Here's the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
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Does your hospital have a culture of continuous improvement like this? If not, why not? How will you create that in 2017? #Lean #Kaizen pic.twitter.com/sEtyhmGqQ3
— Mark Graban (@MarkGraban) January 9, 2017
“In crucial situations & for quarterbacks, teams or medical officials seem to relax or ignore concussion protocol.” https://t.co/tES5QXtmmp
— Mark Graban (@MarkGraban) January 9, 2017
“Ford forecast the [sales] slowdown much earlier in the year, and cut production to meet demand, while GM did not.” https://t.co/msGbbAq1TX
— Mark Graban (@MarkGraban) January 9, 2017
From 1996 by Womack & @DanielJonesLean: How to Root Out Waste and Pursue Perfection https://t.co/0GLxZUyhmJ #Lean
— Mark Graban (@MarkGraban) January 9, 2017
Accepting wasteful action as the norm versus recognizing waste as an opportunity can separate status quo from continuous improvement! #lean
— *Tracey Richardson* (@Tracey_san) January 9, 2017
Adults with the most education are afraid to experiment and fail in this challenge. Kids do better because they will try and learn. https://t.co/8Lz6ur0UIX
— Mark Graban (@MarkGraban) January 9, 2017
A friend was told by MD office to show up at surgery center 6 am for 8 am procedure. Turns out the center doesn't open until 7. #Silos
— Mark Graban (@MarkGraban) January 10, 2017
Let me come help create a culture of continuous improvement in your organization: #Kaizen Workshops – #Lean – https://t.co/xEfP6DINw8
— Mark Graban (@MarkGraban) January 10, 2017
“Patient care info often being recorded by nurses in an “inaccurate, inconsistent, repetitive and incomplete” way,” https://t.co/L1K1Z6w3Ae
— Mark Graban (@MarkGraban) January 10, 2017
Agreed — “I’m not sure that tipping is a particularly motivating reward to begin with.” https://t.co/r3q7lP1ktT
— Mark Graban (@MarkGraban) January 10, 2017
John Shook: "There’s no 12-step program that will get you to the #Lean enterprise. It’s situational." You can't just copy Toyota.
— Mark Graban (@MarkGraban) January 10, 2017
Shook: #Lean transformation is “not implementing series of steps or solutions but addressing key questions of purpose, process & people.”
— Mark Graban (@MarkGraban) January 10, 2017
John Shook: "The purpose of an A3 is to make us stop and think… and not jump to conclusions." #Lean
— Mark Graban (@MarkGraban) January 10, 2017
John Shook quotes the great Paul O'Neill (a former CEO): "You can't order people to change. That's not how the brain works."
— Mark Graban (@MarkGraban) January 10, 2017
#Lean truth and wisdom pic.twitter.com/6ijZ1610nZ
— Mark Graban (@MarkGraban) January 10, 2017
Enter to win 3 books AND a $15 DD GC in our "Lean in 2017" Giveaway here: https://t.co/bRWq0OZPZa (b/c what's a giveaway in NE w/o some DD?) pic.twitter.com/FhcdZYI4PG
— New England Lean (@NELeanguy) January 9, 2017
5 Ways to Strengthen a Kaizen Culture https://t.co/W5fZ1Xueav
— KaiNexus (@KaiNexus) January 10, 2017
Read the book, attend the webinar! Kim Barnas shares "Lessons from the Field" in starting a lean management system. https://t.co/Qjs7FuduVI pic.twitter.com/xjFutrzdQR
— Catalysis (@HCValue) January 10, 2017
Why does @PaulDeChantMD think #Lean is a viable answer to MD burnout? Listen: https://t.co/JEZUCBAZix pic.twitter.com/ZaoD6AVJJA
— Mark Graban (@MarkGraban) January 11, 2017
Why did @dianewshannon get burned out in medicine & how can #Lean help? Learn more: https://t.co/JEZUCBAZix pic.twitter.com/2UEbPooZtK
— Mark Graban (@MarkGraban) January 10, 2017
"If you can't measure it, you can't improve it." That gets thrown around as gospel truth, but it's really a very untrue statement. #Lean
— Mark Graban (@MarkGraban) January 10, 2017
I guess I don't like absolute statements. It's better to measure but saying it's always necessary can stifle improvement efforts. https://t.co/Er2aMlRmFd
— Mark Graban (@MarkGraban) January 11, 2017
Funny, as seen in a presentation pic.twitter.com/6GtOTncJrH
— Mark Graban (@MarkGraban) January 11, 2017
My own user error. Added coffee to a green tea bag instead of the hot water dispenser. Funny note, turns out the water was empty anyway. pic.twitter.com/vBm8Jx6VMv
— Mark Graban (@MarkGraban) January 11, 2017
As interested in “Lean” process as we are? Great interview on the subject w/ expert @MarkGraban – https://t.co/iNPeGleCSG @Mary_Pat_Whaley
— Parkin (@ParkinArch) January 11, 2017
“The hospital failed to follow proper procedure after the surgery” https://t.co/jFH3V3Eamm
— Mark Graban (@MarkGraban) January 11, 2017
The influence of Dr. #Deming on Toyota and #Lean… Any Lean practitioner today would do well by learning more about Deming's work. pic.twitter.com/yOcIl5CLwJ
— Mark Graban (@MarkGraban) January 11, 2017
LinkedIn, the place where people endorse you for skills that you don't have (#SixSigma) – #Lean is not the same thing pic.twitter.com/qt3BRLCiTf
— Mark Graban (@MarkGraban) January 12, 2017
New Post: Contest: Win a Set of #Lean & #PatientSafety Books Plus Some StoreSMART Supplies https://t.co/4g21Bmariw cc @StoreSMARTfan
— Mark Graban (@MarkGraban) January 12, 2017
Hospital fires ED MD group, new group's CEO is married to hospital's CMO. Seems really inappropriate… https://t.co/xmVjbxHwWi
— Mark Graban (@MarkGraban) January 12, 2017
Reviewing 3 days of "#Lean #Six Sigma" Black Belt training slides and the word "Lean" does not appear once. #SMH pic.twitter.com/CZEksmfoJS
— Mark Graban (@MarkGraban) January 12, 2017
"The role of management is to change the process rather than badgering individuals to do better.” — W. Edwards #Deming
— Mark Graban (@MarkGraban) January 12, 2017
Tables turn – I just told my PT provider "I'm sorry, but my first availability is Jan 26." I've picked up in healthcare lingo over time.
— Mark Graban (@MarkGraban) January 12, 2017
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.