Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.
You can follow me @MarkGraban and join the fun and the conversation, but you don't need a Twitter account to view any of this. See the previous installments of Key Tweets.
Met one of my heroes today, Donald Wheeler. I love his book "Understanding Variation." It's a must read. #SHS2017 #Deming #Lean pic.twitter.com/HZpb0b6REu
— Mark Graban (@MarkGraban) March 3, 2017
I finally got to meet Dr. Wheeler at #SHS2017 – my favorite book: Understanding Variation: The Key to Managing Chaos https://t.co/v5idK6Sfwe
— Mark Graban (@MarkGraban) March 3, 2017
Future #Oscars process improvement – put "BEST PICTURE" in big huge letters maybe, bigger than "OSCARS" logo pic.twitter.com/vWXGnqXQFd
— Mark Graban (@MarkGraban) February 27, 2017
The #Oscars best picture card should have been designed more like this pic.twitter.com/gAy3H2TC89
— Mark Graban (@MarkGraban) February 27, 2017
Warren Beatty took the first card out… it must have said "Emma Stone" because he then looked in the envelope for a 2nd card. #Oscars pic.twitter.com/DpKHHxHYWC
— Mark Graban (@MarkGraban) February 27, 2017
The #Oscars, An Embarrassing Preventable Error, and Process Improvement – #Lean Blog https://t.co/4f5aWYOrgH
— Mark Graban (@MarkGraban) February 27, 2017
“Should a presenter declare a false winner for any reason, they are prepared to tell the nearest stage manager.." https://t.co/5wIx3814Cm
— Mark Graban (@MarkGraban) February 27, 2017
It clearly wasn't Beatty's fault. Wrong envelope was up there. Nobody helped him. PWC didn't stop La La Land speeches pic.twitter.com/nnwQvPdAi9
— Mark Graban (@MarkGraban) February 27, 2017
Practicing Lean, a review: | Harish's Notebook – My notes… Quality, Data Science, Strategy & Lean.@MarkGraban ? https://t.co/3rj8vpkPY1
— Harish Jose (@harish_josev) February 27, 2017
“Why did it take minutes to fix the error? “PwC sounded the alarm, but not right away,” ” https://t.co/QRaZ4Z9C0k
— Mark Graban (@MarkGraban) February 28, 2017
Some initial #Kaizen cards a client wrote from the Toast Kaizen video. #Lean @gbmp1 pic.twitter.com/MkXsQuStPT
— Mark Graban (@MarkGraban) February 28, 2017
You might think you are making participation in continuous improvement mandatory. The secret is: it's actually always voluntary. #Lean
— Mark Graban (@MarkGraban) February 28, 2017
"The problem in healthcare is not a lack of resources, it's too much waste in the system." #shs2017
— Mark Graban (@MarkGraban) March 1, 2017
I liked a @YouTube video https://t.co/Jr8qNReE1B Everyday Lean Ideas
— Mark Graban (@MarkGraban) March 1, 2017
Who's excited about Dr. Don Wheeler's #SHS2017 keynote this Friday? I know I am! @lhess916 @LauraSilvoy #MightAsWellBeAStarTrekConvention pic.twitter.com/mnHCQa11Ic
— Isaac B. Mitchell (@IsaacMitchell) March 1, 2017
Often hear “We’ve gotta get those patient satisfaction scores up.” I'd suggest that we need to focus on patients, not the score. #SHS2017
— Mark Graban (@MarkGraban) March 2, 2017
Julie Moretz #pfcc core concepts #shs2017 @IPFCC pic.twitter.com/vJPZ9cf91D
— Jim Rawson MD (@Jim_Rawson_MD) March 2, 2017
Yes! I wish hospitals would stop blaming employees for not being engaged… See this quote: https://t.co/dxAjlZqAkk
— Mark Graban (@MarkGraban) March 2, 2017
Same is true about employee engagement… it's not about being "nice" per se… it's about being respectful. #shs2017 #Lean https://t.co/6p13jlPC88
— Mark Graban (@MarkGraban) March 2, 2017
Ouch. Moretz compared healthcare to this video… we know what to do to fix the problem… why don't we? #shs2017 https://t.co/0jr6B8aF46
— Mark Graban (@MarkGraban) March 2, 2017
Faces of patients who died from medical errors. Shared at #SHS2017 keynote. Let's fix this. #lean #patientsafety pic.twitter.com/T5KxPIBlNL
— Mark Graban (@MarkGraban) March 2, 2017
You don't want this guy coming into your hospital room 2 minutes after getting a medication. #Lean #PatientSafety pic.twitter.com/YCloBDnFRp
— Mark Graban (@MarkGraban) March 2, 2017
At #Oscars, PWC guy was distracted by tweeting. In sad case of @EmilyJerry, pharmacy tech was distracted by using the web. Errors result.
— Mark Graban (@MarkGraban) March 2, 2017
Lots of ideas to discuss for Open Space #SHS2017 @MarkGraban @IsaacMitchell pic.twitter.com/opMbmvg2PO
— Isaac B. Mitchell (@IsaacMitchell) March 2, 2017
Very fun and engaging session led by @IsaacMitchell and @MarkGraban at #shs2017. Love following their work online and connecting in person. pic.twitter.com/tudNxjKS37
— Jordan Aronhalt (@jr_aronhalt) March 2, 2017
Next presentation at #shs2017 is based on this book – check it out. #lean pic.twitter.com/7K0WQbNmKu
— Mark Graban (@MarkGraban) March 2, 2017
Very nice when somebody is so excited about a book arriving that they message you about it. https://t.co/uYuNHCvrV7 pic.twitter.com/7uwJp6y55I
— Mark Graban (@MarkGraban) March 2, 2017
Poster by @IsaacMitchell at #SHS2017 pic.twitter.com/JV704Xb4DB
— Mark Graban (@MarkGraban) March 2, 2017
Practicing Lean is a must read! Thanks again @MarkGraban pic.twitter.com/wnTLFohCs1
— Kenny Woods (@QIKennyOpEx) March 2, 2017
Read this book! Learn of the successes and failures of Lean practitioners (AND benefit a good cause!) https://t.co/XOC899i54i
— Mike Leigh (@OpXMike) March 2, 2017
Get involved with SHS if you are involved in healthcare improvement. You don't need to be an engineer. #SHS2017 #lean #sixsigma pic.twitter.com/qEuFqDrxue
— Mark Graban (@MarkGraban) March 3, 2017
Yes. #Lean is not just efficiency, cost, or flow. Simultaneously improve safety, quality, and more. #SHS2017 pic.twitter.com/WDgka9xxhw
— Mark Graban (@MarkGraban) March 3, 2017
This shows how #lean is totally compatible with healthcare. It's about people, not building cars. #SHS2017 pic.twitter.com/KECqTsAyrU
— Mark Graban (@MarkGraban) March 3, 2017
A board is put up to track employee ideas. It has just 1 idea. The problem is not a lack of ideas. The problem is not the employees there. ?
— Mark Graban (@MarkGraban) March 3, 2017
Wheeler #SHS2017 – all data is historical. How do we make predictions about the future based on that? pic.twitter.com/LWOdqLHqJx
— Mark Graban (@MarkGraban) March 3, 2017
"spontaneous improvement is always suspicious" #SHS2017 @SHSinfo pic.twitter.com/veNPy6BrGD
— Laura Silvoy (@LauraSilvoy) March 3, 2017
Wheeler #shs2017 – "The USA Today has predicted 15 of the last 3 downturns in the stock market." This hardcore stat geek humor.
— Mark Graban (@MarkGraban) March 3, 2017
Wheeler at #shs2017 — #Deming's 3 questions: What do you want to accomplish? By what method? How will you know?
— Mark Graban (@MarkGraban) March 3, 2017
#Lean healthcare makes things easier for everyone involved. It's certainly not a "mass production" factory model. pic.twitter.com/PWfLztqxrb
— Mark Graban (@MarkGraban) March 3, 2017
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.