban) April 13, 2017
"194 reports that #patientsafety has been compromised because of insufficient equipment." https://t.co/qCcDOjbWTa
— Mark Graban (@MarkGraban) April 13, 2017
My comment: “I've never been convinced that calling anybody a "concrete head" is an effective way to engage them.” https://t.co/pGoN92p4Jt
— Mark Graban (@MarkGraban) April 13, 2017
One more from Podcast #278 – @tbouthillet, #Lean in Fire Fighting (the Real Kind) and EMS – Lean Blog https://t.co/lMiu3CtBx1 pic.twitter.com/yuxZMUDxh1
— Mark Graban (@MarkGraban) April 13, 2017
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