Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Previewing How to Coach for Creativity and Service Excellence [Upcoming Webinar by @KRCLean4Service] https://t.co/rgRz56Bm6x #Lean
— Mark Graban (@MarkGraban) March 23, 2017
If your main concern is ROI & the bottom line only, you'll view #Lean as a cost cutting tool. And it probably won't help. Or not for long.
— Mark Graban (@MarkGraban) March 22, 2017
#Lean in a school? “So far, the school has implemented more than 1,200 improvement suggestions.” https://t.co/c4lNd3Ua85
— Mark Graban (@MarkGraban) March 22, 2017
Refs & coaches both make mistakes (well ALL do) –> “I’m a human being, too.” https://t.co/dnaBfjsEtZ
— Mark Graban (@MarkGraban) March 20, 2017
"the process of developing a Lean workflow is as important for its acceptance as the content of that workflow itself https://t.co/0l6O2LlGXd
— Mark Graban (@MarkGraban) March 20, 2017
My new book, The Startup Way, is coming out soon. Preorder here: https://t.co/MZz6hjuHT9
— Eric Ries (@ericries) March 19, 2017
Beware prizes, belts & self-appointed experts, Road to excellence is paved with tenacity, humor & humility.
— Pascal Dennis (@AuthorPascal) March 19, 2017
READ THIS — Practicing Improvement: "If everybody just did their job, we wouldn't have any problems…" https://t.co/lxuBU2dPp1 #lean
— Mark Graban (@MarkGraban) March 20, 2017
2 years ago: Guest Post from a Hospital CEO: #Lean's a Journey, Not a Sprint – Lean Blog https://t.co/0GOUrYtCKL
— Mark Graban (@MarkGraban) March 20, 2017
Google doesn't blame their customers / users https://t.co/0BBw0mgOGZ
— Mark Graban (@MarkGraban) March 21, 2017
Bring this to your organization or event –> “Better Metrics” Workshop https://t.co/zxUIPqAiH0 #Lean #Deming
— Mark Graban (@MarkGraban) March 21, 2017
"I thought you'd have some magic answer for me about how to get through to leadership… but I guess we're fighting the same battles." Yup.
— Mark Graban (@MarkGraban) March 21, 2017
So @danmarkovitz pointed out a #Lean book that praises Deming for PDCA, but then ignores his lessons on not overreacting to noise in data.
— Mark Graban (@MarkGraban) March 21, 2017
Awesome kaizen by Jeff Humpal – standard kit for docs to do chest tubes! Making things better … @RickParkerMD pic.twitter.com/03ZoCbWY1K
— Lisa Yerian (@LisaYerianMD) February 24, 2017
The obvious proposal: CONTINUOUS Joint Commission Surveys. Healthcare quality problem solved. You're welcome. https://t.co/gbEgVZLcF5
— Mark Graban (@MarkGraban) March 21, 2017
Agree with @theIHI: “bad flow” is disrespectful to patients and families” https://t.co/UmBkJV4lkj
— Mark Graban (@MarkGraban) March 21, 2017
Good work! My unsolicited coaching Q – do 2 data points make a trend? https://t.co/zB5fgZDWBF
— Mark Graban (@MarkGraban) March 21, 2017
Questions about leadership? Get answers. Join us at a Lean Leadership Series. https://t.co/Vs0wvTDeGJ pic.twitter.com/xlBREFsKhz
— Catalysis (@HCValue) March 21, 2017
A new #blackbelt certification for you pic.twitter.com/luPy9ivesP
— Mark Graban (@MarkGraban) March 21, 2017
The NBA created a systemic problem with its scheduling. A top-down mandate from commish to not rest stars won't fix pic.twitter.com/FuZjUgDHAm
— Mark Graban (@MarkGraban) March 22, 2017
NBA acknowledges there is a systemic issue. Continue fixing that instead of sending memos to the teams. pic.twitter.com/D6X1zZaJwl
— Mark Graban (@MarkGraban) March 22, 2017
I agree with @nrarmour. @NBA commish should have anticipated this problem, not just send reactive memos pic.twitter.com/hDWrnkz2oT
— Mark Graban (@MarkGraban) March 22, 2017
Join me to learn and have fun! I'm teaching 2 workshops –> Seattle, WA May 2-5 #Lean Leadership Series https://t.co/ss4Bmx4dGO
— Mark Graban (@MarkGraban) March 22, 2017
The system CEO takes responsibility for what happened at one of their hospitals: https://t.co/Yu5EJnIMgm
— Mark Graban (@MarkGraban) March 22, 2017
I liked a @YouTube video https://t.co/MpHVMb7Xsr KaiNexus in Action | Demo on Demand
— Mark Graban (@MarkGraban) March 23, 2017
Medical school talks about changing the culture to be healthier for students. Does competition hurt learning? https://t.co/0ic6yU9iIk
— Mark Graban (@MarkGraban) March 23, 2017
"You don't need to be strong, you need to be efficient." https://t.co/vjLbMpS1Vt
— Mark Graban (@MarkGraban) March 23, 2017
Revisiting "The #LeanStartup" by @ericries – such a powerful lesson to ask not just "can we build this?" but also "should we build this?"
— Mark Graban (@MarkGraban) March 23, 2017
Today, I'm teaching a #Lean class for clinicians & healthcare leaders. These methods are applicable & powerful, but are not a silver bullet.
— Mark Graban (@MarkGraban) March 23, 2017
Want to know why best practices fail to spread? Learn from our opening keynote at the #HCSummit17 https://t.co/Y8m0DZLZmJ pic.twitter.com/xtKu5PHaOh
— Catalysis (@HCValue) March 23, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.