Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
The most liked and retweeted of the week:
When someone refers to their executives as "decision makers," it says a lot about an organization's culture. In #Lean, all make decisions.
— Mark Graban (@MarkGraban) March 7, 2017
Heard often: "We don't have time for improvement." Heard never: "We don't have time for fire fighting." ? ? ? #Lean #Kaizen
— Mark Graban (@MarkGraban) March 10, 2017
Thanks, Skip – check out the book online.
Practicing Lean; proceeds are being donated to a non-profit organization, Louise H. Patient Safety Foundation.@MarkGraban @KarenMartinOpEx pic.twitter.com/UgkK5Gefhl
— Skip Steward (@SkipSteward) March 3, 2017
In these three tweets, I try to debunk some myths about Lean:
This is hogwash. Who said #lean isn't also focused on effectiveness? "Primarily" is a week defense. pic.twitter.com/6X7633AOGw
— Mark Graban (@MarkGraban) March 6, 2017
This false dichotomy of #Lean = speed and #sixsigma = quality. pic.twitter.com/FTLAbMtxVS
— Mark Graban (@MarkGraban) March 6, 2017
#Lean Doesn't "Sacrifice Quality" https://t.co/10bgzjTOnn #LeanSigma
— Mark Graban (@MarkGraban) March 6, 2017
Check out our podcast series:
The @KaiNexus podcast has become a great team effort: https://t.co/3ivaN3H3Wa pic.twitter.com/qdI02C3Smf
— Mark Graban (@MarkGraban) March 6, 2017
Expert Interview Series: Inbound Marketing Strategies For Promoting Himself and His Book – Mark Graban https://t.co/8EQzFsih3V
— Mark Graban (@MarkGraban) March 6, 2017
I said the same thing last week about "we have to get those patient satisfaction scores up." Focus on patients, not the score. https://t.co/ggbuVasqMZ
— Mark Graban (@MarkGraban) March 7, 2017
New KRC Blog: Does Your Dog Go Out For Breakfast? And What's That Got To Do With Creativity? https://t.co/mitLD0ZatH #lean #creativity pic.twitter.com/A60nB0KZnL
— Karyn Ross (@KRCLean4Service) March 7, 2017
Of course! In Canada and elsewhere: Frontline staff can help improve care https://t.co/VqPk9KraR3 #kaizen #lean
— Mark Graban (@MarkGraban) March 7, 2017
From 4 years ago — A "#Kaizen" Improvement at a Wine Bar – Is it "Lazy" or Smart? https://t.co/SOqWwSj3Jk
— Mark Graban (@MarkGraban) March 7, 2017
Half the problem is thinking of it as a "program?" #lean17 https://t.co/TKmwm7ynom
— Mark Graban (@MarkGraban) March 7, 2017
My buddy, a professional firefighter, spends more time preventing ? than fighting ? https://t.co/s0LOMBogMS
— Mark Graban (@MarkGraban) March 7, 2017
"Uber has been burning through capital, pissing off drivers, alienating riders…" https://t.co/rfzB1O7Wc6
— Mark Graban (@MarkGraban) March 7, 2017
Survey by @cardinalhealth finds better supply chain management leads to better quality of care https://t.co/3AvCRsRCzu
— Mark Graban (@MarkGraban) March 7, 2017
"#Lean is love" is something I've heard Shook say https://t.co/YhkKB8ZgWd
— Mark Graban (@MarkGraban) March 8, 2017
What Virginia Mason's CEO Dr. Gary Kaplan Warns Against With #Lean – Lean Blog https://t.co/yYOarUl2Sw
— Mark Graban (@MarkGraban) March 8, 2017
So confused… pic.twitter.com/n10UBmJFud
— Mark Graban (@MarkGraban) March 8, 2017
Hint: It involves more than looking at charts on a wall, as they will teach you ? https://t.co/QX4S2KwPsg
— Mark Graban (@MarkGraban) March 8, 2017
Be careful w linear trend lines though. Not the best way to gauge improvement. Use methods from Wheeler's "Understanding Variation." #lean17 https://t.co/mXVeg9ypLo
— Mark Graban (@MarkGraban) March 8, 2017
I'd humbly suggest they get better teachers or coaches if they are learning mechanistic #Lean or Crew Resource Management. https://t.co/LJqIzbhSNu
— Mark Graban (@MarkGraban) March 8, 2017
Is it sad that when a hospital says, "We are implementing #Lean," I have to ask a bunch of questions to find out what THEY mean by that?
— Mark Graban (@MarkGraban) March 8, 2017
ICYMI: @MarkGraban digs deep in our library of free #Lean videos, picks favorites. (More good ones on the way soon.) https://t.co/uOWRVQ5Iya
— Results Washington (@ResultsWA) March 8, 2017
777 seat coal hook with no moving parts. One less thing that can break. Smart. pic.twitter.com/6dqj202xZd
— Mark Graban (@MarkGraban) March 8, 2017
I just met a hospital that plans to go live on new EMR on a Friday the 13th. Project started on April 1, 2016. Not a joke.
— Mark Graban (@MarkGraban) March 10, 2017
Publishing has such long lead times. So not #lean. Busted business model for timely ideas, @ericries https://t.co/tdsdYQ69DG
— Mark Graban (@MarkGraban) March 11, 2017
https://twitter.com/KRCLean4Service/status/840568850634567680
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.